Platinum Pass

ViperOfChampion · May 28

When does it end, does it end today at 2 pm, if so, is there anyway I can pay for it later?Cause I got my approval from my dad today mourning to buy it, but I am in school and it ends at 2:10pm

MrSakuragi · May 28

It is only available to purchase in the next 6 hours, then it goes away.

ViperOfChampion · May 28

MrSakuragi said:
It is only available to purchase in the next 6 hours, then it goes away.

2 more things, can you claim all the stuff later, and also does cyclops expire in 6 hrs too?

Furrymoosen · May 28

ViperOfChampion said:

MrSakuragi said:
It is only available to purchase in the next 6 hours, then it goes away.
2 more things, can you claim all the stuff later, and also does cyclops expire in 6 hrs too?

Technically speaking, rewards go into your stash with a 7 day timer on them. However, I would recommend approaching this as though everything will expire once the event ends. Don't bank on being able to get everything if you don't claim it in time.

Cyclops is in the store for another week.

ViperOfChampion · May 28

Furrymoosen said:

ViperOfChampion said:

MrSakuragi said:
It is only available to purchase in the next 6 hours, then it goes away.
2 more things, can you claim all the stuff later, and also does cyclops expire in 6 hrs too?
Technically speaking, rewards go into your stash with a 7 day timer on them. However, I would recommend approaching this as though everything will expire once the event ends. Don't bank on being able to get everything if you don't claim it in time.

Cyclops is in the store for another week.

wait... so are we sure are unsure if they bank in stash

ViperOfChampion · May 28

cause I can claim after school

Chiragcool · May 28

Sorry for interrupting but who's the next champ in platinum pass and when does it start

Furrymoosen · May 28

ViperOfChampion said:

Furrymoosen said:

ViperOfChampion said:

MrSakuragi said:
It is only available to purchase in the next 6 hours, then it goes away.
2 more things, can you claim all the stuff later, and also does cyclops expire in 6 hrs too?
Technically speaking, rewards go into your stash with a 7 day timer on them. However, I would recommend approaching this as though everything will expire once the event ends. Don't bank on being able to get everything if you don't claim it in time.

Cyclops is in the store for another week.
wait... so are we sure are unsure if they bank in stash

I am not unsure if they bank on the stash, but I am unsure of they will bank in the stash beyond the duration of the event. Some events work like that, some don't. My suggestion would be that if you can't claim it all before the deadline, then don't buy it. It's hard to trust the timer. Tell your dad to make up his mind sooner than 84 days into an 85 day event next time.

MrSakuragi · May 28

Chiragcool said:
Sorry for interrupting but who's the next champ in platinum pass and when does it start

Unknown. If there’s another starting soon we may have info at the stream on Friday.

zProphetElijahz · May 28

It's said access ends in an hour

ViperOfChampion · May 28

zProphetElijahz said:
It's said access ends in an hour

Ye I bought it but it is not letting me get the rewards. Support is horrible. Should I wait till mourning to ask mods?

HuskerCool · May 28

That depends on who you’re planning to mourn

HuskerCool · May 28

That depends on who you’re planning to mourn

ViperOfChampion · May 28

This is what i got from support
@KabamPinwheel is there anyway i can either get my rewards or a refund(ik the plat pass is non refundable but pls)

Furrymoosen · May 28

ViperOfChampion said:

zProphetElijahz said:
It's said access ends in an hour
Ye I bought it but it is not letting me get the rewards. Support is horrible. Should I wait till mourning to ask mods?

Well now we know that my word of caution was correct. And nothing is showing in your stash?
I'd just submit a ticket for a refund.

ViperOfChampion · May 28

Furrymoosen said:

ViperOfChampion said:

zProphetElijahz said:
It's said access ends in an hour
Ye I bought it but it is not letting me get the rewards. Support is horrible. Should I wait till mourning to ask mods?
Well now we know that my word of caution was correct. And nothing is showing in your stash?
I'd just submit a ticket for a refund.

no its weird, I got access to the track so I had 1 hour to claim all my rewards as it says, but it never gave me the claim button. This support guy(he prob does know anything Abt the game), but doesn't realize that the booster also does not work cause I bought 3 things, the pass, 1 week boost, and a valiant daily special. I have 74 plumes rn w/o track and did not get GC last season, which means I got 9/10 plumes from double track. so I would have gotten the rewards at the end of gold track too to finally get me a 7* Phoenix. But I did not.

ViperOfChampion · May 28

Furrymoosen said:

ViperOfChampion said:

zProphetElijahz said:
It's said access ends in an hour
Ye I bought it but it is not letting me get the rewards. Support is horrible. Should I wait till mourning to ask mods?
Well now we know that my word of caution was correct. And nothing is showing in your stash?
I'd just submit a ticket for a refund.

ye nothin showed in my stash, do you think that mods could either help me get a refund or get my shi back(preferably this one)

Furrymoosen · May 28

ViperOfChampion said:

Furrymoosen said:

ViperOfChampion said:

zProphetElijahz said:
It's said access ends in an hour
Ye I bought it but it is not letting me get the rewards. Support is horrible. Should I wait till mourning to ask mods?
Well now we know that my word of caution was correct. And nothing is showing in your stash?
I'd just submit a ticket for a refund.
ye nothin showed in my stash, do you think that mods could either help me get a refund or get my shi back(preferably this one)

So you bought it around 10am PST? And nothing ever popped up?
I'd try another support ticket. Tell them the story like you're telling a 5 year-old. You bought the pass with X time left (maybe include your payment receipt with the time stamp), but the game didn't allow you to claim any of the rewards on the pass. They may either be able to send you a package with all the rewards you should've gotten, or issue a refund, even though they say they don't issue refunds for the issue. If you really bought it with an hour to go, the issue is on them to resolve in some way or another.
If that ticket doesn't work, then try reaching out to the mods here (most realistically Pinwheel) and see if they have any insight.

ViperOfChampion · May 28

Furrymoosen said:

ViperOfChampion said:

Furrymoosen said:

ViperOfChampion said:

zProphetElijahz said:
It's said access ends in an hour
Ye I bought it but it is not letting me get the rewards. Support is horrible. Should I wait till mourning to ask mods?
Well now we know that my word of caution was correct. And nothing is showing in your stash?
I'd just submit a ticket for a refund.
ye nothin showed in my stash, do you think that mods could either help me get a refund or get my shi back(preferably this one)
So you bought it around 10am PST? And nothing ever popped up?
I'd try another support ticket. Tell them the story like you're telling a 5 year-old. You bought the pass with X time left (maybe include your payment receipt with the time stamp), but the game didn't allow you to claim any of the rewards on the pass. They may either be able to send you a package with all the rewards you should've gotten, or issue a refund, even though they say they don't issue refunds for the issue. If you really bought it with an hour to go, the issue is on them to resolve in some way or another.
If that ticket doesn't work, then try reaching out to the mods here (most realistically Pinwheel) and see if they have any insight.

but the issue maybe was that I did not open up the game until 3pm, but still, the plat pass was available in game and I claimed it from the login screen, also did u read the response they gave me?They literally just told me what I was buying. And the fact is I sent them the order codes, so they know what time I bought them

Furrymoosen · May 28

ViperOfChampion said:

Furrymoosen said:

ViperOfChampion said:

Furrymoosen said:

ViperOfChampion said:

zProphetElijahz said:
It's said access ends in an hour
Ye I bought it but it is not letting me get the rewards. Support is horrible. Should I wait till mourning to ask mods?
Well now we know that my word of caution was correct. And nothing is showing in your stash?
I'd just submit a ticket for a refund.
ye nothin showed in my stash, do you think that mods could either help me get a refund or get my shi back(preferably this one)
So you bought it around 10am PST? And nothing ever popped up?
I'd try another support ticket. Tell them the story like you're telling a 5 year-old. You bought the pass with X time left (maybe include your payment receipt with the time stamp), but the game didn't allow you to claim any of the rewards on the pass. They may either be able to send you a package with all the rewards you should've gotten, or issue a refund, even though they say they don't issue refunds for the issue. If you really bought it with an hour to go, the issue is on them to resolve in some way or another.
If that ticket doesn't work, then try reaching out to the mods here (most realistically Pinwheel) and see if they have any insight.
but the issue maybe was that I did not open up the game until 3pm, but still, the plat pass was available in game and I claimed it from the login screen

Well that would be the issue. The pass expired at 11am PST. Can't say I didn't warn you that it could turn out like this. Submit another ticket like I suggested and see what happens, but I think your most realistic shot here is just pushing for a refund and hope you get it.

It's kinda like you bought a ticket in the 6th inning of a baseball game, but then you didn't show up until the teams left. You got yourself access, but what you had access to expired before you used that access.

ViperOfChampion · May 28

Furrymoosen said:

ViperOfChampion said:

Furrymoosen said:

ViperOfChampion said:

Furrymoosen said:

ViperOfChampion said:

zProphetElijahz said:
It's said access ends in an hour
Ye I bought it but it is not letting me get the rewards. Support is horrible. Should I wait till mourning to ask mods?
Well now we know that my word of caution was correct. And nothing is showing in your stash?
I'd just submit a ticket for a refund.
ye nothin showed in my stash, do you think that mods could either help me get a refund or get my shi back(preferably this one)
So you bought it around 10am PST? And nothing ever popped up?
I'd try another support ticket. Tell them the story like you're telling a 5 year-old. You bought the pass with X time left (maybe include your payment receipt with the time stamp), but the game didn't allow you to claim any of the rewards on the pass. They may either be able to send you a package with all the rewards you should've gotten, or issue a refund, even though they say they don't issue refunds for the issue. If you really bought it with an hour to go, the issue is on them to resolve in some way or another.
If that ticket doesn't work, then try reaching out to the mods here (most realistically Pinwheel) and see if they have any insight.
but the issue maybe was that I did not open up the game until 3pm, but still, the plat pass was available in game and I claimed it from the login screen
Well that would be the issue. The pass expired at 11am PST. Can't say I didn't warn you that it could turn out like this. Submit another ticket like I suggested and see what happens, but I think your most realistic shot here is just pushing for a refund and hope you get it.

It's kinda like you bought a ticket in the 6th inning of a baseball game, but then you didn't show up until the teams left. You got yourself access, but what you had access to expired before you used that access.

if you look at the picture I sent up there, it still gave me access to the pass and I claimed all of my gold rewards. It let me access the pass an hour extra. I was in game and had the pass active until 4 pm est. I should have been able to claim my rewards, but they never worked

Quix · May 29

Don’t you also have to complete the daily challenges each day to get the platinum track rewards? So buying it at the end wouldn’t help much, unless I misunderstood how it works.

ViperOfChampion · May 29

Quix said:
Don’t you also have to complete the daily challenges each day to get the platinum track rewards? So buying it at the end wouldn’t help much, unless I misunderstood how it works.

I did it already, I'm just buying it now cause I bought the dazzler pass and I didn't want to ask my dad for 25 buck again, also I asked him last month and he said he would think Abt it. I asked him last night and he said he would tell me in the mourning, he said yes, I got it at 10 am est. I don't have data and my school does let us use its wifi, so I couldn't claim them.

MrSakuragi · May 29

Quix said:
Don’t you also have to complete the daily challenges each day to get the platinum track rewards? So buying it at the end wouldn’t help much, unless I misunderstood how it works.

You’re supposed to get them automatically once you purchase, as long as you’ve done then each day which looks to be the case on his gold track

Quix · May 29

ViperOfChampion said:

Quix said:
Don’t you also have to complete the daily challenges each day to get the platinum track rewards? So buying it at the end wouldn’t help much, unless I misunderstood how it works.
I did it already, I'm just buying it now cause I bought the dazzler pass and I didn't want to ask my dad for 25 buck again, also I asked him last month and he said he would think Abt it. I asked him last night and he said he would tell me in the mourning, he said yes, I got it at 10 am est. I don't have data and my school does let us use its wifi, so I couldn't claim them.

Ah. Didn’t know you got credit for doing the daily challenges even before paying. You definitely got screwed then. Hopefully they make it right.

SummonerNR · May 29

ViperOfChampion said:

This is what i got from support
@KabamPinwheel is there anyway i can either get my rewards or a refund(ik the plat pass is non refundable but pls)

Didn’t read closely the rest of the comments after you posted the Kabam Response.

But (in case was unclear), you would still have had to COMPLETE a Double Track OBJECTIVE for the day, in order to GET the new day's worth of rewards (and also, which is your problem, any other back rewards that technically weren’t earned yet because you didnt do today's new Daily Double Track Objective).

Which, there was no new Objective today, the Double Track had ended.

If you had NOT yet done yesterday's Objective, prior to the whole Tracks going away, you could have done that last remaining Objective, and then had access to ALL of those rewards in Platinum.

But not in the reverse order (doing all of the Objectives before then purchasing the Platinum track.

**Earlier, I had a feeling that this would be the case.
But you had already purchased the Plat.Track, and had probably already exhausted your prior (final) day's objective. And were in school at the time anyways. And nothing could have been done about it.

**Except maybe ask for a REFUND of the Plat.Track Purchase. You might at least be able to get that back if you ask for that refund. (was there anything you got immediately upon the purchase of Plat. ?? if not, should be able to ask for refund)

ViperOfChampion · May 29

SummonerNR said:

ViperOfChampion said:

This is what i got from support
@KabamPinwheel is there anyway i can either get my rewards or a refund(ik the plat pass is non refundable but pls)
Didn’t read closely the rest of the comments after you posted the Kabam Response.

But (in case was unclear), you would still have had to COMPLETE a Double Track OBJECTIVE for the day, in order to GET the new day's worth of rewards (and also, which is your problem, any other back rewards that technically weren’t earned yet because you didnt do today's new Daily Double Track Objective).

Which, there was no new Objective today, the Double Track had ended.

If you had NOT yet done yesterday's Objective, prior to the whole Tracks going away, you could have done that last remaining Objective, and then had access to ALL of those rewards in Platinum.

But not in the reverse order (doing all of the Objectives before then purchasing the Platinum track.

**Earlier, I had a feeling that this would be the case.
But you had already purchased the Plat.Track, and had probably already exhausted your prior (final) day's objective. And were in school at the time anyways. And nothing could have been done about it.

**Except maybe ask for a REFUND of the Plat.Track Purchase. You might at least be able to get that back if you ask for that refund. (was there anything you got immediately upon the purchase of Plat. ?? if not, should be able to ask for refund)

wait what?I did the same exact thing for dazzler and it still worked. And when I came back from school, it gave me an objective to dex 15 times so I did it in duel as it was inside of valiant eq

ViperOfChampion · May 29

and also my boosters did not work either

ViperOfChampion · May 29

MrSakuragi said:

Quix said:
Don’t you also have to complete the daily challenges each day to get the platinum track rewards? So buying it at the end wouldn’t help much, unless I misunderstood how it works.
You’re supposed to get them automatically once you purchase, as long as you’ve done then each day which looks to be the case on his gold track

exactly

ViperOfChampion · May 29

@KabamPinwheel or any other mod can someone help me as support is not really helping me. Any help is appreciated

summerdeer · May 29

I feel so bad I hope somebody helps you @KabamDORK

Platinum Pass

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