Game maintenance?

_puy000__puy000_ Member Posts: 980 ★★★
in General Discussion
I haven’t been able to get into the game all day. Was there a maintenance I missed? At one point I let it run for about 5-10 minutes, and I never got past the first loading screen. I also never got the no internet sign.

Comments

  • Asher1_1Asher1_1 Member Posts: 1,046 ★★★
    It's your network game is perfectly fine
  • _puy000__puy000_ Member Posts: 980 ★★★
    Asher1_1 said:

    It's your network game is perfectly fine

    It didn’t work at home or at work…
  • Asher1_1Asher1_1 Member Posts: 1,046 ★★★
    If u search mcoc then click on live many are livestreaming now so game is running fine
  • CaptainaidenCaptainaiden Member Posts: 1,234 ★★★★
    did you update? or trying uninstall and install back? there is no maintenance
  • _puy000__puy000_ Member Posts: 980 ★★★
    Captainaiden said:

    did you update? or trying uninstall and install back? there is no maintenance

    I can try to uninstall and reinstall tomorrow, hopefully that fixes it
  • _puy000__puy000_ Member Posts: 980 ★★★
    Asher1_1 said:

    If u search mcoc then click on live many are livestreaming now so game is running fine

    I’m aware now that’s it’s just my game, I just need to figure out how to fix it
  • phillgreenphillgreen Member Posts: 4,573 ★★★★★
    Asher1_1 said:

    It's your network game is perfectly fine

    Haha.

    Do you have a side gig working for support?
  • _puy000__puy000_ Member Posts: 980 ★★★
    I uninstalled and reinstalled, but it’s still not letting me in the game. Can someone friend request Havoc~inc or Ghostofthemost and explain to them why I’m not active, the alliance is angels with dirty faces. I would really appreciate it.
  • _puy000__puy000_ Member Posts: 980 ★★★
    Should I contact support?
  • FurrymoosenFurrymoosen Member Posts: 5,924 ★★★★★
    _puy000_ said:

    Should I contact support?

    It almost certainly won't do anything, but you can try. There's no outage, no maintenance, and you're the only one in quite some time on the forums saying you're having trouble getting into the game. Since no one else seems to be impacted, it's almost certainly a device or internet issue on your end and Kabam can't fix that.
  • SummonerNRSummonerNR Member, Guardian Posts: 14,245 Guardian
    Assuming you have already tried the (have you unplugged it and plugged it back in) response.
    In this case turn OFF and then Restart your device.

    What about force closing any extra background tasks/apps that are running, or that are constantly doing Location stuff, etc. or other recent things added to your device that chew up the background processing and connection.
  • _puy000__puy000_ Member Posts: 980 ★★★
    edited April 23
    SummonerNR said:

    Assuming you have already tried the (have you unplugged it and plugged it back in) response.
    In this case turn OFF and then Restart your device.

    What about force closing any extra background tasks/apps that are running, or that are constantly doing Location stuff, etc. or other recent things added to your device that chew up the background processing and connection.

    I never have more than one app open at a time(besides Spotify), but I’ll try to restart my phone.
  • _puy000__puy000_ Member Posts: 980 ★★★
    Furrymoosen said:

    _puy000_ said:

    Should I contact support?

    It almost certainly won't do anything, but you can try. There's no outage, no maintenance, and you're the only one in quite some time on the forums saying you're having trouble getting into the game. Since no one else seems to be impacted, it's almost certainly a device or internet issue on your end and Kabam can't fix that.
    How did the other people fix it from a while back?
  • KabamPinwheelKabamPinwheel Community Posts: 563
    Yea as others have said theres no outage currently, if youre still unable to connect you could reach out to support as others have said. Better equipped to help with specifics vs us here on the forums
  • _puy000__puy000_ Member Posts: 980 ★★★
    KabamPinwheel said:

    Yea as others have said theres no outage currently, if youre still unable to connect you could reach out to support as others have said. Better equipped to help with specifics vs us here on the forums

    I just got it back working. I had to do a full restart on my phone. Thanks for the help everyone!
  • SummonerNRSummonerNR Member, Guardian Posts: 14,245 Guardian
    edited April 24
    _puy000_ said:

    KabamPinwheel said:

    Yea as others have said theres no outage currently, if youre still unable to connect you could reach out to support as others have said. Better equipped to help with specifics vs us here on the forums

    I just got it back working. I had to do a full restart on my phone. Thanks for the help everyone!
    So you didn’t do a full hard restart (power off/on) previously ???

    And “no other Apps Running” is not the same as Apps that have background processing going on (take a look at Facebook for example, always gotta be checking in case some FB Message comes in), or that have eaten up a lot of your device's memory/resources/cache (on my tablet, any amount of viewing YT videos beforehand always seems to make the game run slower or laggy afterwards, even though YT itself is no longer running as an open app or in browser at the time).
  • _puy000__puy000_ Member Posts: 980 ★★★
    SummonerNR said:

    _puy000_ said:

    KabamPinwheel said:

    Yea as others have said theres no outage currently, if youre still unable to connect you could reach out to support as others have said. Better equipped to help with specifics vs us here on the forums

    I just got it back working. I had to do a full restart on my phone. Thanks for the help everyone!
    So you didn’t do a full hard restart (power off/on) previously ???

    And “no other Apps Running” is not the same as Apps that have background processing going on (take a look at Facebook for example, always gotta be checking in case some FB Message comes in), or that have eaten up a lot of your device's memory/resources/cache (on my tablet, any amount of viewing YT videos beforehand always seems to make the game run slower or laggy afterwards, even though YT itself is no longer running as an open app or in browser at the time).
    Yeah that’s my bad, I definitely should have known to do that. I’m still wondering why it didn’t cross mind until you said something.

    Also, thanks for clarifying that. It makes sense honestly
  • Asher1_1Asher1_1 Member Posts: 1,046 ★★★
    phillgreen said:

    Asher1_1 said:

    It's your network game is perfectly fine

    Haha.

    Do you have a side gig working for support?
    Are u the support head then help the guy 🤣 or like u are dumb enough to not know this basic sense of helping someone
  • _puy000__puy000_ Member Posts: 980 ★★★
    Asher1_1 said:

    phillgreen said:

    Asher1_1 said:

    It's your network game is perfectly fine

    Haha.

    Do you have a side gig working for support?
    Are u the support head then help the guy 🤣 or like u are dumb enough to not know this basic sense of helping someone
    Whoah man, I figured it out chill out man
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