Device heating, lagging, and crashing

BirdReynoldsBirdReynolds Member Posts: 527 ★★★
in Bugs and Known Issues
@Kabam Miike @Kabam Lyra @Kabam Wolf @Kabam Vydious @Kabam Zibiit Posting a new thread to make sure there’s some awareness here. Apple devices have begun overheating again, apparently Android as well. I submitted a ticket for my own device but I was told that the issue had been resolved and it was a problem on my end, it very much is not. I can run Netflix on my phone for a couple hours and not have any issues. 20 minutes of arenas or dungeons and I can feel heat through my Otterbox. I then posted in the original iOS overheating thread but it seems there are no mods active there anymore. This is still very much an issue. We would love to hear from you mods to at least acknowledge that it is being monitored and a permanent solution is in the works

Comments

  • LurekLurek Member Posts: 15 ★
    I don't think they care it's been a month with Android problems still no fix
  • bpunk88bpunk88 Member Posts: 184 ★★★
    @BirdReynolds contact Apple and report a problem with the app. The more tickets opened by users, the more attention this issue will get on their end
  • BirdReynoldsBirdReynolds Member Posts: 527 ★★★
    If I have to resort to that I will @bpunk88 but I was hoping to at least get some dialogue going in these forums.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    BirdReynolds wrote: »
    @Kabam Miike @Kabam Lyra @Kabam Wolf @Kabam Vydious @Kabam Zibiit Posting a new thread to make sure there’s some awareness here. Apple devices have begun overheating again, apparently Android as well. I submitted a ticket for my own device but I was told that the issue had been resolved and it was a problem on my end, it very much is not. I can run Netflix on my phone for a couple hours and not have any issues. 20 minutes of arenas or dungeons and I can feel heat through my Otterbox. I then posted in the original iOS overheating thread but it seems there are no mods active there anymore. This is still very much an issue. We would love to hear from you mods to at least acknowledge that it is being monitored and a permanent solution is in the works

    Hi,

    Yes, we are still monitoring the performance report threads and using them to gather info from players which helps us as we continue to work to improve performance. But it is important to understand with the variety of devices available, there is not likely a "one size fits all" fix for all devices. But performance improvements are a priority and a continual work in progress. If you have any issues to report, please do so in one of the static threads and make sure to include all the required information.
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