"Demanding basic information" is, at its core, entitled behaviour. I'm only responding because this has already been addressed; demanding information isn't a way to get what you want.
In the conversations I've been a part of, I've not heard anything about the awakening gem/sig stone store returning in the near future. I think it's important information for you to hear, because I've seen a few players mention they're hoarding their items waiting for it to happen. Now, on the flip side to this, if it were to return in the distant future, I don't want to hear people saying "JAX TOLD ME TO SPEND AND NOW I CAN'T TRADE IN!" I'm saying that as of now I've not seen any indication that it's on the near horizon.
The statements in this message, as of today, remain true.
The problem I have with what you said is you said “ demanding information isn't a way to get what you want.” but you didn’t tell us a way to get what we want. And what do people want? Communication. We have no idea why you’re ducking and diving questions and sweeping things under the rug (which is a result of no response from the managers).
If they could tell you, they would. If they can't, it is because they have been limited by higher authority. The players like to think the developers and moderators work for them, but in fact they work for the people who sign their paychecks, and when presented with a question from their customer base and a directive from their bosses, the bosses are going to win. And escalating the requests will not change that.
When the players shift from requesting to demanding, they give the impression they are in charge. You even give that impression, intentionally or otherwise, when you say "you didn't tell us a way to get what we want." If there's always a way, then you're in charge. But you're not: none of us is. We can ask, and if we don't get an answer, at some point you have to realize you aren't going to always get what you want.
The moderators are probably not even allowed to tell you this much, because they are not authorized to tell you No quite so directly. I however have no such restrictions.
Basic information is the LEAST we are owed by a company we finance... INFORMATION its such an easy task to acomplish yet the company fails this simple task TIME AND TIME again...
Entitled much?
Oh i am SOOOOO entitled to demand basic information. I am not entitled my friend. Its just you being a slave. As i said earlier you probably will let goverment take everything you have and not even say a word. Its a very very good example. It applies perfectly to what you said i am in front of kabam for asking a basic question.
This is the sort of thing a child would say. In the real world, which this game and the company who operates it exists within, these "requests for basic information" are treated in much the same way as they are here. Which is to say, sometimes you get what you want, often you don't. This is not an example of totalitarianism. This is just reality. I am, to the best of my knowledge, not a part of a totalitarian regime, but as a business operator there are lots of requests for basic information I will not honor, and if they are repeated often enough there are many I would simply ignore.
Not that long ago we were just about to close a months-long process of signing a reseller agreement with Western Digital's storage group, literally two days before Western Digital publicly announced plans to get rid of their storage group. And the CEO didn't even ask for my permission. I was a bit peeved, but apparently not even half as much as some people are triggered by a mobile game offer announcement or lack thereof.
I cannot imagine what sort of insulated and truncated set of life experiences one would have to have to see these things as comparable in even a small way to a Kafka-esque nightmare. I know I had long passed that horizon by the time I was fifteen.
It's the "get your manager" mentality that's exists in retail and that goes along with "I'm a paying customer" entitlement that people have that let's them think they're owed something because they either bought something or used a service and that entitles them to whatever they want.
When I worked the customer service counter at the retail store I work for, I denied a return for a Blue Ray DVD player that stopped working. Well that machine was almost a year old but still had the manufacturers warranty tied to it. I let them know they had to take it up with Samsung.
Well they weren't happy with that because they bought it from us. And after I refused again, I was told by the customer they were going to contact Warren Buffett and let him know what poor customer service we gave since we're owned by Berkshire Hathaway.
Luckily, we're not a store that entertains returns in that sense or outside our normal returns policy other that extreme circumstances but places like Walmart or Kohls breed this mentality because of their business model. So everyone expects every other place to be the same.
"Demanding basic information" is, at its core, entitled behaviour. I'm only responding because this has already been addressed; demanding information isn't a way to get what you want.
In the conversations I've been a part of, I've not heard anything about the awakening gem/sig stone store returning in the near future. I think it's important information for you to hear, because I've seen a few players mention they're hoarding their items waiting for it to happen. Now, on the flip side to this, if it were to return in the distant future, I don't want to hear people saying "JAX TOLD ME TO SPEND AND NOW I CAN'T TRADE IN!" I'm saying that as of now I've not seen any indication that it's on the near horizon.
The statements in this message, as of today, remain true.
The problem I have with what you said is you said “ demanding information isn't a way to get what you want.” but you didn’t tell us a way to get what we want. And what do people want? Communication. We have no idea why you’re ducking and diving questions and sweeping things under the rug (which is a result of no response from the managers).
That's a valid statement. To clarify, I don't believe Jax is making an effort to discourage people from asking questions and inquiring. That's not what I'm getting from that statement. The reality is, which has been stated for some years, that not all questions can be answered. The difference is in asking for clarification and explanation, and not accepting the absence. We don't have the entitlement to have every and any question answered. Which isn't a snub. Some Moderators aren't privy to some details. #$&% rolls downhill. It's not the asking that's the issue. It's the demanding. When people start making assumptions, working themselves into a fury, filling in blanks that need not be filled in, generating conspiracies, becoming indignant, and holding the company responsible for their own assertions, and expecting a response out of some inherent right, that's when it becomes demanding. There is no question that there are times where things are miscommunicated. As much as people label me a Kabam Apologist, I don't feel any company is perfect, and it's always an ongoing process of improvement. However, and I've heard others touch on this, when the process of communication is bastardized by our own unrealistic expectations, it becomes less a matter of the ball in their court and more a matter of us breaking our own racket.
"Demanding basic information" is, at its core, entitled behaviour. I'm only responding because this has already been addressed; demanding information isn't a way to get what you want.
In the conversations I've been a part of, I've not heard anything about the awakening gem/sig stone store returning in the near future. I think it's important information for you to hear, because I've seen a few players mention they're hoarding their items waiting for it to happen. Now, on the flip side to this, if it were to return in the distant future, I don't want to hear people saying "JAX TOLD ME TO SPEND AND NOW I CAN'T TRADE IN!" I'm saying that as of now I've not seen any indication that it's on the near horizon.
The statements in this message, as of today, remain true.
You either die a hero or live long enough to see yourself become the villain...
Comments
When the players shift from requesting to demanding, they give the impression they are in charge. You even give that impression, intentionally or otherwise, when you say "you didn't tell us a way to get what we want." If there's always a way, then you're in charge. But you're not: none of us is. We can ask, and if we don't get an answer, at some point you have to realize you aren't going to always get what you want.
The moderators are probably not even allowed to tell you this much, because they are not authorized to tell you No quite so directly. I however have no such restrictions.
When I worked the customer service counter at the retail store I work for, I denied a return for a Blue Ray DVD player that stopped working. Well that machine was almost a year old but still had the manufacturers warranty tied to it. I let them know they had to take it up with Samsung.
Well they weren't happy with that because they bought it from us. And after I refused again, I was told by the customer they were going to contact Warren Buffett and let him know what poor customer service we gave since we're owned by Berkshire Hathaway.
Luckily, we're not a store that entertains returns in that sense or outside our normal returns policy other that extreme circumstances but places like Walmart or Kohls breed this mentality because of their business model. So everyone expects every other place to be the same.
The difference is in asking for clarification and explanation, and not accepting the absence. We don't have the entitlement to have every and any question answered. Which isn't a snub. Some Moderators aren't privy to some details. #$&% rolls downhill.
It's not the asking that's the issue. It's the demanding. When people start making assumptions, working themselves into a fury, filling in blanks that need not be filled in, generating conspiracies, becoming indignant, and holding the company responsible for their own assertions, and expecting a response out of some inherent right, that's when it becomes demanding.
There is no question that there are times where things are miscommunicated. As much as people label me a Kabam Apologist, I don't feel any company is perfect, and it's always an ongoing process of improvement. However, and I've heard others touch on this, when the process of communication is bastardized by our own unrealistic expectations, it becomes less a matter of the ball in their court and more a matter of us breaking our own racket.