**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Game is banned in UAE (gulf) after the update? [Under Investigation]
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Was told it has been informed to a their senior technical team but still not resolved
What is happening with you guys? Can we have an update?
Location: Dubai
ISP: Etisalat
I reached Etisalat and they said they have no intentions to block any legal game in AppStore and we should contact Apple
But the same issue was fixed when kabam released Tmobile update,can kabam helps us again?or its the better idea to contact apple ?
I am so much missing around as cant do arena quests, @Kabam Zibiit vpn is not legal in UAE
Got a email that the matter has been escalated to the senior technical team of kabam but been over 1 week and no solution
Keep on raising tickets but same response and no solution and same questions as well
No idea what to do
It’s not even about compensation anymore but rather being able to play when we want too
lol thats definitely right ... I was upset I missed few arena ranks the first day it started ... now I just want to play.. especially with the boss rush added ... @Kabam Zibiit don't you feel sad when everyone is enjoying the game while you can only look at their accomplishments in group chat ?
im very sad that this is not getting enough attention to be resolved quickly .. I know it cost a lot to do maintenance and stuff but its not fair to be unable to play mcoc like everyone else.
This is so true. @Kabam Zibiit we just want to play. No compensation anything. You guys did it once by releasing a patch in 3-4 days when T-mobile had an issue and it worked for us as well and here we have been having this issue for close to a month and it looks like its going to be the same issue for more time to come (I hope I'm wrong here). We just want to come home and be able to log in and play whenever we get some time and not when and not sit there and keep restarting the game or keep pressing the reconnect button when it times out.
But i guess since we are not the majority you wont have to invent a solution
By the way .. other games like clash of clans or marvel future fight runs as smooth as it can be so the problem is not with Etisalat its with you and it started when T-mobile problem started
Then u solved it after T-mobile problem and few days later the problem hit us again and there are few threads in the forum complaining about bad connection but you never even cared to merge those threads and find a solution because trust me they are all related ..
All i can say is the maybe the new update will fix the game by itself or maybe there will be a big problem that affect the majority and then you will be forced to find a solution.
Im really upset and sad and i hope you experience what we are experiencing and know how much it will upset you.
I prefer getting a answer like I am from the other kabam staff contacting me informing me that they are trying to resolve the issue(which is atleast showing me someone is doing some effort)rather then dumping it on a telco of a country!
I contacted Etisalat twice and got the same answer “they are bot blocking MCOC “ ,
Can we all reach out apple? And inform them about the gulf region issue ? May be they can help as there is big NO from ETISALAT and Kabam
Kabam has reached out to me to do some steps as they are trying to find out the issue(been having the issue since beginning March)
Waiting for their feed back now
Fingers cross it works out
@Kabam Wolf
@Kabam Vydious
@Kabam Loto
@Kabam Zibiit
Do you want me mention you guys everytime i try to log in and it doesnt work?
Or do you want me to create a thread everytime the game disconnects?
Or you want me to do a youtube channel to talk all about it so you believe us ?
Why cant you believe us
Why cant you figure out a solution to us
The game is on “editior’s choice” in the apple store for god sake !
How can a big game like yourself ignore its players ?
guys you have helped me in every single problem i faced in my mcoc life
Its been 3 years
Now u cant solve this problem ?
If we would ask for a compensation then 10 5* crystals wont be enough for all the frustration and anger that you bave caused us
Im literally begging you guys to solve it
If i got a kick fromxmy allinace then who should i blame ?
Myself for not sharing my account details ?
Do you encourage that ? Do you want me to share my login info with my officers ?
Even if you do, i dont !!!
I hate having someone playing for me because i love the game and i love to play it
If you cant hear me then tell me what should i do so you can hear me ?
Im tired of this problem and its a silly problem
Just refresh our accounts in your database maybe our accounts are glitching by mistake maybe theres an actual problem and you need to fix it
I dont know
Im not a programmer ... but im a customer and im requesting respectfully to hear me out and find a solution for me
Because im truly tired of having this issue 5 times a day or more !!
Please HEAR US OUT AND FIX IT!
I don't think the issue is on our end or for that matter with Etisalat or Du. I was recently on a prepaid data from Etisalat, the cheapest one which I renew on a daily basis. Since it is cheap, it is the slowest. Now, after the update around December last year, I am sure as hell that I can't connect anymore using that cheapest package. I immediately purchased another data bundle which allowed me to login so I decided to get the postpaid plan. It temporarily solved my problem. Comes the January/February update, not sure which one, but even on my house wifi I can't connect once I am in the bedroom on peak hours. Same goes for my postpaid plan, signal goes down to two bars the connection error message pops right away. If this problem is my internet/data connection, then why can I stream youtube on both connection once your game goes down? And even my office mate is complaining the same thing, he's with Du on data package. We have tried several devices these past few weeks to check where the problem is but our conclusion is the same. YOUR APP SEEMS TO HAVE A MINIMUM SPEED SET FOR A PROPER CONNECTION.
not anymore..
@Kabam Zibiit I just got back from college and I need to place my champs in war defense and the game kicked me out ...
why are you ignoring us ? is there really absolutely nothing you can do as a company ??
and by the way deleting the app and reinstall it used to work not anymore!!
@Kabam Zibiit I missed kingpin's arena as well ... thats the 5th champ in a row. !!
im really upset of this problem
Also VPN solution is not free and also no legal in UAE. (Also Game performance on VPN is just bad).
Imagine waking up in the morning and alliance is waiting you to move and you are trying to restart your router, phone just to get in the game, usually it doesn't allow me to login .
one more thing i noticed, once i am able to login if i go to check alliance/solo events i get connection error,
But game works fine on my office network , may be due to same reason @Clinton2111 mentioned.
Ridiculous
@Kabam Miike @Kabam Zibiit @Kabam Wolf @Kabam Vydious @Kabam Loto
i had the outmost respect for you guys and I believed you would look into fixing this problem ... but you didn't even care !! now my respect and my believe in you are gone !!
I think i am gonna quit
Great!!!