Account recovery

Comments

• winterthur Member Posts: 8,107 ★★★★★

  February 27

  What do you mean by deleting it permanently? Did you wrote in to request Kabam to delete it?

  1
• Pikolu Member, Guardian Guardian › Posts: 7,983 Guardian

  February 27

  
  

  1
• DNA3000 Member, Guardian Guardian › Posts: 19,832 Guardian

  February 27

  Infinityerror said:

  Hey guys I deleted my account permanently. Is there any chance to recover it

  There's no way for a player to delete their account without asking customer support to do that. You probably did something else and just think you deleted it. It would be helpful to know explicitly what you did, not what you think you think.

  1
• captaincush Member Posts: 868 ★★★★

  February 27

  
  

  0
• DUHveed Member Posts: 357 ★★★

  February 27

  From my experience in account deletion requests for my company I’m gonna say you are likely SOL. When we receive those requests at my work it cannot be undone and advise the customer a new account will need to be made. We still have access to the account in case products need to be refunded or replaced, but that information is essentially gone customer-facing.

  1
• MrSakuragi Member Posts: 5,610 ★★★★★

  February 27

  DNA3000 said:

  Infinityerror said:

  Hey guys I deleted my account permanently. Is there any chance to recover it

  There's no way for a player to delete their account without asking customer support to do that. You probably did something else and just think you deleted it. It would be helpful to know explicitly what you did, not what you think you think.

  It certainly appears that we can delete our accounts. Whether they’re really deleted or still recoverable would be a question for Kabam I’d think.
  
  
  

  0