**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.

Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.

Ticket acknowledged but action pending at Kabam's end

Hello Everyone,

I had raised a ticket (through in-game settings) few days back which was acknowledged by Kabam. The team had promised me that they would get back to me on the issue, in spite of daily follow ups the issue isn't resolved yet. I haven't received any update or any other mail regarding the same from Kabam team yet.

Whom should I contact for unresolved tickets? Is there anyway to trace the status of the resolution?

Please guide me.
TIA

Comments

  • Hey DanveerKarna, I'm sorry to hear our Support Team hasn't been able to offer you a resolution just yet. Unfortunately, there is no way to track the current status of a Support ticket. I recommend being patient and I'm sure they'll get back in touch with you as soon as possible.
This discussion has been closed.