Connection Issues [Merged Threads]

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  • New_Noob168New_Noob168 Posts: 1,154 ★★★
    Funny how they aren’t addressing this issue. It’s getting g worst each update
  • Android 8
    LG V30

    Getting "check connection" after every single fight, this is both on my cellular data and wifi. Been happening since the update yesterday.
  • BobbyCecBobbyCec Posts: 8
    Happening almost 4 times for every 10 minutes spent playing.
  • RT9RT9 Posts: 83
    makes it impossible to grind arena
  • Vdh2008Vdh2008 Posts: 921 ★★★★
    REALLY bad lately. I'd say 50% of loading screens have the "check your network" come up for about 5-10 seconds. Get's extremely frustrating.
  • BelfigorBelfigor Posts: 159
    edited January 10
    had mephisto in trail yesterday, got he regen and down to 10% without losing more than 1-3% hp and i get "connection problem, check your god like fiber optic cable for problem please" message, few seconds later game freeze, followed my fight gone replaced with the thing background image and the green "reload game" button to press, before i could press reload game fully crashed lol...
    so more problems than just kabam servers and thier faulty programming.
    after restart i had to redo full fight
  • djr17djr17 Posts: 487 ★★
    Gee, I wonder if there was anything that happened recently that puts a strain on the servers...like an update. That happens every month. With the same effect on connectivity for the first week.
  • Hey guys, I'm sorry to hear some of you are experiencing connection issues since installing the most recent update.

    I'm going to alert the rest of the Team to this problem. However, in the meantime, please comment below by providing answers to the following questions:

    1- What is your device make and model?
    2- Are you are attempting to play the game over a WiFi or a cellular network connection?
    3- Have you have tried playing through WiFi as opposed to a cellular connection or vice versa, and if so, what happens?
    4- Have you tried playing the game on an alternative device, and if so, were you able to play without encountering this issue?
    5- Where abouts in the game has this issue presented itself to you, is it on the initial loading screen or when you are playing in a game mode such as Arena, Alliance Quest/War, etc?

    I understand it can be really frustrating when the game doesn't perform in the way you expect, and if possible, we want to get this issue resolved as quickly as possible. Thank you very much in advance for your input.
  • JRock808JRock808 Posts: 1,149 ★★★★
    I think everyone in the world is playing with a constant connection warning and spinning wheels between loads. Been happening for a few weeks now.
  • AnkalagonnAnkalagonn Posts: 477 ★★
    Lag is unbearable...
  • FjolnirFjolnir Posts: 326 ★★
    edited January 10
    Even after updating the game, I experience very long delays in between fights. I get stuck on the load screen between fights. Happens in story quest and was happening in dungeons also (I don’t play AQ or AW anymore)

    iPad 6th gen is my primary device and it actually seems worse on this compared to...

    iPhone 6s - version 12.1.2

    Playing on WiFi

    Couldn’t even auto fight my way thru heroic last night; kept getting stuck on load screen between each fight.

    Guess it’s useless to try for a legend run.

    And I also get a lot of “please check your connection” pop ups while playing. I check my connection; I have no issues anywhere else except with this game.
  • DrZolaDrZola Posts: 2,806 ★★★★★
    You mean like this?

    rcdcmo120sjs.png

    I’m beginning to think it’s a game feature. My connection is perfectly fine and suddenly connection drops. Happens on WiFi, over cellular, doesn’t matter. Occasionally I laugh at my attempts to make sure I’m in the “good spot” for connection—it reminds me of ages ago and being the designated person to point the TV rabbit ears in the correct direction and keep touching them so the picture stayed crisp.

    Is there any meaningful guidance on this one? Would love to have a little more stability.

    Thanks in advance.

    Dr. Zola
  • IceSnowIceSnow Posts: 223
    edited January 10
    @Kabam Miike
    @Kabam Lyra
    @Kabam Vydious
    Whats Going on with letest update ? 😱😱😱
    Hope its not effect on Alliance War season 7 !!!
    Please Fix This Connection issue For us.
    Its really Annoying and in every fight pop up this connection issue 😔😔😔


    Here is some details about myself

    Game Name : I c e
    Device : Iphone 7 plus
    Network : Wifi 5 ghz
    Celluler : “ Vodafone It ” 4G
    Server : Italy / Europe
    Baseband version : 12.1.2
    Game version : 21.2


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  • Kushstar420Kushstar420 Posts: 192
    Can we get some insight on this?
    Mods please?
  • IceSnowIceSnow Posts: 223
    edited January 10
    @Kabam Miike
    @Kabam Lyra
    @Kabam Vydious

    Whats Going on with letest update ? 😱😱😱
    Hope its not effect on Alliance War season 7 !!!
    Please Fix This Connection issue For us.
    Its really Annoying and in every fight pop up this connection issue 😔😔😔


    Here is some details about myself

    Game Name : I c e
    Device : Iphone 7 plus
    Network : Wifi 5 ghz
    Celluler : “ Vodafone It ” 4G
    Server : Italy / Europe
    Iphone Farmware version : 12.1.2
    Game version : 21.2


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    fiw147dr2bma.png
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    uz51hrwhxm5h.png
    1nb6czcvq42f.png
    8omse4t4zqmc.jpeg
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  • MrBanksMrBanks Posts: 769 ★★★
    No one can say this is not an issue now
  • Chris6485Chris6485 Posts: 20
    There is ZERO reason you all should be having this bad of server issues. Upgrade your mainframes, I know you have the money. CoWhale gave y'all at least $100k on his own buying odins for the gifting event last month. Spend that on updated servers instead of giving out bonuses.
  • LibertyPrimeV1LibertyPrimeV1 Posts: 1,524 ★★★
    edited January 10
    Yeah it's definitely not something wrong on your end, nearly every single one of my Alliancemates are saying the same thing after the latest update. General slowness, lag, loss of connection, ECT.
  • swallace8182swallace8182 Posts: 19
    I am getting the message constantly as well, and everytime it does, I screen shot the screen, so I can keep count. I am up to 94 in the last 3 days. Please fix!!! iPhone 6s Plus, iOS 12, no game center (turned off when overheating was happening). Happens on wifi and cellular.
  • MrBanksMrBanks Posts: 769 ★★★
    This issue is beyond the players - everyone has a great connection to cellular data and WiFi. Kabam - is there something going on with the servers?

    Every time that I lose connection or move to a weaker connection spot, I always get the connection issues pop up, and I am then forced to restart the game.

    PLEASE implement dedicated servers. As in separate servers for iOS, separate servers for android, and so on. Maybe it’s not as good as I think it will be so let me know
  • FallencircusFallencircus Posts: 228 ★★
    I agree, I get the connection issues pop up multiple times during a session. It is unbearable at times.
  • EpistriatusEpistriatus Posts: 677 ★★★
    I've made several comments in several topics regarding this issue. All have been removed without notice or warning.
    Yes the connection issue "problems connecting to network, please check your connection" is occurring in an increasing rate, it is beyond irritating.
    If only we could get a response from a mod or dev regarding this issue. A real response, not the copy paste one which refers to the section in this forum where topics go to collect dust. I wish the whales would sent a message to Kabam stating that they would stop spending until these issues/bugs are fixed.
  • DareDvlDanDareDvlDan Posts: 79
    Absolutely! I'm having issues every 2 minutes or so and I'm on 100 MBPS, ~35 ms ping service.
  • GrimmbananaGrimmbanana Posts: 711 ★★
    i beat someone in arena and for 5 minutes it says connection error popup annoying HEY kabam if it was my wifi other apps wouldnt be working quit blaming us blame yourself enough with the nonsense
  • TKalTKal Posts: 534 ★★
    Maybe fix this sometimes ?
  • StrStr Posts: 440 ★★
    edited January 10
    This is so insane.
    Samsung s8+
    Latest OS android
    Fibre broadband

    So many connection issues and lag. All other apps and programs work on my phone and other devices but this keeps appearing to cut out. At the very least when the performance isn't affected by it in fight you get a distracting notification popping up and blocking part of your screen.

    Load a fight.... connection issues
    Rank up a champ.... connection issues
    Level a champ... connection issues
    Add sig levels ... connection issues
    Open and start game... connection issues

    DO ANYTHING... random connection issues.

    Add on theocassional lag and its unplayable. I monitor speed of my device's internet and its in the 20mbs range at the lowest and normally closer to 70mbs. This game gets unplayable at times.

    This issues has been on for so long but it gets worse. Kabam just watch youtube to see that even to content creators they even get these on their live streams. This has been going on for months.
  • MrBanksMrBanks Posts: 769 ★★★
    Kabam,

    This is NOT an issue with our phones and or devices, the hardware is not the problem here. It’s the servers. Asking for devices and WiFi connections every few hours won’t fix anything. This is not on our part, we shouldn’t even have to tell you anything. This issue has been going on for so long I’m surprised COWhale hasn’t donated a small fortune for new servers.
  • Vossler77Vossler77 Posts: 683 ★★
    Iphone 7. Every aspect of the game. Wifi and cellular. Ios 12.1.2. Game version. 21.2
This discussion has been closed.