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Change ign failure of kabam staff

BrutalMiraBrutalMira Posts: 235
in Bugs and Known Issues
@Kabam Vydious this is my case no. 04767405 Can you help me look up to change my ign i dont know how to msg you personaly im using cellphone

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    Kabam LyraKabam Lyra Posts: 2,936 ★★★
    edited June 2018
    Hello,

    We cannot help with a name change on the forums. You will need to contact support with the information below. If you've already contacted support and have a ticket number, please be patient and wait for a reply.

    http://kabam.force.com/PKB/KbContactUsForm

    Changing your Summoner Name is unavailable in-game, however, our support team would be happy to help you with the change. We will only change your name ONCE every 90 days. When writing in to us, please include 3 possible names you would like. If your name meets the following requirements, we will be able to make the change:

    The name(s) supplied does not violate our Terms of Service
    Please do not include any of your personal information in your name. Any real-life information included in your name may cause a security risk for you.
    Inappropriate language must also be avoided.
    The name(s) supplied does not contain Marvel/Transformer intellectual property
    The name is not already being used
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