Can I converse with an actual person

ThaTrooper666ThaTrooper666 Member Posts: 21 ★
in Suggestions and Requests
I have contacted your support team numerous times now about my alliances completely unfair & unexplained docking of aw season points. Only to be given some generic unsatisfactory response.
If you are going to destroy everyone in my alliances work & effort we have put in over the last couple of months it is only fair that you tell us exactly why & who?
Your lack of proper communication on this matter is astounding!

Comments

  • KirklinKirklin Member Posts: 149 ★
    Kabam didn't destroy everyone in your allaince hard work and effort. The person who was cheating in your allaince did that.
  • DemonzfyreDemonzfyre Member Posts: 22,052 ★★★★★
    They won't ever tell you. End of story. Move on.
  • WelderofortuneWelderofortune Member Posts: 527 ★★
    edited September 2018
    Keep waiting buddy...
  • ThaTrooper666ThaTrooper666 Member Posts: 21 ★
    Nobody cheated from what we know a member had his phone jail broke for reasons that had nothing to do with mcoc & 20 min later his acc was banned & a few hours after that our alliance was WRONGLY docked of points. This guy had only been with us for 3 wars of the season & we were not participating in a war when he was banned. We even lost our last damn war!
    The way kabam handle this is a absolute farce & you should be ashamed of the way you treat your player base like ****!
  • GroundedWisdomGroundedWisdom Member Posts: 36,573 ★★★★★
    edited September 2018
    I'm afraid your timeline doesn't add up. The process isn't that immediate. It comes after investigation. While I can't specify their methods, I do know that one person who has a jailbroken phone is not going to constitute cheating. Many people use devices such as that, albeit not on the kosher side, that's not Account Sharing. Nor would it trigger an instant action. These actions have been coming in waves, after gathering sufficient evidence. It would seem you may have to look to other behaviors.
  • ThaTrooper666ThaTrooper666 Member Posts: 21 ★
    We have guys with multiple accounts as do I but that does not violate tos in any way. We have had no other accounts in our ally banned. My main gripe is there is no proper explanation or care factor from kabam. How are we expected to carry on giving our all to aw when it can all be stripped & no real cause given. This is wrong!
  • ThaTrooper666ThaTrooper666 Member Posts: 21 ★
    As if running an ally isn’t hard enough. This really is ludicrous
  • ThaTrooper666ThaTrooper666 Member Posts: 21 ★
    How are we supposed to rectify the problem if they won’t tell us what is.
  • NeotwismNeotwism Member Posts: 1,803 ★★★★★
    It's been like this for ages. It's funny people only complain when it affects them directly. There have been posts on this matter daily and u never commented until u were hurt by it.
  • Darkstar4387Darkstar4387 Member Posts: 2,145 ★★★
    Even if you conversed with an actual person you would still get the same answer, so in short stop trying to get answers from them because they will not help you and they don't care about you they only care about your $$$$$.

    So take it upon yourselves to cut the cancer from your alliance after investigating them and their profiles and if you aren't sure you still might have to kick the ones you suspect due to the fact that they will most likely get you docked again.
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  • ThaTrooper666ThaTrooper666 Member Posts: 21 ★
    Your not wrong there Darkstar. Spot on mate & it’s getting damn old
    Keep in mind kabam I used to spend money on this game, I will never spend another cent period & how many other people out there like me? Thousands!
    Without the community you have nothing so keep it up.
    Pathetic!
  • LeNoirFaineantLeNoirFaineant Member Posts: 8,672 ★★★★★
    @ThaTrooper666 one thing you want to check is if the people with multiple accounts are the creators of all accounts they use. A lot of times people have more than one because someone gave them an account and that can get you flagged.
  • Scøøby_DøøScøøby_Døø Member Posts: 89 ★
    You already found youR cheater. the guy who jail broke his phone and did something stupid on MCOC (aka cheating) and got banned for it and LIED TO YOU ABOUT IT.

    case closed. you got docked for harbouring a cheater.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey ThaTrooper666, it has always been our policy to not disclose the identity of players who we find to have cheated in the game or details about any investigations which we have carried out. While you may not agree with this policy, it's not something which is up for discussion or debate in these Forums.

    With that being said, these Forums aren't the place to discuss any actions which may have been taken against individual accounts, including a reduction of Alliance War Points. There is more information
    HERE regarding account sharing and piloting.
This discussion has been closed.