Solbiolo ★
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The point structures were the same for all three events. My point is that the alliance event appeared to be a competition among alliance members. Rewards were awarded based on the strongest alliance. That’s what I was referring to Bob! And you’re absolutely right, this was my first year putting more than $50 into the…
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Correction: were the alliance rank rewards based on “REALM” participation? If so that should’ve been articulated a lot better. Very misleading.
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Were the alliance rank rewards based on alliance participation as well? If so, I didn’t have to push for the points that were aligned with the top rank rewards. Placing the rank rewards in the alliance comp was very misleading. At least to me.
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I did not. I thought that it was an error on apples part. Didn’t realize it would devolve into something like this. Chalk it up to human error. I don’t feel that I should have to pay an additional $50 to be able fully engage with all aspects of the game.
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I have zero history of abusing any of your policies in the eight years that I’ve been a loyal customer. Over this time period, I’ve easily spent more than 25 times the amount that I recently requested. This hasn’t been the case in the recent past, which is why I requested the refund in the first place. This feels like a…
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To be honest, I started with Apple because I thought it was an error on their part. Each of the screenshots were from my Apple account. They’re all classified by transaction numbers.
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I can’t even earn units from events that I’ve contributed to in my alliance. Over the past 24 hours, I’ve missed out on units from my sigil, and the engagement event. It’s a bit shameful for a company to respond so drastically without considering the customers history.
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It wasn’t everyday. The transaction list captures it pretty accurately. The refund isn’t the issue for me. It’s being locked out, having my units that aren’t part of daily crystals purged, and having all access to any other progress halted over approximately $50-60 when I’ve spent way more than that on this game in the…
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Please review my purchases from January to now, and you will see that I have averaged well over $60 per month on this game alone.
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You can only purchase the daily crystals once per day, so I didn’t receive any thing that I did not pay for.
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It was either a glitch in Apple Pay it with Kabam processing the purchases. I’ve spent over $300 on this game since February in my journey towards Throne breaker, and to have my account taxed in the way that it was for seeking reconciliation/reimbursement for overcharges was a bit jarring to say the least.
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I realized that I was being overcharged on Sunday, reviewed my account and saw there was a history of my account being overcharged. Even though there were more incidence of my account being overcharged, I stopped at the last 30 days. I submitted a single request for refund on April 15.