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Where is my red guardian?

Niwtter23Niwtter23 Member Posts: 2
in Bugs and Known Issues
So I win a five star red guardian from the $49 package, only for him to not appear in my character list.
Whyyy?

Any advice would be appreciated

Comments

  • Eb0ny-O-M4wEb0ny-O-M4w Member Posts: 14,159 ★★★★★
    Contact support via a ticket.
    This is not discussed here
  • Niwtter23Niwtter23 Member Posts: 2
    I did that already, where can it be discussed? It's a problem that they took my money and haven't delivered on a product/service right? Wouldn't other people want to know, maybe it happened to others?
  • H3t3rH3t3r Member, Guardian Posts: 2,881 Guardian
    Did you pull him from the crystals? If not then buying the bundle doesnt just give you the character automatically
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    The Support Team is best equipped to look into issues look this. You can reach them from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support".
This discussion has been closed.