Been a few weeks now... still unable to log in. Anyone know what I can do?

SuperheroSaturdaySuperheroSaturday Member Posts: 14
in Bugs and Known Issues
Please help me. I just want to play again.

Comments

  • SuperheroSaturdaySuperheroSaturday Member Posts: 14
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  • SkiTzOSkiTzO Member Posts: 1
    I have the same issue with my iPhone 6s+. Not able to log in
  • Dave2442Dave2442 Member Posts: 109 ★
    Check your wifi. If your wifi is not strong that is the reason.
  • Dazman220Dazman220 Member Posts: 49
    I had this issue once and fuly unistalling the game and reinstalling sorted it out for me
  • SuperheroSaturdaySuperheroSaturday Member Posts: 14
    SkiTzO: I have the same issue with my iPhone 6s+. Not able to log in

    SkiTzO, what are you doing about it? I can't get in touch with Kabam help center.

  • SuperheroSaturdaySuperheroSaturday Member Posts: 14
    I've uninstalled and reinstalled the game twice, all to no avail.

    I can't log in whether I'm connected to wiFi or using my phone service.
  • SolswerdSolswerd Member Posts: 1,869 ★★★★
    What Kabam needs to do is post a sticky that has a link for contacting support when you are unable to get into your game.
  • Bluewings99Bluewings99 Member Posts: 7
    edited June 2017
    That's no WiFi or connection issue. Apparently the patch update has some missing files even after downloading. You need to copy and paste few specific folders(missing files) of mcoc to your device from another user(who's able to login). Clear app data and try a fresh login. There's a YouTube video on the same. Worked for me. Good luck
  • FAL7ENFAL7EN Member Posts: 297
    Quit
  • GroundedWisdomGroundedWisdom Member Posts: 36,489 ★★★★★
    You can try clearing your Cache, then reinstalling. Check to see of you have Permissions enabled for the game.
  • TenebrousTenebrificTenebrousTenebrific Administrator, Moderator Posts: 461
    Please uninstall, then reboot your device, and attempt to reinstall the game. If this does not resolve the issue, please do contact our Support Team, as they are able to review your in-game account and may be able to assist further.

    You can get to our Support Pages on the web at this link: http://kabam.force.com/PKB .
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