Can’t login

Superman31Superman31 Member Posts: 2
in Bugs and Known Issues
I’m having lots of trouble since about 4:30 pm mountain standard time. I am on an iPhone 7plus running iOS 11.4. I’ve tried closing the app, rebooting my phone and switching to mobile. I’m also using game center and not Kabam.
Nothing works:
6inm1ru8ydut.png

Comments

  • borntohulaborntohula Member Posts: 447 ★★★
    Same issue. Netherlands. iPhone X. Both WiFi and 4G. For about 1.5 hours now.
  • Littleal28Littleal28 Member Posts: 4
    Mine too, South Africa, iPhone 8 plus
  • Littleal28Littleal28 Member Posts: 4
    Any reasons @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit - need to move in aq and place for aw
  • RomissyRomissy Member Posts: 27
    same. Romania, Iphone x
  • borntohulaborntohula Member Posts: 447 ★★★
    Mine is back. I did a full uninstall/reinstall, but don't know if that's what ultimately fixed the issue or just a coincidence.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    I'm sorry to hear you're all having trouble accessing the game. To help our Teams out, if you haven't already, can you please provide some more details regarding this issue?

    - Device make and model:
    - Operating System Version:
    - Game version installed:
    - Specific location the issue is occurring:
    - WiFi or Data (if Data only, Carrier as well):
    - Using a VPN (if so, are you able to connect without the VPN):
    - Troubleshooting Steps Taken to attempt to resolve the issue/results:

    Additionally, some troubleshooting steps which may help to resolve this issue:

    - Try turning airplane mode on and then off.
    - Close out of the app, reboot device, try logging in again.
    - On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
    - Uninstall the game, then reinstall.

    Our QA Team does review the Forums as well as bug reports submitted directly to our Support Team. Thank you very much for providing as much detail as possible, as this will help our Teams to determine the cause, as well as a possible resolution.
  • RomissyRomissy Member Posts: 27
    Deleted and reinstalled the game, it woks now
  • Littleal28Littleal28 Member Posts: 4
    Deleted app and reloaded - working now :)
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