After 4 days no reply from support

Comments

• Vincenzopeh Member Posts: 6 ★

  July 1

  Hi, same issue.
  
  I bought the wrong offer for heat wave sale on web store. Accidentally bought an Odin for cavalier when I should be buying Odin for Valiant. Hence I missed out the items in the bundle for valiant and instead gotten items for cavalier. I’m a valiant player. Sent a ticket on the first day to Kabam no responses and sent another ticket again no responses. Just wanted to change the cavalier items to valiant items not even asking for a refund or anything. I have not used any of the cavalier items. Not sure why is kabam ignoring the ticket and doesn’t respond at all. 3 full days now. They used to reply very quickly during Mike’s time. Sad.
  
  @KabamPinwheel @KabamDORK

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• LordEmperorSloth Member Posts: 38 ★

  July 1

  Vincenzopeh said:

  Hi, same issue.
  
  I bought the wrong offer for heat wave sale on web store. Accidentally bought an Odin for cavalier when I should be buying Odin for Valiant. Hence I missed out the items in the bundle for valiant and instead gotten items for cavalier. I’m a valiant player. Sent a ticket on the first day to Kabam no responses and sent another ticket again no responses. Just wanted to change the cavalier items to valiant items not even asking for a refund or anything. I have not used any of the cavalier items. Not sure why is kabam ignoring the ticket and doesn’t respond at all. 3 full days now. They used to reply very quickly during Mike’s time. Sad.
  
  @KabamPinwheel @KabamDORK

  Yep same thing ....

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• ahmynuts Member Posts: 9,022 ★★★★★

  July 1 edited July 1

  Considering it was the weekend for most of that im not surprised. Im also doubly not surprised because I assume they've received a billion tickets from people making the same mistake

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• LordEmperorSloth Member Posts: 38 ★

  July 1

  ahmynuts said:

  Considering it was the weekend for most of that im not surprised. Im also doubly not surprised because I assume they've received a billion tickets from people making the same mistake

  I never before noticed , that were multiple bundle for the other titles.... Jeez. That's was the issue .

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• Vincenzopeh Member Posts: 6 ★

  July 2

  LordEmperorSloth said:

  ahmynuts said:

  Considering it was the weekend for most of that im not surprised. Im also doubly not surprised because I assume they've received a billion tickets from people making the same mistake

  I never before noticed , that were multiple bundle for the other titles.... Jeez. That's was the issue .

  Have they replied you?

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• MrSakuragi Member Posts: 6,815 ★★★★★

  July 2

  ahmynuts said:

  Considering it was the weekend for most of that im not surprised. Im also doubly not surprised because I assume they've received a billion tickets from people making the same mistake

  Plus yesterday was a holiday in Canada

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• ddbcrb Member Posts: 3 ★

  July 3

  I received a response from the support team today regarding the issue:
  "We can change the selection from the Selectors, but we cannot swap the contents of one purchase to a different purchase."
  
  I'm disappointed by the policy in place. The product listing on the website presents multiple variations with the same image and price, and offers no clear differentiation on the receipt. Even the support team assisting me was initially confused, which highlights the current lack of clarity in the presentation.
  
  It’s a puzzling decision; why risk alienating the very customers who are investing in your highest-tier products?
  
  To all who made the same misclick, I hope the units lead to something great!

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• Dread Member Posts: 8 ★

  July 4

  I had the same issue also, the store kept crashing, I think when the store finally came back online and reloaded it may have only loaded the Cavalier progression bundle, because I'm pretty sure I was clicking of the Valliant offer. I sent a ticket also no response as of yet.

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