EMERGENCY MAINTENANCE CONCLUDED

The Team has identified a fix for the recent Catalyst Offer issue.

Summoners who purchased this offer have been temporarily locked out of the Contest to Clawback any Catalysts bought/used while active, and ensure previously owned resources remain intact.
They will be unlocked once this process is complete, and no further action will be taken on their Accounts - along with a compensation package to those affected for the inconvenience.

Doing this allows us to bring the Game back up for everyone else.

We've removed the affected offer so we can decide later whether or not to bring it back after it's been fixed.
Additionally, all summoners can expect a general compensation package due to this Emergency Maintenance interrupting their play session.

We apologize for the inconvenience.

Vega said kabam is giving refunds on odins purchased before the new bbundke came out?

Yokozuna1994Yokozuna1994 Member Posts: 70 ★
in General Discussion
Anyone know the details?

Comments

  • SoundwarpSoundwarp Member Posts: 202 ★★
    Where did he say that?
  • AyemeboiAyemeboi Member Posts: 97 ★★
    edited December 2024
    Looks like it’s on twitter he said this. Only if you didn’t spend the units/have enough units to cover the amount they gave.
  • OldManHopOldManHop Member Posts: 495 ★★★
    What the op is referencing:
  • smdam38smdam38 Member Posts: 1,997 ★★★★
    It’s the Illuminati lol, so better believe it.
  • bm3eppsbm3epps Member Posts: 1,171 ★★★
    The thing with that is people probably already spent the units so they are out of luck. This is why you do buy immediately as more rewards usually come as we get closer to the holiday.
  • ErcarretErcarret Member Posts: 3,079 ★★★★★
    That's probably legit. Whenever I've interacted with their customer service regarding a wrongful purchase (which is, well, once), they've been pretty cool about it as long as you haven't used up whatever it is that you bought. That's generally also been the experience of some people I know when they've contacted Kabam for similar issues.

    Even if you have used up the units as such and they therefore can't straight-up cancel the purchase, I'd try to ask if they can't comp you the extra stuff that you missed out on. I can't in any way guarantee that it'll work, but it doesn't hurt asking. Based on my interactions with them, I'd guess that there's at least a decent chance that they help you out.
  • Wicket329Wicket329 Member Posts: 3,771 ★★★★★
    This is Kabam’s standard refund policy. As long as the purchased item is unused, they can retract it from your account and give you your money back. Just make sure you do it through Kabam and not the App/Play stores, or else you’ll get hit with contest credits
  • BringPopcornBringPopcorn Member Posts: 8,188 ★★★★★
    Last 4th of July i bought the wrong odins on the store, they refunded the money and I was able to buy the right odins back... Not sure if its similar situations. I did leave the units untouched though.
  • DemonzfyreDemonzfyre Member Posts: 22,995 ★★★★★
    Can't wait for the complaints from those who went through app stores and have negative units.
  • Yokozuna1994Yokozuna1994 Member Posts: 70 ★
    Demonzfyre said:

    Can't wait for the complaints from those who went through app stores and have negative units.

    Does kabam know the deathless selectors are bugged?
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