I want my 300 units back!

gannicus0830gannicus0830 Member Posts: 707 ★★★★
in General Discussion
I accidentally clicked the wrong button on one of the stupid pop-up ads that appear every freaking time you open crystals. It happened so fast that I don't even know what the hell it was that I just blew 300 units on. I don't want whatever it was, I just want my units back.

Comments

  • DNA3000DNA3000 Member, Guardian Posts: 20,564 Guardian
    gannicus0830 wrote: »
    I accidentally clicked the wrong button on one of the stupid pop-up ads that appear every freaking time you open crystals. It happened so fast that I don't even know what the hell it was that I just blew 300 units on. I don't want whatever it was, I just want my units back.

    Open a ticket with support, explain your situation politely, and they might be able to reverse the transaction. But if the offer was for any crystal or similar thing and you opened it, its all over. In general Kabam won't reverse purchases for crystals once they are opened.
  • Dexman1349Dexman1349 Member Posts: 3,060 ★★★★★
    DNA3000 wrote: »
    gannicus0830 wrote: »
    I accidentally clicked the wrong button on one of the stupid pop-up ads that appear every freaking time you open crystals. It happened so fast that I don't even know what the hell it was that I just blew 300 units on. I don't want whatever it was, I just want my units back.

    Open a ticket with support, explain your situation politely, and they might be able to reverse the transaction. But if the offer was for any crystal or similar thing and you opened it, its all over. In general Kabam won't reverse purchases for crystals once they are opened.

    This.

    I've accidentally purchased a couple of those stupid pop-ups and each time I just open a ticket in-game. As long as any crystals purchased are not opened Kabam will typically reverse the purchase.
  • SuvenduSuvendu Member Posts: 177 ★
    gannicus0830 wrote: »
    I accidentally clicked the wrong button on one of the stupid pop-up ads that appear every freaking time you open crystals. It happened so fast that I don't even know what the hell it was that I just blew 300 units on. I don't want whatever it was, I just want my units back.

    Raise a ticket asap.. They will reverse it.. Same thing happend with me once and they reversed it.. Just dont use the items that accidentally purchased.
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, as others have mentioned, our Support Team is best equipped to look into things like this. You can reach them from within the game by clicking the gear-shaped icon in the top-left ocner of the game's home screen and then scrolling down to the button labeled "Support". They can also be reached here.
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