Just a guess, its a development map they were working on for next seasons AQ. Its one single added node so far possibly on next seasons map. I dont really see it as a big deal myself. However mistakes happen, we all make mistakes.
I really appreciate you taking the time to explain what other steps need to be taken to fix this. It makes things a lot clearer, and understandable. Please keep that up, it’s a massive step in the right direction to get us to understand what happens to make this game work!
Having said that, I do think some form of easement would be welcome. 30 minute timers is an easy option, and has a lot of precedent (which is why a lot of people are asking for it, I’d assume). There may well be other options. Expecting us to simply shrug it off is probably doable for most of us, but for those alliances that have to scrape over the finishing line, timewise, this feels a bit harsh. I would assume this is still going to be addressed?
In any business quality control exists for these reasons... your maintenance and testing teams should have caught this but now that it’s pointed out, maybe reflect on your practices rather than just traditional responses. Community is upset because this is not the first or second time a mistake has been noted.
So we get stuck using an extra energy and no reduction of timers or anything. Tonight is maintenance I believe. Couldn’t fix it then? I guess I didn’t expect any other outcome.
We are working on a resolution for this issue and our goal is to have the extra node removed before the next series of Alliance Quests begin next week. Thanks for your patience and understanding!
Your goal should be to run the NC mini boss map that doesn't have the extra node until its fixed.
So basically we’re stuck with this extra node no one knows what happened and yet here we are being kascammed again and again y’all are the best. You don’t change stuf in game without notification yet kascam changes the energy in the event quest last 2 EQ all so they can fill their pocketbooks lovely eff the players kascam is perfect great job losers
For as much emergency maintenance as we've had over the past year-plus, I would think that Kabam/Netmarble would be more responsive and resolve "oopsies" faster. Please be real with the user base. A node and an opponent don't spontaneously spawn in any of your quests. Someone was playing with the code outside of a sandbox environment. If it's something for next season of AQ, so be it, but please don't insult our intelligence by claiming that you just don't know how this happened. Someone was doing something they weren't supposed to be doing.
This is happening too frequently. Please get to the bottom of this and tell your programmers to be more careful; i.e. stop playing with the game code outside of a sandbox environment, and fully vet it before scheduled maintenance. Additionally, please stop pulling emergency maintenance right before scheduled maintenance. It makes your team look like they're amateurs.
Lastly, please stop giving generic, party-line responses to errors with the game. If you're genuine in your responses, the user base is going to be much more forgiving in their response to you when something happens. Tell us that a programmer screwed something up, that you've dealt with it, and that it should be fixed in either the next scheduled Tuesday maintenance, or in an upcoming emergency maintenance in the next 48 hours. Don't wait until the next week's Alliance Quest series to fix it; that's unprofessional.
We are working on a resolution for this issue and our goal is to have the extra node removed before the next series of Alliance Quests begin next week. Thanks for your patience and understanding!
I gotta ask why would this take a week to fix? why dont you just do an emergency maint. and fix it up? reduce timers too while youre at it or something.
I think compensation is needed for everyone to rectify this mistake.
OH and please fire the guy who let this mistake slip!
It was a bug, they've acknowledged it, and explained the process. It's not really helping to scrutinize the process. Things come up when it goes live. with something such as AQ that needs to be live to test and analyze, things can happen. The game itself is on the server. From what I gather from comments, they have another server that's offline for testing, but that won't prevent all possible issues when things go live. What I'm trying to say is it can happen. People are free to voice what they want, but it's not logical to expect there to be no problems whatsoever. That's just the nature of the business. No game comes without problems. It makes logical sense that the AQ cycle of Champs can bring something else up.
We are working on a resolution for this issue and our goal is to have the extra node removed before the next series of Alliance Quests begin next week. Thanks for your patience and understanding!
I gotta ask why would this take a week to fix? why dont you just do an emergency maint. and fix it up? reduce timers too while youre at it or something.
I think compensation is needed for everyone to rectify this mistake.
OH and please fire the guy who let this mistake slip!
You do understand the reaction that would occur if they stopped AQ right now, don't you? Lol. It's not just a matter of turning off AQ and removing a Node. There would be more work involved. Which means people would have to wait and the situation would escalate.
The reason people are so pissed is that kabam is making some serious mistakes. Adding an extra node is just adding fuel to the fire.
This months quest was considerably longer but kabam stated it is just a little longer than usual which is an insult to all of our intelligence.
AQ changes were not recieved well and a lot of people struggled against the Sentinels. I think you probably should have allowed us to test the new aq rather than just dump it and say here you go.
The new offers were also insulting. Seriously 60k to get 20 sig stones.
Mistake after mistake after mistake is having major repercussions. I see a lot of people quitting since the game is getting stale and the community is getting milked. Kabam really needs to start making better decisions since there player base is dropping. Alliances are dropping aq or playing free maps,
To be honest AQ has always been too long and with no hope for seeing the length of time go down is having an effect. AQ should not take 17 hours and to add an extra node to increase the time was not a good idea. The node was programmed in, it did not just appear on its own. Please stop insulting us. Thank you.
The reason people are so pissed is that kabam is making some serious mistakes. Adding an extra node is just adding fuel to the fire.
This months quest was considerably longer but kabam stated it is just a little longer than usual which is an insult to all of our intelligence.
AQ changes were not recieved well and a lot of people struggled against the Sentinels. I think you probably should have allowed us to test the new aq rather than just dump it and say here you go.
The new offers were also insulting. Seriously 60k to get 20 sig stones.
Mistake after mistake after mistake is having major repercussions. I see a lot of people quitting since the game is getting stale and the community is getting milked. Kabam really needs to start making better decisions since there player base is dropping. Alliances are dropping aq or playing free maps,
To be honest AQ has always been too long and with no hope for seeing the length of time go down is having an effect. AQ should not take 17 hours and to add an extra node to increase the time was not a good idea. The node was programmed in, it did not just appear on its own. Please stop insulting us. Thank you.
People wouldn't be reacting the same if they weren't on one because of the Sentinels. Which is always inevitable when you compound issues. It makes the frustration grow in proportion. It's just a spare move on the Map.
Just to be clear, I'm not trying to minimize anyone's feelings. I'm just suggesting that it helps to look at things individually and in perspective. If we maintain a list of things wrong and add everything to it in our minds, the end result is growing frustration.
I wanted to clarify for everyone, the additional node on Path 7 of Map 5 was not added intentionally. We are currently looking into why this occurred but we can confirm that this is definitely not intended and is not an unannounced changed made to cost you more energy.
As we've stated in the past, we do not knowingly make changes to the game without communicating them. Doing so would only cause confusion and frustration and that isn't what anyone wants. Also, please keep in mind, it takes a little bit of time to confirm the existence of an error like this and to communicate it with the community. Please be patient and constructive in posting your concerns.
When we have any additional information about this situation to share, we will do so.
And, as always, even when you are frustrated, the forum rules still apply.
So what you’re saying is because this is a “bug” that affects the players it’s gonna take a while to find out why this happened/who put it there, but if it was a bug that affected your profits it would be fixed almost immediately?
Hmm, I don't see where we said that. We're working on a fix right now. These kinds of assumptions don't really help anybody, and really only make this a more hostile and aggressive space, when there really is no need.
Although put forward in an aggressive manner he's not wrong. We've seen it time and time again that when there's an issue or glitch that effects gameplay it takes weeks/months and in some cases basically never to fix it but when it effects profitability the game is shut down and the issue is delt with immediately. I get it you're a company and you're out to make money but there's a good way to do that and that's definitely not the way kabam does it.
But it's actually not correct. Different bugs take different lengths of time and effort to address. Some bugs are much simpler, and can be fixed server side, while others take more time to investigate and implement a fix for in the code. If a bug requires engineering time, that means it will take much longer than those that do not.
This also ignores the plethora of issues that come up and are fixed right away, and is really nit picking on facts. We've fixed many bugs that are negative for the player pretty quickly. Some of them have been fixed minutes after being discovered because they're something that can be fixed server side.
We don't let any bug stay in the game longer than it has to. We want to get every bug fixed as soon as we can.
>Can i make a simple request? can you guys hire a new game team cause clearly they are not able to fix bugs on time or catch these things before they get put into the game.
like for the amount of money you guys pull in I dont get why they cant get the job done and yet still take months to fix bugs.
this is to be TAKEN as constructive criticism cause the customer always knows whats best and with the record profits your company racks in a bug should not take months to fix.
I get youre the messenger so please do me a favour and send this up to your upper management cause as a customer I have a right to complain to your superiors.
its sad that a game I love so much can have these many bugs present that affect how we play for this long.
Im not being rude or anything but your company should be doing a lot better with this side of things and need to connect more with the player base.
I have not broken any rules and conduct with my post so please dont ban me for speaking my mind in a respectful manner
@GroundedWisdom Individualising the consistent mistakes and lack of transparency from a company is pretty hard to swallow.
Even a recent post about how to address communication around bugs with some very simple and workable solutions is given vague - "we are working n it answers"
We do not actually receive answers, we get information that does not really address the core issues of; why is this occurring and how can this occur?
The bug situation is an absolute mess right now for majority of users, there is a thread with over 1.3 responses which has been active since December. Players are right to ask, why are our main concerns not being addressed?
We are working on a resolution for this issue and our goal is to have the extra node removed before the next series of Alliance Quests begin next week. Thanks for your patience and understanding!
I gotta ask why would this take a week to fix? why dont you just do an emergency maint. and fix it up? reduce timers too while youre at it or something.
I think compensation is needed for everyone to rectify this mistake.
OH and please fire the guy who let this mistake slip!
You do understand the reaction that would occur if they stopped AQ right now, don't you? Lol. It's not just a matter of turning off AQ and removing a Node. There would be more work involved. Which means people would have to wait and the situation would escalate.
We are working on a resolution for this issue and our goal is to have the extra node removed before the next series of Alliance Quests begin next week. Thanks for your patience and understanding!
I gotta ask why would this take a week to fix? why dont you just do an emergency maint. and fix it up? reduce timers too while youre at it or something.
I think compensation is needed for everyone to rectify this mistake.
OH and please fire the guy who let this mistake slip!
You do understand the reaction that would occur if they stopped AQ right now, don't you? Lol. It's not just a matter of turning off AQ and removing a Node. There would be more work involved. Which means people would have to wait and the situation would escalate.
theyve done it before so nothing new here sir
Yes. They've made mistakes before. Computers run by Human Beings are indeed not infallible.
I want to give constructive feedback, but how do you provide constructive criticism to people who aren't really listening?
Map 5 is bugged and it is bugged in a way that has a pretty significant impact on the players. I hope, at the very least, that teams running Map 5 today will be credited with full rewards tomorrow regardless if they clear or not.
Also, once this issue was brought to light, why doesn't Kabam send out a message in game to all the players alerting them of the issue? At least then Leaders/Officers can be informed before starting Map 5 and decide if they want to proceed with it or run another map. Yet here we are 7 hours after the OP and there's still NO communication in game.
I wanted to clarify for everyone, the additional node on Path 7 of Map 5 was not added intentionally. We are currently looking into why this occurred but we can confirm that this is definitely not intended and is not an unannounced changed made to cost you more energy.
As we've stated in the past, we do not knowingly make changes to the game without communicating them. Doing so would only cause confusion and frustration and that isn't what anyone wants. Also, please keep in mind, it takes a little bit of time to confirm the existence of an error like this and to communicate it with the community. Please be patient and constructive in posting your concerns.
When we have any additional information about this situation to share, we will do so.
And, as always, even when you are frustrated, the forum rules still apply.
So what you’re saying is because this is a “bug” that affects the players it’s gonna take a while to find out why this happened/who put it there, but if it was a bug that affected your profits it would be fixed almost immediately?
Hmm, I don't see where we said that. We're working on a fix right now. These kinds of assumptions don't really help anybody, and really only make this a more hostile and aggressive space, when there really is no need.
Just saying what seems to be the truth. Whenever there is an issue such as underpriced crystals (just an example) it always seems to be fixed within minutes but we have had issues in game such as Captain Marvel’s sp2 for months that still hasn’t been fixed yet.
Fair enough, but you're comparing something that takes a couple minutes to change on the Server, to something that requires time from an Animator to realign and re-examine all of the metrics, then redo the animation to fit that, and then somebody to implement it to the character, and then into the game. It's like comparing an apple and crate of coconuts. It's very different!
We really do try to address every bug as soon as we can.
I wanted to clarify for everyone, the additional node on Path 7 of Map 5 was not added intentionally. We are currently looking into why this occurred but we can confirm that this is definitely not intended and is not an unannounced changed made to cost you more energy.
As we've stated in the past, we do not knowingly make changes to the game without communicating them. Doing so would only cause confusion and frustration and that isn't what anyone wants. Also, please keep in mind, it takes a little bit of time to confirm the existence of an error like this and to communicate it with the community. Please be patient and constructive in posting your concerns.
When we have any additional information about this situation to share, we will do so.
And, as always, even when you are frustrated, the forum rules still apply.
So what you’re saying is because this is a “bug” that affects the players it’s gonna take a while to find out why this happened/who put it there, but if it was a bug that affected your profits it would be fixed almost immediately?
Hmm, I don't see where we said that. We're working on a fix right now. These kinds of assumptions don't really help anybody, and really only make this a more hostile and aggressive space, when there really is no need.
Just saying what seems to be the truth. Whenever there is an issue such as underpriced crystals (just an example) it always seems to be fixed within minutes but we have had issues in game such as Captain Marvel’s sp2 for months that still hasn’t been fixed yet.
Fair enough, but you're comparing something that takes a couple minutes to change on the Server, to something that requires time from an Animator to realign and re-examine all of the metrics, then redo the animation to fit that, and then somebody to implement it to the character, and then into the game. It's like comparing an apple and crate of coconuts. It's very different!
We really do try to address every bug as soon as we can.
So wait, by this wouldn't it mean someone had to do all that stuff to put the new node in there on purpose.
Comments
Having said that, I do think some form of easement would be welcome. 30 minute timers is an easy option, and has a lot of precedent (which is why a lot of people are asking for it, I’d assume). There may well be other options. Expecting us to simply shrug it off is probably doable for most of us, but for those alliances that have to scrape over the finishing line, timewise, this feels a bit harsh. I would assume this is still going to be addressed?
This is happening too frequently. Please get to the bottom of this and tell your programmers to be more careful; i.e. stop playing with the game code outside of a sandbox environment, and fully vet it before scheduled maintenance. Additionally, please stop pulling emergency maintenance right before scheduled maintenance. It makes your team look like they're amateurs.
Lastly, please stop giving generic, party-line responses to errors with the game. If you're genuine in your responses, the user base is going to be much more forgiving in their response to you when something happens. Tell us that a programmer screwed something up, that you've dealt with it, and that it should be fixed in either the next scheduled Tuesday maintenance, or in an upcoming emergency maintenance in the next 48 hours. Don't wait until the next week's Alliance Quest series to fix it; that's unprofessional.
Thank you for your time.
I gotta ask why would this take a week to fix? why dont you just do an emergency maint. and fix it up? reduce timers too while youre at it or something.
I think compensation is needed for everyone to rectify this mistake.
OH and please fire the guy who let this mistake slip!
You do understand the reaction that would occur if they stopped AQ right now, don't you? Lol. It's not just a matter of turning off AQ and removing a Node. There would be more work involved. Which means people would have to wait and the situation would escalate.
This months quest was considerably longer but kabam stated it is just a little longer than usual which is an insult to all of our intelligence.
AQ changes were not recieved well and a lot of people struggled against the Sentinels. I think you probably should have allowed us to test the new aq rather than just dump it and say here you go.
The new offers were also insulting. Seriously 60k to get 20 sig stones.
Mistake after mistake after mistake is having major repercussions. I see a lot of people quitting since the game is getting stale and the community is getting milked. Kabam really needs to start making better decisions since there player base is dropping. Alliances are dropping aq or playing free maps,
To be honest AQ has always been too long and with no hope for seeing the length of time go down is having an effect. AQ should not take 17 hours and to add an extra node to increase the time was not a good idea. The node was programmed in, it did not just appear on its own. Please stop insulting us. Thank you.
People wouldn't be reacting the same if they weren't on one because of the Sentinels. Which is always inevitable when you compound issues. It makes the frustration grow in proportion. It's just a spare move on the Map.
>Can i make a simple request? can you guys hire a new game team cause clearly they are not able to fix bugs on time or catch these things before they get put into the game.
like for the amount of money you guys pull in I dont get why they cant get the job done and yet still take months to fix bugs.
this is to be TAKEN as constructive criticism cause the customer always knows whats best and with the record profits your company racks in a bug should not take months to fix.
I get youre the messenger so please do me a favour and send this up to your upper management cause as a customer I have a right to complain to your superiors.
its sad that a game I love so much can have these many bugs present that affect how we play for this long.
Im not being rude or anything but your company should be doing a lot better with this side of things and need to connect more with the player base.
I have not broken any rules and conduct with my post so please dont ban me for speaking my mind in a respectful manner
-thanks
Even a recent post about how to address communication around bugs with some very simple and workable solutions is given vague - "we are working n it answers"
We do not actually receive answers, we get information that does not really address the core issues of; why is this occurring and how can this occur?
The bug situation is an absolute mess right now for majority of users, there is a thread with over 1.3 responses which has been active since December. Players are right to ask, why are our main concerns not being addressed?
theyve done it before so nothing new here sir
Yes. They've made mistakes before. Computers run by Human Beings are indeed not infallible.
We've had things come up regarding Maps over the years. It's not new. Perhaps not AQ specifically.
I want to give constructive feedback, but how do you provide constructive criticism to people who aren't really listening?
Map 5 is bugged and it is bugged in a way that has a pretty significant impact on the players. I hope, at the very least, that teams running Map 5 today will be credited with full rewards tomorrow regardless if they clear or not.
Also, once this issue was brought to light, why doesn't Kabam send out a message in game to all the players alerting them of the issue? At least then Leaders/Officers can be informed before starting Map 5 and decide if they want to proceed with it or run another map. Yet here we are 7 hours after the OP and there's still NO communication in game.
So wait, by this wouldn't it mean someone had to do all that stuff to put the new node in there on purpose.