Missing units

Comments

• MrSakuragi Member Posts: 5,155 ★★★★★

  November 6

  Are you sure you didn’t accidentally purchase one of the 9500 unit bundles that popped up today?

  12
• Crys23 Member Posts: 828 ★★★★

  November 6

  Check to see if u have Hulk or Gamora. Or if you had them already, if they are awakened now or have extra sigs. You might've bought it by accident.
  If you didn't buy it, is there a family member with access to your account? Kid/wife/brother/sister?
  If you did buy it and now you regret it, then dont rank the champ and contact support. They might be able to take back what you got and refund your units.

  4
• SummonerNR Member, Guardian Guardian › Posts: 12,681 Guardian

  November 6

  This probably. Popup when game is loading.
  
  
  

  2
• SummonerNR Member, Guardian Guardian › Posts: 12,681 Guardian

  November 6

  And fair point by anyone who is accidentally purchasing this,
  
  The big bright red banner on left says “CHOOSE 1 OF 2 OFFERS”
  
  It does NOT say anything like..
  “PURCHASE 1 of 2 offers, or just Cancel out if you don’t want to see your Units drop”.
  
  Now a banner like that would be helpful 😀

  4
• BigDawg1986 Member Posts: 2 ★

  November 6

  My profile name is Killacash~2

  1
• Graves_3 Member Posts: 1,510 ★★★★★

  November 6

  If you haven’t used any of the sig stones and opened the crystals, you can contact support to reverse the purchase and refund your units. If you have used the stones or opened the crystals then you are SOL.

  0
• Java_Junkie Member Posts: 479 ★★

  12:16AM

  SummonerNR said:

  And fair point by anyone who is accidentally purchasing this,
  
  The big bright red banner on left says “CHOOSE 1 OF 2 OFFERS”
  
  It does NOT say anything like..
  “PURCHASE 1 of 2 offers, or just Cancel out if you don’t want to see your Units drop”.
  
  Now a banner like that would be helpful 😀

  old school Ren and Stimpy energy; “the SHINY! RED! CANDY-LIKE BUTTON! CAN he resist it???”
  

  2
• SummonerNR Member, Guardian Guardian › Posts: 12,681 Guardian

  12:21AM

  Graves_3 said:

  If you haven’t used any of the sig stones and opened the crystals, you can contact support to reverse the purchase and refund your units. If you have used the stones or opened the crystals then you are SOL.

  https://help.kabamsupport.com/hc/en-us/requests/new
  

  0
• Usagicassidy Member Posts: 1,380 ★★★★

  3:41AM

  This EXACT same thing happened to me this morning.
  
  I logged onto the game and was on the Home Screen, going to click the 'READY' icon to claim the free crystals, and the popup came and went so instantly I didn't even know what I was unwittingly "buying". Suddenly, I was out 9,500 units.
  
  I submitted a ticket immediately this morning and have been afraid to do anything in the game until I get it corrected but it's still the same with my account missing 9,500 units.
  
  Everything happened so fast, I definitely blame the 60fps lol.

  4
• phillgreen Member Posts: 4,061 ★★★★★

  4:52AM

  Add me to the idiot list who did this too.

  1
• kvirr Member Posts: 313 ★★

  4:53AM

  If nobody wants their new hulk, gimme

  1
• phillgreen Member Posts: 4,061 ★★★★★

  4:54AM

  You can have mine for 12k

  0
• FrostGiantLord Member Posts: 2,052 ★★★★

  6:43AM

  I really hate these pop-up deals. It's so annoying when you accidentally click on one and have to contact support for it. I get that MCOC needs to generate revenue, but shoving offers into players faces is definitely not the way to do it

  0
• phillgreen Member Posts: 4,061 ★★★★★

  6:47AM edited 6:47AM

  FrostGiantLord said:

  I really hate these pop-up deals. It's so annoying when you accidentally click on one and have to contact support for it. I get that MCOC needs to generate revenue, but shoving offers into players faces is definitely not the way to do it

  I have never done it before so whoever organised its placement for this one needs a pay rise.

  0