End of year player feedback for Kabam: Creative team and Customer Relations/Business side
TheBigBengal
Member Posts: 11 ★
I’m an “ancient one” who has been playing since the start.
I love the creativity, artistic development, “coolness” of the game. I love collecting new champs and learning their quirks.
Kudos to the great creative team behind the game. This is why people love the game. The characters are beautiful and the story is fun and interesting.
So I give this side of Kabam a huge thumbs up. Keep up the great work!
Now, for the side which may be the ones who decide to delete this post, the customer relations and business side of the game. The ones who make decisions based purely on what makes the most money. We understand this is a business. We understand without profit the game ends and we can’t enjoy it anymore. But there has to be a balance and that balance has tilted heavily in favor of profit and against customer satisfaction.
You don’t want us to talk about rank down tickets. Because you know we all want them but they give us back resources that allow us to rank better/more useful champs and that keeps us from having to continually pay more for the special deals to get those T2 alphas and T5 basics to get our champs where we want them.
So I won’t talk about that.
I’ll talk about many of the “deals” being so incredibly insulting. I had a “deal” pop up the other day offering me 1,000 5* shards for the “low low price” of 750 units, marked down from 3,750 if I jumped on it within an hour.
I have a question. Do you feel a 5* champ is equivalent to 7,500 units? (Over $200 worth of units)
And further, the “regular” price would make a 5* champ the equivalent to 37,500 units....or $1,200.
Seriously?
This is only one example of the insulting types of offers Kabam regularly comes up with.
So, for rhe business and customer relations side, sorry. I know you guys have job to do and have to tow the company line in your responses and will probably delete this “unhelpful” post (which is actually designed to give you much needed feedback for the year in hopes of getting better service next year).
Big thumbs down guys.
Do better next year, ok?
And thank you to the brave people who give honest comments and to the moderator if they decide to keep this post up so you can get additional opinions.
I love the creativity, artistic development, “coolness” of the game. I love collecting new champs and learning their quirks.
Kudos to the great creative team behind the game. This is why people love the game. The characters are beautiful and the story is fun and interesting.
So I give this side of Kabam a huge thumbs up. Keep up the great work!
Now, for the side which may be the ones who decide to delete this post, the customer relations and business side of the game. The ones who make decisions based purely on what makes the most money. We understand this is a business. We understand without profit the game ends and we can’t enjoy it anymore. But there has to be a balance and that balance has tilted heavily in favor of profit and against customer satisfaction.
You don’t want us to talk about rank down tickets. Because you know we all want them but they give us back resources that allow us to rank better/more useful champs and that keeps us from having to continually pay more for the special deals to get those T2 alphas and T5 basics to get our champs where we want them.
So I won’t talk about that.
I’ll talk about many of the “deals” being so incredibly insulting. I had a “deal” pop up the other day offering me 1,000 5* shards for the “low low price” of 750 units, marked down from 3,750 if I jumped on it within an hour.
I have a question. Do you feel a 5* champ is equivalent to 7,500 units? (Over $200 worth of units)
And further, the “regular” price would make a 5* champ the equivalent to 37,500 units....or $1,200.
Seriously?
This is only one example of the insulting types of offers Kabam regularly comes up with.
So, for rhe business and customer relations side, sorry. I know you guys have job to do and have to tow the company line in your responses and will probably delete this “unhelpful” post (which is actually designed to give you much needed feedback for the year in hopes of getting better service next year).
Big thumbs down guys.
Do better next year, ok?
And thank you to the brave people who give honest comments and to the moderator if they decide to keep this post up so you can get additional opinions.
14
Comments
Earlier this year I tried opening a 6* Crystal RIGHT as the game went down for emergency maintenance. When it came back up I still had the crystal. Turns out I had also gotten a champ from when the game went down. It’s most people’s dream. The two 6* champs were Bishop and Doc Oc. I reached out to customer service to let them know about the bug- we can’t expect a working game if we don’t report them- and I was given the option of keeping one of the two I had gotten. It makes some sense I guess, but it showed me that times have changed. I did have some fear of my account being permanently banned if I didn’t report the bug also.
Since then I’ve really cut down on playing due to burnout and an overall feeling that the chase of having a respectable roster will always be just out of reach if I don’t spend hundreds or thousands of dollars to get ahead. There has to be some way to dignify those who work hard, invest time, and are loyal while maintaining the bottom line.
I ranked up 5* Symbiote Spidey and Nightcrawler to r4 a long time ago, and finding out that rank down tickets won’t be given after looking forward to it for months now to r5 my Stark is pretty disappointing. It may have actually been the one thing that kept me playing. I’m eagerly awaiting the direction Kabam chooses to take this season and ultimately the culture of the game. I have hope. I want to keep playing. After the track record this year the company needs to show players we’re valued, or I fear this journey will end for me with the realization I have been milked and put out to pasture only for a new and more naive player to take my place.
Now as far as rewards for quests: trash. The maze is a really cool aspect of the game to do. But the rewards are complete trash. For the effort at least. They put beast defenders on the path that’s cool! We should be challenged, but the nodes they are equipped with are insane for the amount of rewards. Give us a 5 star, 1.5-2.5 t2a, some 6 star shards. Maybe a rank up gem for a 5 star from 2-3 at least. My account can finish this, with some resources used. It I just don’t want to do it. I’d rather spend my time on variant.
Kudos to kabam for the content they are working on, uncollected i think is great, not too hard not too easy, master is good for the rewards, variant is a cash grab but challenges you heavily. The new alliance events, the changes to AQ and AW.
Bring up your customer satisfaction and you won’t get all this backlash
Just saying!!!