Best Of

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No one is refunded money from all these years. That's how the game has always worked. As for your assertion, those are your words, not theirs.
They have no control over whether people download the game through other methods, but they certainly have the right to enforce it if they detect it through different screening methods.

I never said they didn't have a right, but its unethical to sell a product or service that you know people shouldn't have access to it and then tell them "Oh well you were not allowed to have access to it in the first place"
You are going to tell me they just found out after 10 years that MCoC was unavailable for regular download in China? That the game had to be "sideloaded"? They never saw screenshots of that weird screen that actually asked for a government issue ID? Cause I have and I don't even work for Kabam.
This is not just about the ban, this is about potential 10 years of people buying stuff from Kabam and now being told they have no access to it because even after the suspension they won't have a way to access the game. Unless they find a way to officially give them access.

You're assuming they knew people were installing it illegitimately, overlooked it, and now pulled the rug out from under them. There is zero evidence that Kabam has encouraged this behavior.

You can't be serious to tell me they didn't know for 10 years that China has a ban on google store rofl come on dude.

Did Kabam encourage Chinese players to skirt that?

They could have restricted purchases and access from the whole region. They still took their money.
You can use a VPN to access I will give you that. Now you can't VPN a credit card origin, the geolocation to use it yes, the source of the financial institution you can't.
And lets not forget that while they were developing this "new technology" they opened a webstore. The webstore itself could have restricted access from this regions since they are playing in a illegitimate way.

Hi all,

This is my game background:

1. 10 years Iphone player inside APAC (not lived in Mainland China)
   
2. Always use one Iphone only and update from official Apple App store.
   
3. Have lived/studied/worked/traveled globally throughout my whole life (APAC and North America).
   

I created this post because I see lot of whining (抱怨) in many similar post.

As a result, these are the advice that I provided to other 简体中文 player as well since online people always have lot of regional/cultural misunderstanding well.

if you are NOT from Mainland China, here are the possible use cases that would possibly get you banned:

1) Idevice (e.g. Iphone, Ipad)- your device is jailbroken, you would still get banned even if you download/updated through Official Apple App Store.

2) Android smartphone- you download/install the apk file from 3rd party site (e.g. apkpure.com), you would get banned because the game must come from Google App Store.

If none of the above, submit ticket to Kabam support for review.

However, if you are from Mainland China, then the case would be more complicated:

1) Android-

the Google Play Store is indeed unavailable in China. This is due to censorship restrictions and regulations in place by the Chinese government. As a result, Chinese users typically rely on local alternatives like the Huawei AppGallery, or third-party app stores such as Tencent MyApp or 360 Mobile Assistant

Google Play 商店在中国确实无法使用。这是由于中国政府的审查限制和监管。因此，中国用户通常依赖于本地替代方案，例如华为应用市场，或第三方应用商店，例如腾讯应用宝或 360 手机助手。

Since mainland China does not have google play store access, if you install it from 3rd party site, it would get you banned.

2) Idevice (e.g. iphone)

Yes, "Marvel Contest of Champions" is available on the Apple App Store in China. The game is accessible within the Chinese App Store, and there are active advertisements for it in the region, according to Sensor Tower. Digital Creative also states that the Apple App Store is available in China and is actively used by millions

Then, if you really installed it through official Apple App store, you should submit a ticket to Kabam support for review.

Also, as per my understanding, people in Mainland China must use Game Accelerator (加速器) to play this game due to Chinese firewall. Every foreigner (perhaps even KABAM themselves) on this forum had cultural/regional misunderstanding about the term game accelerator, and they THOUGHT this is the mod app that can make the player has infinite health in the game. THIS IS WRONG. It’s a legal VPN that only works for certain connections of which the vast majority are for online games.

The reason that they named it as Game Accelerator is because if you mentioned the name of VPN online, that app would IMMEDIATELY banned by Chinese government. So, they named it as Game Accelerator.

Finally, I personally traveled to Mainland China for business/personal purpose. Once you got there, you cannot check your gmail, yahoo mail at all. I tried to use some well known VPN (e.g. Express VPN) and that does NOT work either. if you contact their CS support, they would say their usability is not stable inside China due to the firewall restriction and they provide me some refund on monthly fee (don't trust the express VPN ads online saying that they can be used in Mainland). So, the only way that you can get access to gmail, google, yahoo email in china: I ended up looking for VPN service inside telegram and find the legit Game Accelerator service in China (usually you pay for few days of that VPN service).

Just want to clarify the regional misunderstanding to everyone online.

P.S. Don't post your phone serial number online.. nobody want to see that in public.

Going to just close this thread since I got your answer here and we dont need another discussion thread about bans. Here's the advice given in the discord of what to do.

"Help, I've Been Banned!"
Step 1: If you believe you've been erroneously banned, you must contact the Support team.
Step 2: Here is the support team link to do so: https://help.kabamsupport.com/hc/en-us/categories/360003410932-Marvel-Contest-of-Champions
Step 3: If you have never submitted a ticket before, you will need to create a Zen Desk account.
Step 4: Wait for Support to reply. This normally takes anywhere from 2-48 hours, but could take longer due to volume. You will need to provide detailed account information to verify your account ownership.

Additional Notes
1. You can be upset and frustrated. Do not take that out on others here.
2. There is no one on Discord that can help you with this issue. You will have to contact support.
3. Please be kind to the mods who have answered these questions approximately three hundred+ times so far.
4. Understand that using software like Bluestacks, or downloading the game from an APK is a violation of terms of service, and is what was hit with this ban wave. You cannot overturn this if you did not know.
5. Be patient. Ban overturns (on the extremely rare occasion that they happen) take time.

Additional information from Kabam Crashed.

https://forums.playcontestofchampions.com/en/discussion/396681/some-clarification-on-the-recent-ban-wave

1. For people like us who are not banned do we receive any compensation being amongst cheats for such a long time and some being let go with warning? 🤣 or I guess being faithful or fair is taken granted then.

2. If downloading game from any unauthorised source doesn't give any unfair advantage then couldn't a better solution would have been a warning through mail and a deadline for those using - to avoid this chaos

No, and no.

No, its highly unlikely Kabam is going to be rewarding players just for the accomplishment of following the rules.

No, a warning through email would not be better. Kabam has sent email notifications warning players to not use any unauthorized software. That includes emulators, modded clients, or any software not distributed by them. They have sent these out constantly, and yet I keep hearing people say they never saw them. People don't watch the streams, they don't read the forums, and they only pay attention to in-game emails when there's rewards attached.

The problem with unauthorized software or software distributed by unauthorized sources is there's no way to tell if it has been altered in some subtle way. Kabam can't trust the game is doing the right things all of the time, and can't even trust its own anti-cheat systems built into a client anyone could have tampered with.

I've worked in IT security for over thirty years. You can't detect everything. You can't prevent everything. Whether we're talking about games, banks, or NORAD. You have to act on what you do detect, and you have to make sure people can't just keep trying over and over again or eventually they'll get lucky and evade detection.

We keep telling people not to do a whole laundry list of things, and yet they keep doing them. They do them because they don't know any better. Because they do know, but don't care. Because they think they have no choice. Because they think they can get away with it. Regardless, at some point Kabam has to take direct action to not just advise people to stop, but take action to stop them. And apparently that time is now.

This is not about banning cheaters. This is about banning a behavior that enables cheaters. Some of the players banned were probably not cheating. But they were helping to normalize an environment that assists cheating. And that's enough.