Is my Email blocked or something ?
MrKillaChris
Member Posts: 151 ★
Trying to submit for help and this is what I'm receiving..
0
MrKillaChris
Member Posts: 151 ★
Trying to submit for help and this is what I'm receiving..
Comments
Now checking my Email, I've seen this being sent, is this legit ?
And this is what the link, sent me to but when trying to sign in, it says
"Email address / password combination is incorrect, try again or get a new password."
And I know my password and Email are correct.
Probably came back with that asking you to provide (login) your GAME ACCOUNT, so they can attach that Support Ticket to an actual Game Account.
Next screen asking for email/password, I would assume would be your KABAM ID login (email=username, and password). Not logging into your email account itself.
If you submit it via Support Site link (below, which is at top corner of all the support pages), it might bypass this extra login stuff (because you'd already be logged into Kabam ID in order to do the “Submit a Request” thru the Support site.
Still may have to provide all the “verification” info (original account name, first created, first purchase, etc, etc) become they can take an action on your account.
https://help.kabamsupport.com/hc/en-us/requests/new
The Link I submitted to it's just like the one you have below
That was my Email I also started the game account with
I did use my correct Email and password because I am still using said Login to enter the market place to collect the free crystals daily and weekly.
Don’t know if that helps cut out 1 of the steps they seem to be replying back to you with ?
"Email address / password combination is incorrect, try again or get a new password."
Anytime I try to log in that's what it says.
But anyways I received an Email from them (support) even though it says "Not yet submitted" it actually did in the end, got a ticket number and give the Email
They replied and I did on the 31st of October and it's now 8th of November and not a word or an update...