**UPDATE - iPAD STUCK FLICKERING SCREEN**
The 47.0.1 hotfix to address the issue of freezing & flashing lights on loading screens when trying to enter a fight, along with other smaller issues, is now ready to be downloaded through the App Store on IOS.
More information here.

[iOS] 20.0 Lag, Crashing and Performance Investigation

245

Comments

  • Drummer16Drummer16 Member Posts: 324 ★★
    edited September 2018
    ngame name:Drummer16
    device model : Iphone 6+
    os : 8.4.2
    cellular or wifi : both
    game version: 20.0.1
    have found the lags in all area of the game...during the night the lag is less and during the day and when 20.0 first came out it happened every fight. literally 0-1 frames per second during fights, on maps, etc.

    I am still getting a ton of stuttering especially at the start of the fights and on maps and on crystal/champ screens. Crystals are unbearable to open. The game will eventually crash on load of fight after enough fights. Load times increase the longer the game is open. The fights weren't having FPS issues until the buff information was added to the pause screen in 19.0, but was still experiencing lag in all the other areas. Large story mode maps lag really bad when first loading every time (act 5.3).

    Kabam, have you guys ever thought this may be due to server-side issues like the location of the player? I am in southern california where I am sure a lot of players play in this region compared to others, and it seems to get better at 1am-6am. Maybe it's a server-side performance issue whre the client is waiting on data causing the FPS to drop.
  • Peter_MCOCPeter_MCOC Member Posts: 2
    Name - iShgayhaijakjaj
    Device - iPhone 6
    Cellular or WiFi - WiFi, I use Cellular when on the road but I used WiFi this time
    Game Version - 20.0.1
    Problem - Crystals
    I just opened a 5 Star Shard Crystal today. It landed on A Captain America IW. It opened and I got the Captain America IW. When I went to upgrade it, It appeared as a Doctor Oc. I was really mad. My eyes weren’t lying! It landed on the Captain America IW! Could you please help me and give me my Captain America IW because I think a stupid bug is COMPLETELY unfair if it landed on a Captain America IW. Please help as soon as possible! My email : yo.yoshi330@gmail.com
    Please help me! This the first time this happened to me.
  • DjedwDjedw Member Posts: 3
    Device IPhone 7 & IPad
    Operating System IOS 11.4.1
    Cellular & WiFi
    Version 20.0.1

    I posted before and problem is in every mode. Device over heats and then closes or the lagging is so bad you have to stop.
    I have know began to switch between phone and iPad to let the other device cool down but now can’t play on the iPhone at all as the screen goes black.
    The game is still on as the screen turns black. I start to move the phone around and I works again but turns black again. The game is broken and most likely doing damage to the devices. This needs to get sorted ASAP
  • DjedwDjedw Member Posts: 3
    Lagging worsening and game now crashes after about 10 minuets on iPad.
    Still can’t play on iPhone
  • Georgia2107Georgia2107 Member Posts: 1
    I’ve updated my iPhone software (iPhone X - iOS 11.4.1) I close all background apps. I also restart the game but nothing seems to be working. I can’t do fights unless they are on auto. It takes longer than usual for it to recognise touch or to load anything on the game. Slow switching between menus and going along paths in quests, aws and aqs. Any advice? Any possible fixes?
  • In-Game Name: Hünkar1453
    Device and Model: redmi 2
    Device Operating System: 7.1.2 android
    Cellular or WiFi: Wifi
    Game Version Installed: 20.0.0
    Game Mode: Story Quests, Event Quests, Danger modes, opening crystals and just everywhere in general
    Description of the Issue: lagging, choppiness, in game freezing making it impossible to have fair fights.
    All problem there I have, begin with new update,with 20.0.0. Before I don't have problem just was becoming my phone hot

    It clearly states that this thread is for iOS devices only.
  • SRArch_SAI21SRArch_SAI21 Member Posts: 96
    So how long we need this investigation going on is there a permanent fix coming we are moving versions after one and season after season my phone has been severely impacted no matter which iOS or versiongsr9un4sfbf8.png
    d1fooyxa6v39.png
  • KelvinKageKelvinKage Member Posts: 372 ★★★
    KelvinKage
    IPhone 6s
    iOS 11.4.1
    WiFi and cell
    MCoc 20.0

    I haven’t been able to do anything in the game now for about two days as it has been unresponsive and ridiculously slow. As of last night it will not even start up fully before crashing. I was really looking forward to the rest of this months login rewards particularly Cap IW but I’m afraid I won’t be able to login today because of the crashing.
  • Mostafa868Mostafa868 Member Posts: 2
    Game Name: Mafia868
    Device and Model: iPad air2
    Device Operating System: 11.4
    Cellular or WiFi: Wifi (have not tested cellular)
    Game Version Installed: 20.0.0
    Game Mode: specially alliance war, Story Quests, Event Quests, Danger modes, opening crystals and just everywhere in general
    Description of the Issue: lagging, slowing , in game freezing making it impossible to have fair fights.
  • Jaxman2000Jaxman2000 Member Posts: 5
    edited September 2018
    In-Game Name: Jaxman728
    Device and Model: iPhone 7s plus
    Device Operating System: IOS 11.4.1
    Cellular or WiFi: Both was on wifi
    Game Version Installed: 20.0.1
    Game Mode: AW- on 9-16,
    I was fighting as the backup trying to get us to 100%. The game was loading slowly but I was able to get into the fight. Once I finally got in the fight it crashed on me. This happened x3 more times as I kept tring to progress. I ended up using 15 items. After doing the math; I used the equivalant of $50 worth of units for all 15 items. We also lost he war by 1500 points. I cant say for sure but it is very likely that the results would of been in our favor had this not of happened. Probably the most frustrated have been to date with this game. Customer support was great as they sent me back a script saying basically “your fault” I replied back and literally received the exact same line of nonsense for a second time. My 3rd reply has not been responded to and its been about 28 Hours now.
  • TylerTyler Member Posts: 40
    Im experiencing bad lagging now since 20.0 update and im extremely not happy at all with this game. The lag got so bad on September 7th at night i just plain quit. Every fight was moving in slow motion so bad u could not fight in event quest. I have been playing since beginning and if this keeps up im finished with this game period. I use both iPhone x and andriod phones but lately game loading for a andriod phone is so bad it is just to hard and slow to play with it and now iphone lag is just to bad to keep playing to not happy and pretty much fixing to quit over it
  • LoganLogan Member Posts: 143 ★★
    Was fighting a Spidy mini in war and I would hit him then lose complete control of my champion couldn't block or evade until I got hit and you dont last long against a rank 4 spidy in war is this issue happening with anyone else or could it be my device?
  • JOHNOSA1995JOHNOSA1995 Member Posts: 536 ★★
    edited September 2018
    Hi why you guys keep increasing quality for old device???? I can’t play game on my ipad mini 2 and now game is slow motion.pls decrease game quality so we can play game.thx
    @Kabam Miike @Kabam Wolf
  • PFunkPFunk Member Posts: 111
    So within the last week my iphone 7+ on the most current iOS seems to be getting hotter than ever before when playing mcoc, and the loss of control in fights and just basic navigation seems to be more rampant than ever. I finally was able to capture this on video. It seems like because the device is getting so hot the screen is picking up on inputs from the hot spots even when you dont touch the device. This is causing champs to start acting like you cant control them in fights( i.e. you try to dash in for an attack and your champ dashes back or just sits there holding block). before you could pause the fight and resume and that would fix the issue but now it does nothing. This overheating issue is also causing random inputs to take you throughout all different aspects of the game, and when you get to a champ list it just selects a random champ, closes, then reopens in a loop. Before it got to this loop it was randomly opening different modes in the game before it landed into arena. This needs to be fixed ASAP! I’ve got video of this occurring but this old site won’t allow any form of video to be uploaded. I’d be glad to send the video if an admin wants to message me!
  • Bpn88855Bpn88855 Member Posts: 464 ★★
    lagging begins today after updating on ios 12, using iphone x. need to pause game at each fight start for 15 seconds, it helps
  • CarlSpackler_Jr1CarlSpackler_Jr1 Member Posts: 42
    Game Name: CarlSpacklerJr
    Device and Model: Motorola Droid Turbo 2
    Device Operating System: Android 7.0
    Cellular or WiFi: Both (Verizon, Spectrum)
    Game Version Installed: 20.0.0
    Game Mode: Alliance war/quest, Story Quests, Event Quests, Arena... Basically every aspect of the game.
    Description of the Issue: lagging, slowing , in game freezing. Making it impossible to play more difficult content.
  • SchapenkopSchapenkop Member Posts: 89
    In-Game Name: Schapenkop
    Device and Model: iPhone 8 plus and iPad
    Device Operating System: iOS 11.4.1
    Cellular or WiFi: Both.
    Game Version Installed: 20.0.0
    Game Mode: Event Quest (so far).
    Description of the Issue: End of the fight, game hangs. Not a freeze, but just a still --> Opponent is down and my character just stands there in his finishing position as if he's is doing some kind of hide and seek game (not moving). Have to close the app and restart to get it going again. I've won the fight, so haven't lost any champs or anything. But it's pretty annoying to do that every now and then.
  • StainsStains Member Posts: 26
    Just to add to the growing list:
    Crouching Taiga
    iPhone 8, on latest 11.4.1 firmware
    Mcoc latest version 20.0
    Both WiFi and regular cellular connection

    Lagging in arena and quest fights, especially at the very beginning of the fight. Same phone never had any overheating or issues with previous versions, as soon as I started the new update this month, lagging occurred and seems to be getting worse.
    Son’s account on iPhone 6s same issue, even worse. Love to see a patch/ update.
    Thanks
  • FoldinBoxesFoldinBoxes Member Posts: 34
    edited September 2018
    In-Game Name: FoldinBoxes
    Device and Model: iPad Mini 2
    Device Operating System: 11.4.1
    Cellular or WiFi: I mainly play on WIFI but this happens on
    Game Version Installed: 20.0
    Game Mode: In which game mode did the error occur? I see it most often in Arena, but it happens everywhere.

    Description of the Issue:

    The lag occurs in two different areas. First, when clicking to begin a fight, I often get the spinning wheel of death. This used to happen occasionally but has increased in frequency a lot since 20.0.

    Second, once a fight has gone to Loading... and until the fight begins. There is noticeable lag from when Loading begins until roughly when both opponents first make contact.

    One interesting thing that might be relevant: In my current session of the game, I am currently experiencing another fairly common issue with in-game labels being displayed with the XML names (e.g MS_UI_PARRY instead of just showing Parry). For the duration of this session, while these XML labels are being displayed, I am experiencing no lag in matchmaking or in loading fights. The game is running as smooth as it ever has at this moment. The two issues may or may not be related.
  • KylienteKyliente Member Posts: 26
    Just keeps getting worse... choppy fight, crystal openings, etc

    In-Game Name: Kyliente
    Device and Model: iPhone 8
    Device Operating System: 12.0
    Cellular or WiFi: Both
    Game Version Installed: 20.0.1
  • Kermit0124Kermit0124 Member Posts: 2
    Name: kermti0124
    Device: iPad Air 2
    Operating system: iOS 11.4.1
    Cell or WiFi: both
    Game version 20.0
    Game mode: all
    Issue: frame skipping resulting in taking hits I shouldn’t , long load times, crashing after hitting fight button resulting in losing half life of champs multiple multiple times in aq and aw, losing connection to game network resulting in losing half life multiple times in aq and aw, game freezing for short periods of time
    These issues are getting really old for a long time player that spends some money on the game, not at all happy about having to buy or spend alliance items because the game crashes
  • SuelSuel Member Posts: 279
    edited September 2018
    I play on iphone 6 for 4 years and never had problems

    This mayhem started with the overheating, which i had to reboot my phone to get out of the game.

    Even tough that got fixed, game menus like champions and crystal tabs are unbelievable laggy

    After 20.0 things got way worse, i cant play 3 fights in a row withhout the game crashing. I already lost 50% HP in AQ 4 times cause of ur servers, will i get itens refunded for that? Not to mention the crazy amount of freezing during the fights or absurd long loading screens
  • BigraguBigragu Member Posts: 1
    Newer iPad
    Bigragu
    iOS 11.3
    Happens in WiFi or cellular
    Version 20

    Happens in all game modes.
    Champs will just stop and walk towards opponent. Blocking doesn’t work often. Attacks just stop. Gets incredibly frustrating during aq/aw. Also, works wonders in trying to grind arenas when these problems occur, which have been going on for way too long pop up.

    How can this not be addressed yet?
  • w00dy14w00dy14 Member Posts: 17
    Name: Williamwoodwar
    Device: iPad Mini 2
    Operating system: iOS 11.4.1
    Cellular or WiFi: WiFi
    Game Version: 20.0
    Game Mode: all
    Issue: I have only been playing this game since Feb. of this year. Sadly I have been playing everyday since then :).
    Anyhow I had been getting pretty good at fighting, making sure my timing was down, and blocking or backpedaling at the right time. Lately I have been sucking bad in everything. At first I thought it was just me being overtired and such, but I have come to realize that it is the blocking. Especially in the first charge, where I would normally block on time and cause a stun on the opponent has now been replaced with getting the smackdown layed on me. It costs me dearly in AQ and AW for sure. I now am always fighting by the skin of my teeth at the end, and it costs me quite a bit of pots to stay active. I mean I even get hit by opponents that are way under me that I would KO in 3 hits! Its very depressing to say the least. I guess on the brightside, I realize it isn't me now, but come on guys. Its only started happening to me in the last couple of versions of your game, so something must of been tweaked wrong. Anyways, hoping you fix it sometime or other because otherwise I will have to try and learn to fight with no blocking whatsoever.
  • LoganLogan Member Posts: 143 ★★
    iPad
    New model updated iOS
    Losing control of champs in war can’t even block
    What else do I need to provide lol the game isn’t working right
  • w00dy14w00dy14 Member Posts: 17
    Oh a new one to add to my above complaint. Finishing moves where I have to hit to stop the moving bar, like CABLES hardly ever works. Basically just runs to the end even though I hit to stop it on time. Pretty useless.
  • World EaterWorld Eater Member Posts: 3,714 ★★★★★
    edited September 2018
    Why do we need to repeat giving this information to Kabam every single update?

    I made a thread about game lag 1 year ago, posted vids various from October 2017-December 2017 and gave all my info. Game lag has been an issue with this game for as long as I can remember.

    I have a brand new Ipad6 with IOS 12.0 and MCOC up to date. I get lag everywhere.
  • w00dy14w00dy14 Member Posts: 17
    I was all good until a couple of versions ago, then i magically couldn't block anymore, well I should say most of the time.
  • CaptTrickCaptTrick Member Posts: 9
    Game has gotten extremely choppy after 20.0.2 update.
    Navigation, loading, and game animations choppy.
    Characters freeze mid-punch and/or while moving and forget about trying to block, parry, or evade.

    Was playing fine right before running update. Even reboot entire device but problem still persisted.

    iPad mini 4
    IOS 11.1.2
    WiFi
  • Vale84Vale84 Member Posts: 308 ★★★
    Middle of the war mini fight and game literally freezes on special attack. chars and background remain still like a screenshot, but 10 seconds later you find out the engine kept the fight going, with the consequence your char is, at best, walled and almost dead, and at worst, dead already.

    This has been occuring rarely during 19.0 and now with 20 i have it happening AT LEAST 4 to 6 times a day between arena aq and war.

    This "little" problem unmentioned has costed me a death in a very high tiered war, and the equivalent of 600+ units in heals.

    It's come to the point that the engine can't even process fights and animations, while older devices still heat up, and at best you can wish for just some lag instead of the freeze.

    Is this a new node called "blackout - fun and interactive" ?

    shameful. @Kabam Miike

    Iphone 7+ - IOS 12
    Iphone 8 - IOS 11
    Ipad Pro 2018 - IOS 11
This discussion has been closed.