Issue: can't log on

2

Comments

  • Back for BloodBack for Blood Member Posts: 9
    Maybe its a sign that they want us to quit the game haha
  • Back for BloodBack for Blood Member Posts: 9
    Going to miss out on getting howard in arena
  • AidenBenManAidenBenMan Member Posts: 15
    Anyone logging complaints with Kabam?? Or is it the issue from our end??
  • NoobeeusNoobeeus Member Posts: 332 ★★
    I'm in Vic and have Telstra and work wifi no problems on either.
  • AidenBenManAidenBenMan Member Posts: 15
    I think its just the Optus/Virgin services
  • diesel3232diesel3232 Member Posts: 1
    it must be optus. i'm in the melbourne area with optus and have had same problems. but used the wife's portable telstra wifi just now and had no problem getting on
  • JaarelJaarel Member Posts: 4 ★
    Guys how to we lodge the issue with Kabam - I have never done it - anyone have the link?
  • phillgreenphillgreen Member Posts: 3,967 ★★★★★
    This link should be for support. Found it in one of the stickies in this section.

    http://kabam.force.com/PKB/KbHome?ga...0000013VnVqEAK
  • Nzjd76Nzjd76 Member Posts: 3
    I'm in the same boat optus and in melbourne. Been doing my head in trying to figure out how to fix it
  • DLegendDLegend Member Posts: 745 ★★★
    I guess android takes the cake this time. Lol
  • NoobeeusNoobeeus Member Posts: 332 ★★
    Anyone experiencing this problem there are a few ways around it.

    Find a free wifi location
    Ask a friend (not on optus too) to setup a wireless hotspot
  • ZAN667ZAN667 Member Posts: 19 ★
    Nothing!!!

    Not even a reply from Kabam

  • Back for BloodBack for Blood Member Posts: 9
    Ive been emailing back and forth with kabam but not really helping
  • solsk11solsk11 Member Posts: 19 ★
    i have ticket 04378526 raised. if you raise, quote this one as well
  • ZAN667ZAN667 Member Posts: 19 ★
    solsk11 wrote: »
    i have ticket 04378526 raised. if you raise, quote this one as well

  • NoobeeusNoobeeus Member Posts: 332 ★★
    ZAN667 wrote: »
    Nothing!!!

    Not even a reply from Kabam

    Its not Kabams issue thats why....
  • ZAN667ZAN667 Member Posts: 19 ★
    Yes it is as I can play my other apps
  • ZAN667ZAN667 Member Posts: 19 ★
    No reply = no respect

    But they will still take my money up front in full for the daily cards


    And when we have a issues nowhere to be seen...


  • NoobeeusNoobeeus Member Posts: 332 ★★
    ZAN667 wrote: »
    No reply = no respect

    But they will still take my money up front in full for the daily cards


    And when we have a issues nowhere to be seen...


    A- its a holiday weekend in the US so chances they are working (even though they are in Vancouver) is slim
    B- its a local issue with a mobile phone network in Melbourne - what the hell are they going to do??

    get a grip, your self entitlement is astonishing
  • ZAN667ZAN667 Member Posts: 19 ★
    and that's just poor management

    It's not hard to reply


    My issue is not with you matie
    Noobeeus wrote: »
    ZAN667 wrote: »
    No reply = no respect

    But they will still take my money up front in full for the daily cards


    And when we have a issues nowhere to be seen...


    A- its a holiday weekend in the US so chances they are working (even though they are in Vancouver) is slim
    B- its a local issue with a mobile phone network in Melbourne - what the hell are they going to do??

    get a grip, your self entitlement is astonishing

    and that's just poor management

    It's not hard to reply


    My issue is not with you matie common sense is Instinct sense
  • solsk11solsk11 Member Posts: 19 ★
    don't agree this is a carrier only issue. Kabam will have been blacklisted for some reason, only Kabam will be able to resolve it. I couldn't contact Virgin asking them to lift the blacklisting, not how it works
  • linny_456linny_456 Member Posts: 8
    Can't just be a carrier issue, I am able to do everything but log in to the game.
  • solsk11solsk11 Member Posts: 19 ★
    just contacted virgin via FB, will see what they say
  • AidenBenManAidenBenMan Member Posts: 15
    I rang Virgin mobile..... they said that it is definitely not an issue from their end. No black-outs, and the internet and all other apps are working, so it is definitely a KABAM issue. Starting to get frustrated now........ AW is on and Im going to miss out on the Arena champ :neutral:
  • ZAN667ZAN667 Member Posts: 19 ★
    O_o yes it is sooo so frustrating

  • AidenBenManAidenBenMan Member Posts: 15
    Should we expect some sort of compensation for this?? I was going to hammer arenas and now will miss out!
  • Back for BloodBack for Blood Member Posts: 9
    I had the day off work so would have been able to go for the champ. I didnt get any compensation last time because i didnt do any of arena as i already had voodoo but still missed out on playing all day so hope i dont miss out again
  • ZAN667ZAN667 Member Posts: 19 ★
    I hope we get some compensation, as I'm going to miss out on the two daily cards I've paid for

    And the daily special login
  • AidenBenManAidenBenMan Member Posts: 15
    Do you guys see this as a quick fix?? My son loooooves this game and he wont be happy if its a longterm issue. We're also in a 9mill+ ally and they wont be too happy if we cant play.....
  • ZAN667ZAN667 Member Posts: 19 ★
    who knows they haven't even have the common courtesy to give us a reply
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