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For people who think Kabam is right about bans


This is my alliance member; he hasn't played Necro, Epoch, or even completed 9.3. He doesn't have an r4 champion. He rarely plays BG. In the last war, he died over 10 times because he didn't bring a proper counter. How this guy can use mods? What is the reason? Can anybody explain this? This is so unethical and frustrating. The worst part is people think they are complaining for no reason. You can't just ban random people for no reason.
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Also the bans weren't about modding
BUT
All modders used 3rd party to install game Or 3rd party apps to modify game.
They banned all players who are associated with any of the 3rd party apps which modified the game.
I'm gonna miss three wars, almost all of the raid week, the daily objectives, some of the track objectives maybe and also be labelled a cheater. All for doing nothing.
The punishment is disproportionate to the offense.
But what is flooding the forum going to do?
There is no one reading these anonymous posts and taking action for specific accounts.
And Kabam isn't going to be bullied into completely reversing its broader decision to stop cheating at the source.
All you can do is submit a ticket, give as much honest detail as possible, and wait to see what the resolution is.
In my experience, Kabam support can be really great at times and completely dismissive at other times.
If anyone reaches the point where the company isn't being responsive to their needs or complaints, then it's time to take your business elsewhere.
I've certainly done that numerous times in my life with many companies, despite the inconvenience and pain of closing accounts and moving on.
On top of that, the number of people I've seen who claimed to not cheat because "obviously" they didn't cheat because of evidence like what their profile looks like or what content they did and then later turned out to in fact be cheating is rather high. People cheat for all kinds of reasons, and in all kinds of ways. Sometimes people cheat in small ways difficult to notice in the grand scheme of things explicitly because they believe they can get away with it. The people who cheat this game aren't all doing 15 minute Necropolis runs or 15 second BG fights. Some of them just try to skate past an Act 8 boss. They speed up an arena grind a bit. Sometimes they try to cheat but don't know what they are doing and fail at it. Saying someone can't possibly be cheating because of the things they didn't do yet is completely unconvincing.
None of these bans were random, and so far I have yet to see convincing evidence of a single false positive ban yet. I'm not saying there isn't one out there somewhere, but lots of them? Practically impossible at this point. I have seen more people proven to be frauds when asserting their innocence. Some people were simply unaware they were downloading the game from unauthorized sources. Some knew they were doing so but it was the only way around region blocks. But from what I've heard so far, Kabam has yet to find a single player who was banned incorrectly and hasn't been verified to be using unauthorized software. They aren't saying they can prove those players cheated, but the bans aren't about cheating. They are about using unauthorized software or software derived from unauthorized distribution.
They are doing this because fundamentally speaking, if you let people play in emulated environments or unauthorized game clients, you can't trust what those game clients are telling you. Which makes cheating much harder to detect. That's why they are prohibited, and that's why Kabam has taken steps to more aggressively detect and ban players who use them.
I'm not sitting in the room while they check, so for all I know maybe they found some problem they are working on that I am not aware of. However, at the moment I am aware of no such thing.
The most obvious reason that comes to mind is account sharing. If they shared their account credentials with a friend, a brother, an alliance mate, and those people did anything weird, Kabam may have detected that and banned them. They might not have been banned for side loading on iOS. They might have been banned for conduct not even performed on their actual phone.
Alternatively, a while ago I saw modded MCOC game clients floating around that came with instructions on how to side load them which did not require jail break. It just required a computer. I will not point to where or describe the details, but from what I could gather, any reasonably competent child could have followed the directions and side loaded MCOC with a laptop and a USB cable onto a vanilla iPhone.
For the record, Kabam make mistakes, not the first time and not the last time.
But, there are definitely people that have the incorrect install.
This will come back.
Uninstall and reinstall the latest app from the correct store.