Refund policy
Decksie
Member Posts: 33 ★
Hi Mods,
I’m referring to the refund policy from the announcement below.
https://forums.playcontestofchampions.com/en/discussion/145848/policy-change-for-refunds#latest
I’ve been double charged for the daily special. I submitted a ticket. They acknowledged it was an issue but haven’t provided any time frame for correction and have simply closed my case.
If I claim a refund from Apple for Kabam’s mistake (theft?), am I going to be subject to these negative credits?
Cheers
I’m referring to the refund policy from the announcement below.
https://forums.playcontestofchampions.com/en/discussion/145848/policy-change-for-refunds#latest
I’ve been double charged for the daily special. I submitted a ticket. They acknowledged it was an issue but haven’t provided any time frame for correction and have simply closed my case.
If I claim a refund from Apple for Kabam’s mistake (theft?), am I going to be subject to these negative credits?
Cheers
Post edited by Kabam Porthos on
0
This discussion has been closed.
Comments
Edit: totally missed the closed case part.I'd try to reply to that email again. Soemtimes they way the reply sounds like they close a case
@Kabam Zibiit any chance you could provide some guidance? Or @Kabam Miike
I'm sorry to hear you were accidentally charged twice for the same purchase and I understand you would like refunded as quickly as possible. Unfortunately, we're unable to assist with account-specific issues like this in the Forums as we don't have access to player accounts. If you still require help with this, I recommend reaching back out to our Support Team.
You can create a new Support ticket by clicking HERE.