Sigil purchase declined?

BENNYJ · January 28

I have tried to purchase the Sigil from the web store but my payment keeps getting declined - plenty of funds in my bank and I’ve used the card in other places so shouldn’t be any issues at my end. Anyone else having a problem? Based in UK if it matters

ThēMandalorian · January 28

Contact Xsolla customer support through the Webstore itself.

They have helped in past when issues with payment happened.

If they say it looks good on their end, speak with card issuers as last resort.

Hope this helps you buddy!

- Mando

LonM · January 28

only thing I can think of is if it is a reloadable credit card they will not work on subscription purchases.

BENNYJ · January 28

LonM said:
only thing I can think of is if it is a reloadable credit card they will not work on subscription purchases.

Nope just my normal debit card, never had any issue before. Will contact XSolla

BENNYJ · January 28

Just tried a credit card too, same issue

Keltan · January 28

BENNYJ said:
Just tried a credit card too, same issue

Call your bank to approve the transaction.. my bank actually blocked the transaction because suspected is a scam lmao.

BENNYJ · January 28

I got this reply from my bank - I rarely buy from the store so I’m not sure if I need to update anything

P4L · January 28

Take it as a sign

ThēMandalorian · January 28

@BENNYJ yeah that sounds like it's a bank issue causing that to decline.

If you have an option to out same card on PayPal, do that instead is my suggestion.

- Mando

BENNYJ · January 28

ThēMandalorian said:
@BENNYJ yeah that sounds like it's a bank issue causing that to decline.

If you have an option to out same card on PayPal, do that instead is my suggestion.

- Mando

That did the trick - thanks mate!

Sigil purchase declined?

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