? Would Providing Detail on Server Outages increase transparency ?
Trans
Member Posts: 12
As a company, your IT department should already be documenting and creating reports after every server outage. We, as your clients, are simply asking for some more information and transparency behind all these issues.
Look at this example of a public facing Postmortem from another game developer for their clients: https://www.epicgames.com/fortnite/en-US/news/postmortem-of-service-outage-at-3-4m-ccu
It would not be too much of a hassle as your team is already gathering this information and presenting to the managers and respective leaders. We are asking for a little bit more transparency that will go a long way - just look at how much postive feedback other companies get when being honest with their customers.
This can only benefit everyone.
Look at this example of a public facing Postmortem from another game developer for their clients: https://www.epicgames.com/fortnite/en-US/news/postmortem-of-service-outage-at-3-4m-ccu
It would not be too much of a hassle as your team is already gathering this information and presenting to the managers and respective leaders. We are asking for a little bit more transparency that will go a long way - just look at how much postive feedback other companies get when being honest with their customers.
This can only benefit everyone.
? Would Providing Detail on Server Outages increase transparency ? 31 votes
Yes, Providing Postmortem will benefit all
96%
30 votes
No, this is not a good idea and will not be a benefit
3%
1 vote
4
This discussion has been closed.
Comments
hmm not quite sure what you are trying to say here ^_^
More people play fortnite so they have more reason to do this?
Or More people play fortnite because of the way the company strives to be so transparent? (I think you mean this)
But how do we know that it's the Cloud Servers they use that is the issue? I have not seen them provide any reasoning behind the outages.
Kabam Miike always says that there are many different reasons for these outages so I doubt they all stem due to their cloud partners?
It would be nice to know "X is the issue for recent outages and we are doing Y and Z to prevent this in the future". For all we know their "fix" is turning the servers off and back on.
Maybe it's time for them to change Cloud Server provides, or have another option as a fail-safe if the primary servers fail.
Personally I prefer when something of mine is broken and the people responsible for fixing it tell me what happened and more information to prevent this issue again, rather than them saying "Hey it's working again, move along!"
What is there to understand? It ain't rocket science bud. I'm sure they would put it in simpler terms for everyone.
While there are definitely some areas in which we can increase transparency, some areas will always remain a closed door. This is for many reasons, including security and to protect the privacy of our partners. Whenever possible, we have been able to give information on server outages and the cause, and then the memes start about us blaming somebody else (which is fine, but just know that we're not trying to pass the blame here, just being as honest as we can be).