Cannot Enter AW [Merged Threads]

Harbinger195Harbinger195 Member Posts: 139 ★
edited September 2018 in Bugs and Known Issues
Anybody else having issues today getting into/around the game. When I can actually get into a fight it plays fine but mostly it just freezes. Like have been trying to get into to AW for the last 40 mins just stays on this page. Tried reloading game, clearing cashe, reinstall....sadness...was fine yesterday.

8hhfr9wzkws7.jpg
Post edited by Kabam Vydious on
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Comments

  • The_OneThe_One Member Posts: 2,936 ★★★★
    The game freezes every time I try to open the alliance tab to press help and when trying to enter war attack
  • Barney_Ross1Barney_Ross1 Member Posts: 6 ★
    I get the same.
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Hey everyone!

    I'm sorry to hear this is happening. We're aware of some issues with the game after the recent update and have been working to gather as much information on it as we can. That said, if y'all can head over to the respected threads and provide us with more info it'd be super helpful!

    Android
    iOS

    We'll also be sure to usher this forward even more as it seems to be halting the ability for folks to enter AW. Thanks for letting us know!
  • SiriusBreakSiriusBreak Member, Guardian Posts: 2,156 Guardian
    Same deal here too since the 20.0 update. I just make it a point to exit the AW screen for now. @JimmyJohnJones I think this will be a thing for a bit. Doesn't seem limited to any OS or device either.

    Samsung Galaxy S7

    Android 8.0
    Verizon 4G LTE connection
  • LoPrestiLoPresti Member Posts: 1,035 ★★★
    When I try to enter war, the game softlocks and becomes unresponsive. Everything else works fine, even my defense is in there. This is for AW attack.

    Also if I click on the alliance tab, the game freezes as well.
  • TwmRTwmR Member Posts: 662 ★★★
    Same thing happening to me. If you've already joined attack phase, try to enter via chat bar at the bottom of screen. That worked for me, if you haven't joined yet then I'm not sure what could fix it
  • LoPrestiLoPresti Member Posts: 1,035 ★★★
    I havent joined yet lol. Im the backup

    It freezes like this:

    7htfa2jw5154.png
  • TwmRTwmR Member Posts: 662 ★★★
    Yea that's exactly what was happening to me trying to enter normally. Luckily I had joined already so could hop in through the in game chat.
    Hopefully it gets fixed before your war ends
    Good luck
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Hey again!

    I've merged threads together to keep everything neat, but rest assured we've pushed this issue to the rest of the team and are looking into it!
  • Harbinger195Harbinger195 Member Posts: 139 ★
    edited September 2018
    @Kabam Vydious awesome to see such a fast response. Thanks Vyd!

    Huawei P20
    Android 8.1
  • Barney_Ross1Barney_Ross1 Member Posts: 6 ★
    I can’t log on during war. Please fix ASAP.
  • Barney_Ross1Barney_Ross1 Member Posts: 6 ★
    9flkm80b18de.png
  • JimmyJohnJonesJimmyJohnJones Member Posts: 81 ★
    @Kabam Vydious I appreciate the quick response. However, my issue appears to be different from the other in this thread that you merged to. I am able to join war (unlike the others) but get disconnected when leaving the app. Are you intending to make this a single thread on AW issues or can this be unmerged?
  • SbkSbk Member Posts: 53 ★
    Soooo....we just have to take a loss because half my allay cant get to our aw??
  • TwmRTwmR Member Posts: 662 ★★★
    Samsung s7
    Android 6.0.1
    Happening to me, luckily had already joined so not a problem for me atm
  • RaikisRaikis Member Posts: 173 ★
    Guys, force close app, open it again, press Fight and then Continue button on AW, I can get in only this way. But then again when I want to switch between tabs, it frezzes.. restart again. Hope it works for you guys!
  • Kenneth1978Kenneth1978 Member Posts: 5 ★
    Is there any update on this issue, my Alliance is in the middle of an AW. I'm supposed to be backup and now with only 5 hours left I can t join. This could cost us the AW.
  • k666kk666k Member Posts: 47
    Dont bother fixing it, its convincing me to quit the game, probably a good thing!
  • NihungNihung Member Posts: 108 ★
    Harbinger195 wrote: »
    Anybody else having issues today getting into/around the game. When I can actually get into a fight it plays fine but mostly it just freezes. Like have been trying to get into to AW for the last 40 mins just stays on this page. Tried reloading game, clearing cashe, reinstall....sadness...was fine yesterday.

    8hhfr9wzkws7.jpg

    Yes me. Just reported it.
  • NihungNihung Member Posts: 108 ★
    @Kabam Lyra the above screen is also happening when I do Help Alliance. It's happening on everything.
  • HairyslugHairyslug Member Posts: 76 ★
    Anyone else got this issue you click on any tab in the browser and it just freezes?
  • CentlosCentlos Member Posts: 19 ★
    3f30dmsicvr4.png

    IPad 2017, iPhone 7 plus, iOS 11.4.1
  • UnknownUnknown
    This content has been removed.
  • HairyslugHairyslug Member Posts: 76 ★
    In game tabs veiwing alliance or AW it just freezes
  • NihungNihung Member Posts: 108 ★
    yep got that issue too. Unless Kabam fix this this week I'm quitting.
  • k666kk666k Member Posts: 47
    Games completely unusable atm
  • Daz2708Daz2708 Member Posts: 37 ★
    Same prob not a happy camper
  • OldTiredColdAndLostOldTiredColdAndLost Member Posts: 2
    Also blocked by frozen pages. Force stopping getse back to working parts of the game but not into AW or help pages.
  • Bmyfurr5530Bmyfurr5530 Member Posts: 4
    Can not open alliance tab or chat with my alliance after updating !
  • Reaper213Reaper213 Member Posts: 167 ★
    Same problem here.... so many bugs
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