Summoners, we recently encountered an issue with the Alliance Quest Setup Phase Starting Timer that may cause the Setup Phase Starting Timer to display erroneous information, though we are working on a fix for it as quickly as possible. Additionally, if the Setup Phase does not let you plan your days in advance, you will be able to once the Event officially begins on the Alliance Quest Start date.

For clarity, the next Alliance Quest Enlistment Phase will begin on December 5 at 20:00 UTC, regardless of what the in-game timers display.

The next Alliance Quest Start will be on December 6 at 20:00 UTC. This is when Summoners should be able to enter each Map. Thank you for your patience and understanding as we work to resolve this issue.
Alliance War Season Rewards will start to roll out to Summoners very soon. These will take a while to get to everybody, so do not worry if an Alliance Mate receives their rewards, but you haven't yet. We thank you for your patience.

Dungeon Friendship / Matchmaking Rewards Didn't Reset

With the new cycle of dungeons I expect new friendship / matchmaking bonus rewards but I started with 4/4 friendship and I don't even have an option to match make. Did I miss something saying these were disabled again?



  • I thought it was just me. But yeah, think they messed up with the friendship bonus thing again....zzzz...
  • Player1994Player1994 Posts: 793 ★★★
    it's disabled again shows max earned
  • Hey there, sorry to hear about this. We'll pass it along to the rest of the team.
  • Erikfive_0Erikfive_0 Posts: 111
    I didn’t have mine reset either. IPhoneX newest iOS.
  • EbbtideEbbtide Posts: 292 ★★
    When Dungeones returned 2 days ago, my Friendship and Matchmaking bonuses did not reset to 0/4 and 0/10. They both had progress, with Matchmaking being full and no way for me to gain the bonus again.

    Is this intended or an error?
  • Dungeons friendship is not reset. It shows maxed out from previous dungeons run. I am not able to collect shards.ac8rxbn7wes6.jpeg
  • Support Team from email told me no compensation.. Why?
  • So i go into dungeons today spend units to refresh my top squad. Guess what happens? Game boots me out and goes into emergency maintenance. So now im out of units, a top squad, and the shards I cant collect.
  • Same here. first attempt, spent units on refresh and point boost. Game crashed into emergency maintenance in dungeon 7. Back up, spent units again on refresh, point boost is disappeared, go back into dungeon 7.... Guess what happens? BOOM! AGAIN! Emergency maintenance. Have it recorded also to send in email. So twice now!
  • Rehan010_Rehan010_ Posts: 29
    Is this happening only in Android devices because i saw on lagacy stream yesterday when he was doing Dungeon his friendship bonus was reset. Any news form mods when this is going to be fixed?
  • Its not only android. Its apple also. Plus my dungeon partner from today showed me his email response. He is getting compensation of units but Im not. I don’t understand why? I sent a copy of the email response to kabam and still i was denied compensation after i uploaded a video of game booting me out of dungeons to an emergency maintenance.
  • @Kabam Zibiit look up
  • arni2arni2 Posts: 362 ★★
    My whole alliance having this issue including me
  • EbbtideEbbtide Posts: 292 ★★
    So are we not going to be issued the bonuses we've missed out on?
  • Corby11Corby11 Posts: 149
    @Kabam Zibiit loads of players are experiencing this and the timer is still not re set, mine has just added another 3 days on out of nowhere and the dungeon run will be at an end soon. Is there any answer to what is happening and will those who experienced the problem get the 5* shards they missed out on as a result?
  • Smokely7Smokely7 Posts: 95
    I have been showing max rewards claimed this entire dungeon series
  • Corby11Corby11 Posts: 149
    I put a ticket in they said we are aware of the problem and looking into it and then closed the ticket lol. Where are my 5* shards?
    If we could get an update on this it would be nice because I am sure it’s happened a couple of times to me now
  • Rehan010_Rehan010_ Posts: 29
    So the Dungeon are over and we didn't get the chance to get 2500 5* shards and five friendship crystal because kabam didn't fixed the issue and no response by the mods. So now are we gonna get compensation of that by kabam?
  • buffajrbuffajr Posts: 377 ★★
    UPDATE: No compensation will be given.
  • Corby11Corby11 Posts: 149
    @Kabam Zibiit I take it then that this is a low priority and we can expect the same for the next dungeon run? I know you guys can’t answer every comment and sometimes want to wait till you have a full answer to post but a comment every 3 or 4 days to say still looking into it wouldn’t go amiss.
  • EbbtideEbbtide Posts: 292 ★★
  • Smokely7Smokely7 Posts: 95
    Is this going to get fixed? Are we going to get compensated for missed rewards?? This is a significant amount of awards.
  • EbbtideEbbtide Posts: 292 ★★
    They return in about an hour. Any information?
  • Maat1985Maat1985 Posts: 1,704 ★★★
    well they were fixed and worked properly for me last time.

    and are fixed and working properly for me this time.
  • EbbtideEbbtide Posts: 292 ★★
    Is there any update?
  • Kabam LyraKabam Lyra Posts: 2,937 ★★★

    We are still working on a resolution for this issue. Apologies for the delay! We'll be sure to let everyone know as soon as we have more information.
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