**KNOWN AW ISSUE**
Please be aware, there is a known issue with Saga badging when observing the AW map.
The team have found the source of the issue and will be updating with our next build.
We apologize for the inconvenience.
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Unable to claim compensation rewards [merged, with info]

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    LpooLpoo Posts: 2,215 ★★★★★
    Kabam Jax said:

    Timeline Update:
    As the team delves deeper into what caused this issue and how to resolve it, we'll know more specifics. But, as of now the team is expecting to have this corrected by the end of the week.
    Sorry for the delay, thank you for your patience.

    Sorry Jax, I’m sure relaying these frustrating messages is getting old. Thanks for the update
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    DrZolaDrZola Posts: 8,764 ★★★★★
    HeraldofNone said:

    LJF said:

    Kabam Jax said:

    Here with an update!

    The team has found the source of the issue: the game is trying to claim an item that doesn't exist and therefore none of the items are being claimed.

    They have a resolution in place. Your current comp message will disappear.
    Do. not. panic. They will be resent again soon.

    I'll provide another update when we have a timeline!



    This is a great level of communication about this issue. Thanks for giving us the play-by-play.
    If only the game devs were on a swivel as much as Jax, the game would run far smoother month to month!
    Agree on this one. Jax, I hope you are getting hazard pay.

    Dr. Zola
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    Drake2078Drake2078 Posts: 903 ★★★
    edited March 2023
    The compensation for a bug has a bug. Lol
    Roll out over time is rather vague. Anyway of narrowing it down?

    And now it's in the Bugs and known issues....where threads are sent to receive a quick death, because 90% of the members of this forum rarely go.
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    FrydayFryday Posts: 813 ★★★★
    Kabam Jax said:

    Second, BETTER update:
    The team is able to start the comp message rollout: NOW.

    You should start seeing them populate in your accounts soon!

    Except those of you who acted out in this thread; I've asked them to make sure you get yours last. (this is a joke, but also... c'mon.)

    Hi @Kabam Jax

    Sorry to bother you again, I have received the 2nd in-game message with the updated crystals changes, but unfortunately still not able to claim.

    Could you report this back to the team to look again please.


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    MidnightfoxMidnightfox Posts: 1,161 ★★★
    So it went out again and…..same issue.
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    TheLightBringerTheLightBringer Posts: 453 ★★★★
    I've got the right one with the t4c crystals but it's not claimable
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    Mknight123Mknight123 Posts: 276 ★★★
    edited March 2023
    Kabam Jax said:

    Second, BETTER update:
    The team is able to start the comp message rollout: NOW.

    You should start seeing them populate in your accounts soon!

    Except those of you who acted out in this thread; I've asked them to make sure you get yours last. (this is a joke, but also... c'mon.)

    What can I say jax? I'm an impatient lad😂

    P.s WHERE'S MY COMPENSATION I HAVENT RECEIVED IT YET ARHHHHHH
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    acteyleneacteylene Posts: 17 ★
    I got the second message, but that is also unclaimable. Tried from my stash as well as the message - the compensation from the original message is also still showing up in my stash, but neither is claimable.
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    NikoBravoNikoBravo Posts: 447 ★★★
    Whammied again!!!
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    DeadmansiceDeadmansice Posts: 21 ★
    I can't even, whats going on with this
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    Kabam JaxKabam Jax Posts: 1,718
    Please note that initial rewards will not be removed immediately, you will still be unable to claim them.

    That being said... before I take this back to the team, has anyone been successful in claiming these items?
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    SlrgSlrg Posts: 21 ★
    Kabam Jax said:

    Thank you for bringing it to our attention.

    Looking into this now.

    Edit: Does an app reset solve anything?

    Nope
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    ΛЛҚŁƐΛЛҚŁƐ Posts: 2
    I appreciate the correspondence @kabamjax but issue still persists. Cannot collect from mail either…. It really feels like every time something is changed the game gets worse. 🤞the team can somehow fix the issues that keep arising.
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    JustDre2008JustDre2008 Posts: 10 ★
    Kabam Jax said:

    Please note that initial rewards will not be removed immediately, you will still be unable to claim them.

    That being said... before I take this back to the team, has anyone been successful in claiming these items?

    No. I have received the corrected compensation and that’s bugged also
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    FrydayFryday Posts: 813 ★★★★
    Kabam Jax said:

    Please note that initial rewards will not be removed immediately, you will still be unable to claim them.

    That being said... before I take this back to the team, has anyone been successful in claiming these items?

    Hi @Kabam Jax

    Unable to claim from the in-game message or through the Stash.

    Have tried restarting the app and logged in with another device. None of the "quick" workaround worked.
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    Juvi_JrJuvi_Jr Posts: 9 ★
    So the compensation for the bug, is bugged. And I can't claim it too.

    I see a solution is in the works for the past 4-5 hours.

    One thing different than the screenshots above me, in my inbox I see the compensation level I am in, but under rewards, I see 2 rewards. My level and the lover tier (which has the bugged t4c in it)

    I cant claim either.

    Any ETA on this fix?
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    Drake2078Drake2078 Posts: 903 ★★★
    Wish I could claim both
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    mixalisplaymixalisplay Posts: 50 ★
    No claim rewards
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    Juvi_JrJuvi_Jr Posts: 9 ★
    Drake2078 said:

    Wish I could claim both

    I have the same issue happening and I cant claim either one.
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    RickRollerRickRoller Posts: 30 ★
    I thought I was going crazy when I couldn’t claim the compensation but I’m glad Kabam is on it!
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    Rafael_EgendRafael_Egend Posts: 42 ★
    Get in line, still have gauntlet missing keys to receive. Where is my keys Kabam?
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    Rugbyman371Rugbyman371 Posts: 56 ★
    I played through it and never saw the message in my inbox. Logged in quite a few times since the first set came out and nothing
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    Juvi_JrJuvi_Jr Posts: 9 ★
    Kabam Jax said:

    Okay! We are reverting back to the initial plan B... or was it plan C...

    We are aiming to have it sorted by the end of the week.

    Apologies again, I know this got messy.

    Aaand Im missing the dual crystal again... :(

    Not to be moody but going through this messy bug situation on a bug compensation is really not helping the good name of Kabam, eh?
    I quit this game 3 times due to the level of bugs I experienced, every single leave much longer than the last one. I hope retention actually means something for the management eventually.
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