Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.
I will have more information for you as soon as I can get it.
How will you know how much we had before it disappeared?
Dr. Zola
The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.
I will have more information for you as soon as I can get it.
How will you know how much we had before it disappeared?
Dr. Zola
The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
Since resources could be expiring while Kabam fixes yet another bug, what are your plans on providing players the items back?
Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.
I will have more information for you as soon as I can get it.
How will you know how much we had before it disappeared?
Dr. Zola
The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.
I will have more information for you as soon as I can get it.
How will you know how much we had before it disappeared?
Dr. Zola
The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
Since resources could be expiring while Kabam fixes yet another bug, what are your plans on providing players the items back?
Same problem here. I saved a lot of iso and now is completely empty! So sad for this situation.
Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.
I will have more information for you as soon as I can get it.
How will you know how much we had before it disappeared?
Dr. Zola
The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.
I will have more information for you as soon as I can get it.
How will you know how much we had before it disappeared?
Dr. Zola
The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
Since resources could be expiring while Kabam fixes yet another bug, what are your plans on providing players the items back?
Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.
I will have more information for you as soon as I can get it.
How will you know how much we had before it disappeared?
Dr. Zola
The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
Hey all, sorry for the late reply. I've been following along with the team, and we are aware of this issue and are working to fix it ASAP.
I will have more information for you as soon as I can get it.
How will you know how much we had before it disappeared?
Dr. Zola
The items don't physically exist in your account, stash, or device. All of that data still exists on the server, which is where it always is. The issue is that there is a problem accessing that information right now.
Since resources could be expiring while Kabam fixes yet another bug, what are your plans on providing players the items back?
5k iso Revives potions alfa t1 Everything gone ... KABAM FIX THIS
So you can just do a quest that would put an item in storage and it gives you everything back stop crying
If you restart it disappears again.
But you get it all back to do as you need right now if you are not using it right now what is your issue to look at it stop crying on the forums they already know about it.
I have an update for you all. We have a fix that should fix this issue. We’re currently testing it, and if there are no issues, we should be able to get this fix out tomorrow morning (Pacific time).
I know that this has affected some summoners more negatively than others, and I will be raising that with the team in the morning.
I know that this has affected some summoners more negatively than others, and I will be raising that with the team in the morning.
I recommend you work on an update to automatically claim Rewards when they "expire," as well as auto-sell resources when they "expire." This is what Marvel Puzzle Quest does. When a user has covers they have not claimed, if they expire before the next time they log in, then the game automatically sells them, and puts up a message they next time they log in that they have been sold. This way, the user doesn't have to "remember" to sell the items they're not going to use.
Similarly, when it comes to the Rewards tab, you can make the game auto-claim the rewards when they reach expiration. That would definitely help in this situation, where users are unable to claim rewards that are about to expire. And it would help any time when a user forgets to claim something, or just would prefer to wait as long as possible to claim it. It would save us the trouble of having to remember to claim items, and always have to keep an eye on the expiration timer.
What is going to happen to the timers on items in the stash and unless people are paranoid enough to keep screenshots how can I trust that I get everything back correctly when there is 2000+ items in my stash?
Comments
I have an update for you all. We have a fix that should fix this issue. We’re currently testing it, and if there are no issues, we should be able to get this fix out tomorrow morning (Pacific time).
I know that this has affected some summoners more negatively than others, and I will be raising that with the team in the morning.
Cause they're not showing up now either.
Similarly, when it comes to the Rewards tab, you can make the game auto-claim the rewards when they reach expiration. That would definitely help in this situation, where users are unable to claim rewards that are about to expire. And it would help any time when a user forgets to claim something, or just would prefer to wait as long as possible to claim it. It would save us the trouble of having to remember to claim items, and always have to keep an eye on the expiration timer.
but It's all the Illuminati's fault
This really sucks.
Due to the advice given earlier by someone, I opened a GM crystal to put more iso in stash, whole stash reappeared and I screenshotted the lot.