Communication. Again

JoeverlordJoeverlord Member Posts: 5 ★
edited March 2022 in Suggestions and Requests
So, input fixes got pushed back. Happens. Takes a village.

Also takes a village to keep the game going. So, how about some updates on when the player base will expect a real “care package” for hanging around while the game is being fixed.

I know, I know. They’ve said it will be someday. It’s free stuff. Well, someday has been more than 6 months. How about some updates? Yeah. We’ve gotten a few nuggets about it progressing. So what. Just think the player base in general needs to have some information on if compensation will come. Because someday isn’t really an answer or a commitment. Will the compensation scale better than Realm of Champions? Will it be progression based? If the wait continues, will you send a real compensation package in the interim? Fair questions. Just think being proactive and engaged is a better way to go. How does it really harm anything to just get in front of things and show some appreciation to a player base that has stuck around during some trying times?

Fee free to move this thread to “Suggestions”.
Post edited by Kabam Zibiit on

Comments

  • UnknownUnknown
    This content has been removed.
  • JoeverlordJoeverlord Member Posts: 5 ★
    Wicket329 said:

    Skiddy212 said:

    99% of complaints are from those that are too lazy to read prior forum postings.

    Yup.

    Also, like… nobody’s making you play right now? If the state of the game is so bad that you *need* compensation to play it, just don’t. It’s a game. It’s supposed to be fun. If you aren’t having fun, don’t play.

    Since the January update and now the subsequent update we got this past week, we’ve gotten a pretty clear timeline on when to expect the fix. You could absolutely just take a break between now and then, we’re pretty close to it anyway.

    I’m not trying to be antagonistic, I’m trying to put forward actual suggestions to solve your problem. Kabam has always been tight lipped about compensation packages. As they should be, because when I look at the ridiculous response to compensation package we got for a single cancelled war, I’d keep my mouth shut too.

    Play the game, have fun, clear content. Or don’t. Wholly up to you.
    Wicket329 said:

    Skiddy212 said:

    99% of complaints are from those that are too lazy to read prior forum postings.

    Yup.

    Also, like… nobody’s making you play right now? If the state of the game is so bad that you *need* compensation to play it, just don’t. It’s a game. It’s supposed to be fun. If you aren’t having fun, don’t play.

    Since the January update and now the subsequent update we got this past week, we’ve gotten a pretty clear timeline on when to expect the fix. You could absolutely just take a break between now and then, we’re pretty close to it anyway.

    I’m not trying to be antagonistic, I’m trying to put forward actual suggestions to solve your problem. Kabam has always been tight lipped about compensation packages. As they should be, because when I look at the ridiculous response to compensation package we got for a single cancelled war, I’d keep my mouth shut too.

    Play the game, have fun, clear content. Or don’t. Wholly up to you.
    Completely agree that I could take a break. And may in fact do so. Really it’s more the principle on the type of communication we get. The “cadence” etc... standing more on principle. I didn’t complain at all about AW compensation. . Just the principle of how they go about communication in general. And I never expected game fix compensation to be overnight. I do believe they could up their game a bit. That’s all.
  • Colinwhitworth69Colinwhitworth69 Member Posts: 7,470 ★★★★★
    Why are people so obsessed with compensation packages?
  • JoeverlordJoeverlord Member Posts: 5 ★
    Colinwhitworth69 said:

    Why are people so obsessed with compensation packages?

    As I said. The principle. I don’t actually need it. Free stuff won’t really advance my account. Considering that I’ve already done all the content.

    Let’s say a cities water supply gets messed up from a company dumping waste into it. The response shouldn’t be “we will get you clean water someday. Eventually. But drink dirty water in the mean time.” If they can’t fix the over arching problem right away, then engage with the community to find an interim solution. I don’t think a few energy refills or revives does that.

    And if the solution is don’t play, then that in of itself is a problem. Not for me. But for KABAM.

    As far as actionable items, that’s a no win. Because whatever is suggested will get spammed. But a little engagement with the player base would go towards that middle ground.

    I don’t need the free stuff. They can actually keep
    It. It’s strictly the principle.
  • GinjabredMonstaGinjabredMonsta Member, Guardian Posts: 6,488 Guardian
    edited March 2022
    Joeverlord said:

    Colinwhitworth69 said:

    Why are people so obsessed with compensation packages?

    As I said. The principle. I don’t actually need it. Free stuff won’t really advance my account. Considering that I’ve already done all the content.

    Let’s say a cities water supply gets messed up from a company dumping waste into it. The response shouldn’t be “we will get you clean water someday. Eventually. But drink dirty water in the mean time.” If they can’t fix the over arching problem right away, then engage with the community to find an interim solution. I don’t think a few energy refills or revives does that.

    And if the solution is don’t play, then that in of itself is a problem. Not for me. But for KABAM.

    As far as actionable items, that’s a no win. Because whatever is suggested will get spammed. But a little engagement with the player base would go towards that middle ground.

    I don’t need the free stuff. They can actually keep
    It. It’s strictly the principle.
    That's usually when they tell the community to boil the water while they work on a fix or alternative during the fix. Or they shut it off and people hand out potable water or bottle water in different parts of the community
  • Panchulon21Panchulon21 Member Posts: 2,605 ★★★★★
    Wait there is comp? Oh you mean that stuff that we have to continuously sell because our inventory is low capacity and it goes to waste?
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, if you're looking for more info on progress with the input refactor, you can find our latest update from earlier this week here. We try to make sure that we update players whenever we have substantive new information or updates to share, though we also try to avoid overwhelming players with messages as well.

    Additionally, we usually save discussions regarding compensation until after an issue has been resolved. This is partially because what would be deemed "appropriate" can change as our understanding of an issue develops, or simply as time passes, and it can be difficult to fully measure the impact of an issue until it is fully resolved. Also, in some cases, those who would be most suited to measuring that impact are also the best suited to fix the original problem, and we would not want to slow down the process of finding a fix by diverting their attention to an assessment that would likely need to be repeated after the fix was implemented. Hope that gives some insight into the process!
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