Unfairness

Edwgh_356Edwgh_356 Member Posts: 3
edited April 2022 in Suggestions and Requests
I bought Sting and Strike grandmaster crystal then I spun it and it stopped in a 5 star ice man it was about to open and the ice would come out when I left the game as I knew that it would be saved. Later when I entered the game I got a three star longshot dupe instead. Can u please refund me a five star ice man as I was supposed to get it. I have witnesses of me getting it so please I want a refun of a five star iceman. Thank you
Post edited by Kabam Porthos on

Comments

  • Mother_FlerkenMother_Flerken Member Posts: 523 ★★★
    🤣🤣🤣🤣
  • SearmenisSearmenis Member Posts: 1,716 ★★★★★
    edited April 2022
    So, to get this clear, U got Iceman, and closing the app made him to spill his ice stuff outside the game and somehow ruined your phone s rng? Messaging and outgoing calls still work? Have you checked?
  • BizaaroBizaaro Member Posts: 351 ★★
    Refund champion...from kabam...hahahaha.. nice try man
  • KDoggg2017KDoggg2017 Member Posts: 1,257 ★★★★


    😆 🤣 😂
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    edited April 2022
    Hey @Edwgh_356, the Crystal Spin you see in the game is only for entertainment purposes, it's merely a visual effect. It doesn't always show the Champion you'll receive or reflect the likelihood of obtaining them. The Champion you'll receive from opening a Crystal is determined as soon as you click to Spin or open it, regardless of what the Crystal Spin animation shows.

    In future, you can avoid any Crystal Spin animation confusion by using the “Open Crystal” feature, located at the bottom right of the Crystal Vault screen. This will automatically open up to 10 Crystals that are currently in the Crystal Vault and will not affect the drop rate in any way.

    You can find more information HERE about the Crystal Spin animation.

    If you have any other questions or concerns about this topic, I recommend reaching out to our Support Team. You can contact them by clicking HERE.
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