The game does not start. Writes a problem when connecting to a network

SLOn_1999SLOn_1999 Member Posts: 2
in Bugs and Known Issues
Good afternoon. The game does not start. Writes a problem when connecting to the network. When discussing with the players of the union, it turned out that for the most part it is connected with the network operator. Broblems from MTS Bilaya and Megafon. Is this the way to solve this problem?

Comments

  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey SLOn_1999, I'm sorry to hear you're having trouble accessing the game. To help our Teams out, if you haven't already, can you please provide some more details regarding this issue?

    - Device make and model:
    - Operating System Version:
    - Game version installed:
    - Specific location the issue is occurring:
    - WiFi or Data (if Data only, Carrier as well):
    - Using a VPN (if so, are you able to connect without the VPN):
    - Troubleshooting Steps Taken to attempt to resolve the issue/results:

    Additionally, some troubleshooting steps which may help resolve this issue:

    - Try turning airplane mode on and then off.
    - Close out of the app, reboot device, try logging in again.
    - On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
    - Uninstall the game, then reinstall.

    Our QA Team regularly reviews the Forums as well as bug reports submitted directly to our Support Team. Thanks in advance for providing as much detail as possible, as this will help our Teams to determine the cause as well as a possible resolution!
  • Vlad_uVlad_u Member Posts: 7 ★
    SLOn_1999 wrote: »
    Good afternoon. The game does not start. Writes a problem when connecting to the network. When discussing with the players of the union, it turned out that for the most part it is connected with the network operator. Broblems from MTS Bilaya and Megafon. Is this the way to solve this problem?

    Do you from Russia?

    We have same troubles.
    Is kabam server located in amazon cloud? Because Russian goverment block large amount of ip adresses and tring block telegram messanger which places in Amazon cloud. Can it be relaited?
  • Hulk_2018Hulk_2018 Member Posts: 3
    Hi everyone. I have the same problem with the game. Yesterday the game was working perfectly. I reinstalled the game and it didn't help.I installed the game on another device and it didn't help either. Then I tried to install another game from Kabam - "Transformers: Forged to Fight" and this game doesn't want to work as well.
  • Hulk_2018Hulk_2018 Member Posts: 3
    still can't play the game :'(
  • Kabam PorkchopKabam Porkchop Moderator Posts: 180
    Hi @Hulk_2018, I'm sorry to hear you're having trouble accessing the game. To help our Teams out, if you haven't already, can you please provide some more details regarding this issue?

    - Device make and model:
    - Operating System Version:
    - Game version installed:
    - Specific location the issue is occurring:
    - WiFi or Data (if Data only, Carrier as well):
    - Using a VPN (if so, are you able to connect without the VPN):
    - Troubleshooting Steps Taken to attempt to resolve the issue/results:

    Additionally, some troubleshooting steps which may help resolve this issue:

    - Try turning airplane mode on and then off.
    - Close out of the app, reboot device, try logging in again.
    - On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
    - Uninstall the game, then reinstall.

    Our QA Team regularly reviews the Forums as well as bug reports submitted directly to our Support Team. Thanks in advance for providing as much detail as possible, as this will help our Teams to determine the cause as well as a possible resolution!
  • Hulk_2018Hulk_2018 Member Posts: 3
    Hurray!!! The game is working again!!!! I am so happy!!!!!!! :)
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