I did a whole thread about it, and they just deleted it. Without saying anything.
I saw that, and was part of it.
Thanks brother, I knew someone would want to check back on it.
The thread wasn't entirely removed. It was put aside for moderators to look into. I apologize that a message didn't follow it.
The issue here was that the ticket had been available to everyone when that hadn't been the original case. The ticket was meant to be available only to those who purchased the Deadpool bundle. Once we realized that it was being seen by everyone we removed it as quickly as possible, as for those who purchased it they did so in thinking it was an item meant to be in the store. Yes, we did mention it in posts and/or messages about it being available only for those who purchase the bundle, but at times many people don't read these.
At this current moment, I don't have the precise update to give on how we're going forward with this but I will get that information and respond here accordingly to alert everyone on how we're handling this. However, please keep in mind that being constructive on the forums and following forum rules are still expected in all postings.
Thanks for the reply!
Thanks for the reply awaiting further response from u guys about this
I'm glad kabam sees that not every one who bought the tickets In The unit stores done so knowing they wasn't suppose to be available and hopefully letting them use it rightfully so
Hopefully they roll back anything gained for having access to something they shouldn't have had (the 3* Deadpool from the milestones, for instance), and refund the 300 units. That would be fair.
What would happen to those people who bought the tickets n not the bundle?
Do they get to keep it? If yes, wouldn't that be unfair to people like me who bought the bundle..
But they bought the tickets fairly so why is it not fair
Because it was an accident that they could buy it.
The easiest fix is take the tickets away from people that bought it while not supposed to have acces to it, give them back their units, obviously. The issues is that they waited to long and now people have not only used it but spend a lot of time and effort to win the 4* DP in the arena. Simply giving them 300 units and calling it a day isn’t good enough, but they do need to be taken out of the running of the 4* DP.
They should just expand the winners for the DP arena by one for each person that used a ticket they should not have been able to buy that ranked in top 200. So if there were 10 then expand the bracket to 210. Easy solution IMO
Only top 200 should get him as per kabam. But tons of players bought his ticket and did his arena to get great rewards.
Considering the next arena starts today, which will just be allowing more people into the arena who shouldn't be there, because they bought a ticket they shouldn't have had access to, will it be resolved before that time @Kabam Vydious ? Based on the limited number of arenas, and the 200 cutoff for the champion, something needs to be done...
We discussed this with the team and have decided on a plan of action on how to approach the situation. We understand entirely that this was a fault on our end and therefore decided what we had to act accordingly in regards to that. Players who have tickets still in their inventory from purchasing with their units without having purchased the bundle will have them removed and their units returned. If they have already used a ticket and are participating from a ticket they can still earn the points from the arena as they have put forth the time and effort into it. However, if they wish to participate any further they will need to first purchase the 3-Star Deadpool Bundle to enter it once more.
Thank you for your patience as we discussed the impact that this had on affected players, and how best to handle it in a way that addressed your concerns.
We discussed this with the team and have decided on a plan of action on how to approach the situation. We understand entirely that this was a fault on our end and therefore decided what we had to act accordingly in regards to that. Players who have tickets still in their inventory from purchasing with their units without having purchased the bundle will have them removed and their units returned. If they have already used a ticket and are participating from a ticket they can still earn the points from the arena as they have put forth the time and effort into it. However, if they wish to participate any further they will need to first purchase the 3-Star Deadpool Bundle to enter it once more.
Thank you for your patience as we discussed the impact that this had on affected players, and how best to handle it in a way that addressed your concerns.
Comments
Thanks for the reply awaiting further response from u guys about this
Hopefully they roll back anything gained for having access to something they shouldn't have had (the 3* Deadpool from the milestones, for instance), and refund the 300 units. That would be fair.
Because it was an accident that they could buy it.
The easiest fix is take the tickets away from people that bought it while not supposed to have acces to it, give them back their units, obviously. The issues is that they waited to long and now people have not only used it but spend a lot of time and effort to win the 4* DP in the arena. Simply giving them 300 units and calling it a day isn’t good enough, but they do need to be taken out of the running of the 4* DP.
Only top 200 should get him as per kabam. But tons of players bought his ticket and did his arena to get great rewards.
We discussed this with the team and have decided on a plan of action on how to approach the situation. We understand entirely that this was a fault on our end and therefore decided what we had to act accordingly in regards to that. Players who have tickets still in their inventory from purchasing with their units without having purchased the bundle will have them removed and their units returned. If they have already used a ticket and are participating from a ticket they can still earn the points from the arena as they have put forth the time and effort into it. However, if they wish to participate any further they will need to first purchase the 3-Star Deadpool Bundle to enter it once more.
Thank you for your patience as we discussed the impact that this had on affected players, and how best to handle it in a way that addressed your concerns.
That's a good solution, thanks for the resolution