We are aware of the issues with this Offer and are taking it down until we can clarify the content. These were not meant to be Nexus Crystals (7-Star Nexus Crystals don't even exist). We are measuring the impact of this issue and will have further steps for you all after that is done.
Just like they don't test before releasing a content, apparently they don't even have someone to proofread before posting offers lol 😆 You guys need to do some hiring
We are aware of the issues with this Offer and are taking it down until we can clarify the content. These were not meant to be Nexus Crystals (7-Star Nexus Crystals don't even exist). We are measuring the impact of this issue and will have further steps for you all after that is done.
What about the Paragon offer? It says" 6* class hero selector". Does it mean I can pick a specific champ in the class like Onslaught? Magik or Deathless Guillotine? Or is it a choice of 3 random champs in the chosen class?
Apologies for the inconvenience; thank you for your patience.
What exacltly does this mean? Am i getting the item i paid for? Surely it would be easier for you to explain what your doing about it then everyone submitting a ticket??
Apologies for the inconvenience; thank you for your patience.
What exacltly does this mean? Am i getting the item i paid for? Surely it would be easier for you to explain what your doing about it then everyone submitting a ticket??
Post your exchange with them here. I am VERY curious what the resolution they were “primed” with is
Apologies for the inconvenience; thank you for your patience.
What exacltly does this mean? Am i getting the item i paid for? Surely it would be easier for you to explain what your doing about it then everyone submitting a ticket??
Post your exchange with them here. I am VERY curious what the resolution they were “primed” with is
Probably along the lines of a refund, if they're feeling extra generous they may even let you keep the crystal. I'd hope not though because anyone that didn't buy basically got penalised for not doing so.
According to Kabam, Paragorns do care about 6*. According to Paragorns veterans… keep the 2000 units. For another offer? Well, probably no. Unless to reach Valiant title before. For the 4th July offers? It is highly unlikely. Unless to reach Valiant title before. So for the next Banquet. Unless Kabam renames it Valiants Banquet, or the game becomes Marvel Contest of Valiants.
But Kabam is never wrong, all the veteran players know it...
By the way, thanks to all the players that posted their screenshots of 7* nexus crystal that are supposed to not exist. It made me laughing.
I am glad they are reversing the transaction as opposed to something else that advantages people who got the offer. FYI forget the wording and look at the preview that is there...makes it pretty obvious there was no class nexus
We are aware of the issues with this Offer and are taking it down until we can clarify the content. These were not meant to be Nexus Crystals (7-Star Nexus Crystals don't even exist). We are measuring the impact of this issue and will have further steps for you all after that is done.
def do not exist ;-)
7* Nexus crystals don't exist? Can you explain this then?
I think he meant 7 star class nexus crystals. Lay off him a bit, can we?
I would if i didnt cost me $200. Ill happily say no more about it as long as its sorted and not ignored. Like i saud before we are dealing with peoples hard earned money
FWIW... I put in a ticket, and they offered to remove all the items (all the way down to the bricks of ISO and titan shards from opening a dupe). Its "fair"... but have to laugh a bit about how "oh no, I might have got 10 extra ISO bricks", when other issues like the WoW points are out there.
Funny think is, I'm less than 1200 shards now from a titan crystal... If I get a couple dupes in next few days before they claw it back... its going to be awfully hard to resist opening it... and with the general ISO shortage... if I do decide to rank up a champ, I may accidently use some of the ISO that is supposed to be clawed back. I'll certainly try not to for a couple days, at least until the ticket "auto-closes"... but the clock on processing it is on.
FWIW... I put in a ticket, and they offered to remove all the items (all the way down to the bricks of ISO and titan shards from opening a dupe). Its "fair"... but have to laugh a bit about how "oh no, I might have got 10 extra ISO bricks", when other issues like the WoW points are out there.
Funny think is, I'm less than 1200 shards now from a titan crystal... If I get a couple dupes in next few days before they claw it back... its going to be awfully hard to resist opening it... and with the general ISO shortage... if I do decide to rank up a champ, I may accidently use some of the ISO that is supposed to be clawed back. I'll certainly try not to for a couple days, at least until the ticket "auto-closes"... but the clock on processing it is on.
Even though apparently more people disagree than care... but the claw back did happen. Someone asked me if I was going to get again before the new version of offer goes away... and no... I am not.
I sent a support ticket but the response said since I opened it they couldn't do anything. Didn't realize it wasn't a nexus until it started spinning with the reel. Not sure what else to do but definitely sucks being out 6k units on something that was advertised incorrectly.
I sent a support ticket but the response said since I opened it they couldn't do anything. Didn't realize it wasn't a nexus until it started spinning with the reel. Not sure what else to do but definitely sucks being out 6k units on something that was advertised incorrectly.
that doesn't seem right... whatever the resolution is or isn't... it should be the same for everyone. If they were able to refund me... they should refund you.
I found it odd as well. I didn't check the forum until after I had a response from support. I didn't know what the solution was going to be but doing nothing wasn't what I was expecting.
Comments
I just willed this 7* nexus crystal into existence last week. Forgot to tell kabam about it.
Following up on this issue:
Our Customer Service team has been primed, and will be handling concerns related to this issue. Please submit a ticket using this link! (tap/click here)
Apologies for the inconvenience; thank you for your patience.
Post your exchange with them here. I am VERY curious what the resolution they were “primed” with is
Who cares about 6s 😂
According to Paragorns veterans… keep the 2000 units.
For another offer? Well, probably no. Unless to reach Valiant title before.
For the 4th July offers? It is highly unlikely. Unless to reach Valiant title before.
So for the next Banquet. Unless Kabam renames it Valiants Banquet, or the game becomes Marvel Contest of Valiants.
But Kabam is never wrong, all the veteran players know it...
By the way, thanks to all the players that posted their screenshots of 7* nexus crystal that are supposed to not exist. It made me laughing.
Not guaranteed 6-Star.
The crystals inside the big yellow box are normal class crystals
FYI forget the wording and look at the preview that is there...makes it pretty obvious there was no class nexus
Funny think is, I'm less than 1200 shards now from a titan crystal... If I get a couple dupes in next few days before they claw it back... its going to be awfully hard to resist opening it... and with the general ISO shortage... if I do decide to rank up a champ, I may accidently use some of the ISO that is supposed to be clawed back. I'll certainly try not to for a couple days, at least until the ticket "auto-closes"... but the clock on processing it is on.
@Kabam Miike it's still saying Nexus for the six star.