Unresponsive Kabam Complaint, mobile support

talha_440talha_440 Member Posts: 18 ★
in Bugs and Known Issues
I am continuously submitting my query to "http://kabam.force.com/PKB/KbContactUsForm" but no response from their side. Really frustrating

Comments

  • UnknownUnknown
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  • UnknownUnknown
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  • talha_440talha_440 Member Posts: 18 ★
    So what am i supposed to do when they don't bother to reply for like 3-4 days?
  • talha_440talha_440 Member Posts: 18 ★

  • talha_440talha_440 Member Posts: 18 ★
    I completely understand their point, they want me to wait, but for how long? How many months, years or decades? It happened to me earlier and i never get a reply. Never!
  • UnknownUnknown
    edited July 2019
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  • UnknownUnknown
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  • UnknownUnknown
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  • SiriusBreakSiriusBreak Member, Guardian Posts: 2,156 Guardian
    talha_440 said:

    So what am i supposed to do when they don't bother to reply for like 3-4 days?

    Sometimes the investigation takes time. There's also likely many open Support cases so the workload for sure is a factor here. They said they have one open and pending for you so the best you can do is wait. Reply to the initial case number if you don't hear back in a few days.
  • DemonzfyreDemonzfyre Member Posts: 22,073 ★★★★★
    Your ticket isn't the only ticket they are looking at. 100's of millions of people play this game so imagine the possibility of how many tickets they have to.go through.
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, as others have mentioned, it can sometimes take time to look into an issue but our Support Team will attempt to respond as quickly as they can. As was also mentioned, sending new tickets about the same topic does not help to make the investigation go any faster, as the team is already working to look into the issue and respond as quickly as possible.
This discussion has been closed.