My parker bucks went negative 9999.

13dude3113dude31 Member Posts: 7
in Suggestions and Requests
During game play I was doing laundry. Paused to put clothes from washer to dryer. After which returned to play and cellphone screen was frozen. I tapped on screen repeatedly. Nothing happened. Closed the cellphone and reopened. Still stuck of MCOC. Again closed cell and reopened this time quickly swiping on screen left side android note 9. Which gives option to close all open apps. Which I had Pandora, internet MCOC, calendar and calculator.
Upon reopening MCOC I received message purchase was successful. No biggy.
Wrong I checked bank and it was for $ 99.99. Which I wouldn't do.
I tried to contact support through app. But the button doesn't work in game. My original email. 1gfgonzales@gmail.com. but no longer can access this email. So I applied my new email. 1gfog13@gmail.com- game name. 13DUDE31. The purchase was for 3400 parker bucks. Which I did not spend. I waited till my money was returned from Google because I couldn't contact support with kabaam.
Which is why I'm using this mode of contact. Hopefully kabaam will contact me. Fix the in game support button and adjust the parker bucks accordingly.
All this time I have complained how greedy this game is and unfair for nerfing champions after grinding out game to build them.
Now this. Only makes me wonder on the integrity of MCOC.
How can I change my email in kabaam. I did mention to google that I bought parker bucks from Kaboom. Which was not correct just I was frustrated and misspelled kabaam. It should all be in your servers. Of purchase because it happened during my game play either 3vs3. Or the hearts crystal arena. Please help.

Comments

  • SummonerNRSummonerNR Member, Guardian Posts: 13,260 Guardian
    Which did you try to buy ?
    Peter Parker’s wallet at 4.99 or Odins vault at 99.99 ?

    And email change can be requested by going thru Support Ticket up here from some link that has been repeated by Kabam to many ppl in posts up here. Even if submitting thru in-game itself doesn’t work for you.

    Anyways, because you in theory actually got the Units from the purchase, and then requested refund thru google instead of Kabam, that is why Negative Unit Balance until you resolve it.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey 13dude31, unfortunately, we don't have direct access to in-game accounts here in the Forums and are unable to help with account-specific issues like this. Therefore, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.

    You will be required to verify your ownership of the account before the linked email address can be changed. A list of which account-specific details you will need to provide can be found in THIS article.
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