Issue: can't log on

ZAN667ZAN667 Member Posts: 19 ★
in Bugs and Known Issues
I've got full net reception and cant log on
With my Android version 7.1.1 phone
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Comments

  • Titan_A97Titan_A97 Member Posts: 179 ★
    Same here.

    Any solutions?

    iPad Pro and iPhone SE
  • ZAN667ZAN667 Member Posts: 19 ★
    I just don't want to miss out on the daily login special Crystal day 7,

    And let my team down in AW


  • linny_456linny_456 Member Posts: 8
    Can't log in as well, seen posts and comments in my alliance that makes it look like it is an issue in Australia. Can anyone help me confirm?
  • Hiya2471Hiya2471 Member Posts: 2
    I can log on for maybe five minutes then it says i lost connection kicks me and says I cannot log in starting to get real annoying has been going on all day.
  • solsk11solsk11 Member Posts: 20 ★
    having the same issue, also in australia. i have rebooted my phone, re-instaled the game and still saying it can't connect. I can connect to everything else on the net, including downloading and installing the game
  • ZAN667ZAN667 Member Posts: 19 ★
    I'm from Australia, Victoria can't log in

    Got ally members from NZ and US that can log in

    And a Ally member from Australia, QLD that can log in

    So is the issue for people in Australia, Victoria?
  • linny_456linny_456 Member Posts: 8
    An ally member from Western Australia can login, looks like it could just be Victoria.
  • solsk11solsk11 Member Posts: 20 ★
    no-one else in ally is having issues
  • Back for BloodBack for Blood Member Posts: 9
    Im in tas and havent been able to login for hours either
  • solsk11solsk11 Member Posts: 20 ★
    also VIC BTW, what carrier are u with? I'm Virgin
  • linny_456linny_456 Member Posts: 8
    Optus
  • solsk11solsk11 Member Posts: 20 ★
    Virgin piggy backs off optus
  • solsk11solsk11 Member Posts: 20 ★
    Blazay, who u with?
  • Titan_A97Titan_A97 Member Posts: 179 ★
    Seems like a regional issue.

    I'm in Melbourne, Victoria and I can't log on.

    Today's Day 7 for the special calendar and it would be a damn shame if I couldn't log on to get my T4C crystal or help out my ally mates in AW!
  • solsk11solsk11 Member Posts: 20 ★
    i know others in VIC that can login. they are on ios though
  • linny_456linny_456 Member Posts: 8
    Titan_A97 wrote: »
    Today's Day 7 for the special calendar and it would be a damn shame if I couldn't log on to get my T4C crystal or help out my ally mates in AW!

    That crystal is the only reason I could be bothered enough to make an account and comment here.
  • DaddoDaddo Member Posts: 16 ★
    I have also login issues it just keeps saying cant connect to the network, my network is fine for everything else. Im in aus too. Iphone 7+
  • solsk11solsk11 Member Posts: 20 ★
    good to see admin talking to us!
  • linny_456linny_456 Member Posts: 8
    Another ally member can log in, they are with Optus and from QLD. Maybe its specifically Optus in Vic/Tas. I didn't think the game could affect players that specifically.
  • ApusahaApusaha Member Posts: 16 ★
    Cant log in either from Melbourne.... seriously its getting annoying on top of your usual drama
  • ZAN667ZAN667 Member Posts: 19 ★
    this is unacceptable I have two daily cards that I've paid $$$ for units and the other one for sigs
  • linny_456linny_456 Member Posts: 8
    Able to log in after connecting to the wifi at work, pretty sure we are with Telstra.
  • F3zniperF3zniper Member Posts: 8 ★
    I am able to log in hotspot with another network vodaphone, i am on optus in vic, near CBD area, other internet apps or website works just fine, looks like somethings blocking the connection from optus side.
  • JaarelJaarel Member Posts: 4 ★
    I am near Melbourne and on Optus - can't log in. I can get into every other website fine and other apps. Just this.

    Has anyone reported the issue?
  • Titan_A97Titan_A97 Member Posts: 179 ★
    Jaarel wrote: »
    I am near Melbourne and on Optus - can't log in. I can get into every other website fine and other apps. Just this.

    Has anyone reported the issue?

    Yes, I have just contacted Kabam Support as of now.
  • OZSMASHU_YTOZSMASHU_YT Member Posts: 137 ★
    Same here
  • solsk11solsk11 Member Posts: 20 ★
    i used work wifi and was able to connect. Do admin not check these messages? Never been on here before as it has always seemed a bit futile. Seems like we have narrowed it down to an issue between Optus and Kabam
  • Back for BloodBack for Blood Member Posts: 9
    Im with virgin
  • solsk11solsk11 Member Posts: 20 ★
    Titan and Ozmash, let us know how u get on please. never raised a ticket with Kabam before
  • AidenBenManAidenBenMan Member Posts: 15
    Same issue for me..... got Virgin and Ovo..... both run off Optus. In regional Victoria. Getting super cross with it!!!!!
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