I submitted a ticket because I bout 10 of the Volcanic Cav Crystals and got the electro ones. Refreshed, haven’t opened them. Got the usual email we will look into it and then now an email saying case closed and nothing was resolved. Still have same wrong crystals. Submitted another ticket. What’s the deal?? Kabam?
I submitted a ticket because I bout 10 of the Volcanic Cav Crystals and got the electro ones. Refreshed, haven’t opened them. Got the usual email we will look into it and then now an email saying case closed and nothing was resolved. Still have same wrong crystals. Submitted another ticket. What’s the deal?? Kabam?
I didn’t get a case closed email. I got a follow up email saying they received a ton of emails with the same problem and that they’ll update me when they find out more... man I really hope they don’t ignore this problem. 3000 units for Electro crystals?! No!
I submitted a ticket because I bout 10 of the Volcanic Cav Crystals and got the electro ones. Refreshed, haven’t opened them. Got the usual email we will look into it and then now an email saying case closed and nothing was resolved. Still have same wrong crystals. Submitted another ticket. What’s the deal?? Kabam?
I didn’t get a case closed email. I got a follow up email saying they received a ton of emails with the same problem and that they’ll update me when they find out more... man I really hope they don’t ignore this problem. 3000 units for Electro crystals?! No!
Sorry for the late reply. We're still working on some stuff here. Rest assured, those of you that got the wrong crystals (or no crystals) will get the correct ones. I don't have a timeline on that just yet, but as soon as we do, I will let you know!
Sorry for the late reply. We're still working on some stuff here. Rest assured, those of you that got the wrong crystals (or no crystals) will get the correct ones. I don't have a timeline on that just yet, but as soon as we do, I will let you know!
Sorry for the late reply. We're still working on some stuff here. Rest assured, those of you that got the wrong crystals (or no crystals) will get the correct ones. I don't have a timeline on that just yet, but as soon as we do, I will let you know!
Where will the update be? In this post or a new post? Or in game mail?
Sorry for the late reply. We're still working on some stuff here. Rest assured, those of you that got the wrong crystals (or no crystals) will get the correct ones. I don't have a timeline on that just yet, but as soon as we do, I will let you know!
Where will the update be? In this post or a new post? Or in game mail?
Sorry for the late reply. We're still working on some stuff here. Rest assured, those of you that got the wrong crystals (or no crystals) will get the correct ones. I don't have a timeline on that just yet, but as soon as we do, I will let you know!
Where will the update be? In this post or a new post? Or in game mail?
The update will probably be in this thread. Depending on what action is taken, you might get an in game message as well.
Yesterday Kabam made a mistake with the Valcanic crystal. Once they fixed the issue and posted the correct Cull Obsidian crystal, I bought 30 of this crystals and only received 20 of the correct Volcanic crystals and the other 10 became Electro crystals. I reported this to support and basically received the message, that they were receiving high volumes of reports regarding this specific issue. I gave Kabam a chance to reply back. Still nothing. I submitted a second ticket on the same issue. Same reply from Kabam. I feel I am being blown off. Upon further review of the video i recorded of my crystal opening, I noticed Cull Obsidian did not show up in the pool as the champions pass. I literally got screwed and have yet to be compensated for this issue. Everyone that has had this happen deserves compensation for this screw up. If Kabam is true to their summoners, they need to compensate us with at the minimum a 5* Cull Obsidian. NOT ONLY WAS CULL OBSIDIAN NOT IN THE POOL. I WAS ALSO SCREWED OUT OF THE 10 OTHER CRYSTALS. KABAM CHANGE MY FEELING ABOUT YOU, BY TAKING CARE OF ALL THAT WERE SCREWED. SHOW YOU TRULY CARE ABOUT YOUR SUMMONERS. 5 STAR CULL IS ALL I ASK AS COMPENSATION FOR THIS MESS.
Getting beyond a joke now, spent units to try and get some good new champs and now sat waiting on being awarded the crystals we paid for nearly 24 hours ago.
Just got word on what we're going to do in this situation. All Summoners that purchased the incorrect Crystal (the Voltaic Crystal) will receive the correct Cavalier Featured Crystal, regardless of if they have opened them or not.
To complete this sooner, rather than later, we won't be sending an in game message, but you will find the crystals in your Crystal Vault. We hope to have this done within the next day or two.
Thank you Kabam for absolutely nothing. You reimbursed me the crystals and only gave me a 3 star Cull for your screw up, not mine. You guys have a lot of nerve. Unbelievable how you treat your community and the greed you guys possess. This game has completely gone downhill. Enjoy the game summoners. Trust me.......Don't continue to be fooled by Kabam. You will never own your content and your wasting your time and money. This game is not based on skill either anymore. It's all about making the content harder so you are forced to spend. Even crystal drop rates have gone back to being ****. I wish all you summoners the best. Eventually you will all see the light. You may have bragging rights in the game now. Soon this game will wither away and you will have nothing to show for all that money you spent along the way.
Just got word on what we're going to do in this situation. All Summoners that purchased the incorrect Crystal (the Voltaic Crystal) will receive the correct Cavalier Featured Crystal, regardless of if they have opened them or not.
To complete this sooner, rather than later, we won't be sending an in game message, but you will find the crystals in your Crystal Vault. We hope to have this done within the next day or two.
How is that fair? Rewarding people for not looking at what they are buying? Maybe you should give everyone 20 of these new cav crystals for free to make up for it instead
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Same! These weren’t even the crystals that were advertised. They were the cavalier volcanic crystals. For them to say case closed is ridiculous.
Sorry for the late reply. We're still working on some stuff here. Rest assured, those of you that got the wrong crystals (or no crystals) will get the correct ones. I don't have a timeline on that just yet, but as soon as we do, I will let you know!
I reported this to support and basically received the message, that they were receiving high volumes of reports regarding this specific issue. I gave Kabam a chance to reply back. Still nothing. I submitted a second ticket on the same issue. Same reply from Kabam. I feel I am being blown off.
Upon further review of the video i recorded of my crystal opening, I noticed Cull Obsidian did not show up in the pool as the champions pass.
I literally got screwed and have yet to be compensated for this issue.
Everyone that has had this happen deserves compensation for this screw up. If Kabam is true to their summoners, they need to compensate us with at the minimum a 5* Cull Obsidian.
NOT ONLY WAS CULL OBSIDIAN NOT IN THE POOL. I WAS ALSO SCREWED OUT OF THE 10 OTHER CRYSTALS.
KABAM CHANGE MY FEELING ABOUT YOU, BY TAKING CARE OF ALL THAT WERE SCREWED.
SHOW YOU TRULY CARE ABOUT YOUR SUMMONERS. 5 STAR CULL IS ALL I ASK AS COMPENSATION FOR THIS MESS.
Just got word on what we're going to do in this situation. All Summoners that purchased the incorrect Crystal (the Voltaic Crystal) will receive the correct Cavalier Featured Crystal, regardless of if they have opened them or not.
To complete this sooner, rather than later, we won't be sending an in game message, but you will find the crystals in your Crystal Vault. We hope to have this done within the next day or two.
Enjoy the game summoners.
Trust me.......Don't continue to be fooled by Kabam. You will never own your content and your wasting your time and money. This game is not based on skill either anymore. It's all about making the content harder so you are forced to spend. Even crystal drop rates have gone back to being ****. I wish all you summoners the best. Eventually you will all see the light. You may have bragging rights in the game now. Soon this game will wither away and you will have nothing to show for all that money you spent along the way.