where do i file a serious complaint

baprice42403105baprice42403105 Member Posts: 22 ★
in General Discussion
i have a SERIOUS issue that i need to file a complaint for and i don’t know how. any help?

Comments

  • baprice42403105baprice42403105 Member Posts: 22 ★
    Markx wrote: »
    Filing a support ticket should do

    where do i do that thought
  • QwertyQwerty Member Posts: 636 ★★★
    how "SERIOUS" is it? is it serious or SERIOUS?
  • baprice42403105baprice42403105 Member Posts: 22 ★
    Qwerty wrote: »
    how "SERIOUS" is it? is it serious or SERIOUS?
    very very serious.
  • VoluntarisVoluntaris Member Posts: 1,198 ★★★
    WHYYYY ... SOOOO .... SERRRIOUUUUUSSSS?!?!?!?
  • MarkxMarkx Member Posts: 209 ★
    In the settings tab there should be a option around there that says "file a support ticket."
  • BCdiscmanBCdiscman Member Posts: 348
    In my experience you get the same results by putting your complaint into 'file 13' as you would in opening a support ticket.
  • Legend_of_CakedaddyLegend_of_Cakedaddy Member Posts: 13
    I have played since the start of the game, support has never fixed any of the 311 issues I have submitted tickets for in the past.

    The response to technical issues from Kabam is the worse customer service I have ever seen.
  • baprice42403105baprice42403105 Member Posts: 22 ★
    well i just lost my account then.
  • danielmathdanielmath Member Posts: 4,103 ★★★★★
    My guess is you hacked or modded and got banned right?
  • baprice42403105baprice42403105 Member Posts: 22 ★
    danielmath wrote: »
    My guess is you hacked or modded and got banned right?

    i don’t even know. went to get on and saw i was logged out and then i tried logging back in and said i was wrong
  • MSRDLDMSRDLD Member Posts: 913 ★★★
    Just within the last 24 hours, myself and an alliance mate had the game start up from the very beginning without our accounts. It would not bring up our accounts. Had to uninstall the game then reinstall.
  • YellsomeYellsome Member Posts: 485 ★
    MUst be about getting banned XD
  • baprice42403105baprice42403105 Member Posts: 22 ★
    Yellsome wrote: »
    MUst be about getting banned XD

    if it was banned it’d tell me. and i’ve DMs the acct in game and the account is still active. someone has it and i don’t know who
  • IAmNotUrMomIAmNotUrMom Member Posts: 648 ★★★
    baprice42403105 wrote: »
    Yellsome wrote: »
    MUst be about getting banned XD

    if it was banned it’d tell me. and i’ve DMs the acct in game and the account is still active. someone has it and i don’t know who

    Did you buy the account from someone?
  • TillerTheKillerTillerTheKiller Member Posts: 280 ★★
    edited October 2017
    try writing it on a piece of paper and then put that paper in a bottle then throw it into the ocean
  • klobberintymeklobberintyme Member Posts: 1,587 ★★★★
    edited October 2017
    baprice42403105 wrote: »
    Yellsome wrote: »
    MUst be about getting banned XD

    if it was banned it’d tell me. and i’ve DMs the acct in game and the account is still active. someone has it and i don’t know who

    If you have proof that the account is yours (such as an email from MCOC to the email account you started the account with - it would be from news@contestofchampions.kabam.com) then raise a help desk ticket and request an account password reset. Short of this there's no proof this would be your account to begin with.
  • World EaterWorld Eater Member Posts: 3,755 ★★★★★
    edited October 2017
    Well, you're probably screwed. We had an alliance members account compromised by his ex-gf. Yes, she knew his email and password and she likes playing the game. He tried all available options and support could not/refused to help. I emailed him the link below about trying to change your email address and support said they couldn't confirm he wasn't trying to rob the account.

    http://kabam.force.com/PKB/articles/en_US/FAQ/I-want-to-change-my-email-address?retURL=/PKB/apex/kbsearch?game=a0Za0000013VnVqEAK&popup=false&issue=All&game=a0Za0000013VnVqEAK&searchstring=&language=en_US&articletitle=I want to change my email address
  • LEE94LEE94 Member Posts: 6 ★
    Why is my loading screen have a update every 2 nd week? Seriously wasting my data and then i still need to updat when theres new updates!
  • TenebrousTenebrificTenebrousTenebrific Administrator, Moderator Posts: 461
    If you're having issues with your account, it is best to contact our Support Team as they have access to assist. We aren't able to assist in the forums with these types of issues.

    In the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question, if you’re not able to find the answer and have more questions, tap the button that states, “Need more help? Contact us” to submit a support ticket.

    If you're unable to access your account in game, you can also search our knowledge-base
    by clicking here and submit a Support Ticket in that manner.
This discussion has been closed.