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Purchase failed

BubluBublu Member Posts: 29 ★
in Bugs and Known Issues
I purchased 5premium crystals and 3 3* crystals and 1 4* and 5* crystal for Rs.799 [indian ruppes]
After that i didn't got the 5* crystal but the other crystals has arrived
I purchased it only for an 5* crystal and i didn't got that....
Kabam sucks

Comments

  • SummonerNRSummonerNR Member, Guardian Posts: 14,668 Guardian
    Is that the offer that said those items are “Based on your Progression” ??

    Once you reach Level 60, then you would get the 5* Crystal (from the sound of it).
  • BubluBublu Member Posts: 29 ★
    Yeah i reached level 60
  • SummonerNRSummonerNR Member, Guardian Posts: 14,668 Guardian
    edited April 2020
    Before or after you bought that package ?

    If got level 60 afterwards, it might take some time for last crystal to arrive via mail.

    If already 60, then submit a Support Ticket to Kabam and ask why no 5* Crystal.
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    For account or purchase related issue, our Support Team would be the best equipped to look into things for you. You can reach them from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support".
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