LoL progress lost and Support continues to lie
KML15
Member Posts: 139 ★
I'm posting this for one of my alliance mates. About a month ago I lost progress in my Lab run. I didn't exit I simply logged on and it was gone. So I sent a couple tickets out and thankfully was able to have my progress restored. NOW, a whole month later one of my alliance members decided to do his run through the Lab and the same thing happen to him. So i told him to submit a few tickets. Each one they pretty much said oh well you're SOL. So i sent him a screen shot of the email from support that re opened my path for me. Ticket after ticket they keep telling him there is no way for them to re activate the path, all while totally ignoring the screen shot. Not even bringing it up for that matter. I just don't get how you can flat out lie about not having the capability to do it when you can.
To also note, for my run i took ZERO screen shots of gameplay and they were able to reactivate my path to the very spot I was at (Antman) with him having the same exact health that was left. My buddy took screenshots of him in every fight..,..
If a mod could share some input that would greatly be appreciated.
To also note, for my run i took ZERO screen shots of gameplay and they were able to reactivate my path to the very spot I was at (Antman) with him having the same exact health that was left. My buddy took screenshots of him in every fight..,..
If a mod could share some input that would greatly be appreciated.
2
Comments
Here is my successful ticket with my run.
A lot of it depends on who you get and how you initially handle your communication with them. Like all customer service departments I think their representatives do not appreciate being "abused." Knowing that maybe ask him to submit a new ticket and try to keep initial phrasing civilized.
There is a big difference between being rude and being unhelpful. As a former call center employee trust me there is a fine line that the best can navigate rather easily.
Couple other quotes from the same email even though the rest have said more or less the same thing. The one above just went off the tracks.
"We cannot reverse your lost progress"
"This isn't a matter that support can provide any direct assistance with besides offering informatino related to how the Lab is played."
They just do not want to do anything. Definitely frustrating.
How many paths has she completed? Is this the last one? Cause if not they would be smart to just restore her progress. Restoring it would almost guarantee she will be forced to use more units on any remaining paths.
Absolutely. I practice on Red Hulk with my 4* SL, get frustrated and then quit every time. Just not worth it to me without duping my 5* SL.
Whatever the TOS says is irrelevant in my opinion. They do have the right to refuse to return items or restore progress. However, after a guy spends countless items, time, and perhaps money to attempt LoL, there is no reason for them to not be decent about it.
I was days away from attempting LoL myself but if you can lose all your progress to a bug and support shows no concern whatsoever I'm reconsidering.
I really hope that his persistence in attempting to get this resolved pays off, but after over a dozen attempts it seems unlikely.
Here's my vote that arbitrary decisions by support and refusal to elevate issues be examined and improved by Kabam.