Also, are you sure the game logged you into the same account (if maybe there have been multiple accounts played at some time on your device or GameCenter/GooglePlay link) ??
For account-specific issues and requests, our Support Team would be the best equipped to look into things for you. You can reach them from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support".
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2. If that does nothing contact support