**UPDATE - iPAD STUCK FLICKERING SCREEN**
The 47.0.1 hotfix to address the issue of freezing & flashing lights on loading screens when trying to enter a fight, along with other smaller issues, is now ready to be downloaded through the App Store on IOS.
More information here.

[iOS] 20.0 Lag, Crashing and Performance Investigation

135

Comments

  • Carnage313Carnage313 Member Posts: 359 ★★★
    I agree. I along with my alliance are sick of these problems being ignored. In the middle of a season of alliance wars and we’re expe to compete with champs who just stand there and take hits. Stand there when trying to evade and and stopping and standing still mid combo.
  • Kermit528Kermit528 Member Posts: 14
    Game Name: Kermit528
    Device and Model: iPhone X
    Device Operating System: iOS 12.0
    Cellular or WiFi: Both
    Game Version Installed: 20.0.2
    Game Mode: Alliance war/quest, Story Quests, Event Quests, Arena and any screen for buying or opening crystals. The screen lags horribly - it takes 20 seconds just to open a single crystals because it so choppy and lags so much, it's ridiculous. The worst problem is that the lag always impacts the first 5 seconds of a fight and I can't do anything, wasting ton of potions because the lag won't let me move my champ at all. This occurs every fight without fail and is absurd. Thanks for not fixing this after 2 updates to version 20!
  • cj_007cj_007 Member Posts: 14
    Unfortunately, iOS12 didn't help at all...
    So, is there any new information from Kabam about lag & overheating issues?
  • DoctorJDoctorJ Member Posts: 842 ★★★
    edited September 2018
    Version 20.0
    iOS most recent version
    Iphone 7

    I am getting seriously sick of this. Since 20.0 the controls have become incredibly unreliable.

    Half the time my dash backs simply dont register, regardless of game mode. In aw, I just died to a single hit from an undupe Domino because my evade didnt respond. Its not my timing. Blocks dont seem to register often either or opponents break through it. Another issue I have is when I do a swipe back it activates a special attk instead. Many in my alliance are reporting the same issues. Its hard for me to video because I dont have a second device to do it on. This happens in ALL game modes and regardless who opponent is so it is not a matter of enemy abilities or masterys/nodes.

    Ive cleaned my phone screen multiple times, cleared cache, done power cycles, you name it. No change , controls just dont respond half the time. Its making the game virtually unplayable for me. This is on both wifi and lte network.

    Is there anything that can be done to fix this?
  • WhathappenedWhathappened Member Posts: 747 ★★★
    ING Munkess
    iPad mini 4
    Version 12.0 fully updated
    Game is the latest version
    Both Cell and wifi
    All game modes

    The device still gets hot, it's better than 2 months ago but still problematic, with that lag shows up and the game slows down between screens and can completely freeze. Let's be honest, you've never entirely fixed the problems from previous updates. My device is pretty clean since I bought it primarily for MCOC and haven't loaded it down with much so there's plenty of memory. I have noticed, maybe this will help others, if you play plugged in and lag starts to show up quickly unplug and most of the time the lag will disappear for a while. It will actually stop lagging immediately. Part of the problem playing unplugged is the game drains the battery faster than it should, 45 minutes and half of the battery will be gone.
  • NachtgesichtNachtgesicht Member Posts: 5
    Ign: nachtgesicht
    Device: iPhone 7
    iOS : 12.0

    Since I made iOS-update yesterday, my phone don’t heating up very much.
    a bit less lags. So iOS Update helps a bit
  • Dartz_MagicianDartz_Magician Member Posts: 51
    In-Game Name: Dartz Magician
    Device and Model: iPhone 7
    Device Operating System: iOS 12.0
    Cellular or WiFi: Both
    Game Version Installed: 20.0.2
    Game Mode: Story quest, Event quest, Crystal vault, Arena, and Alliance quest. Haven’t tried on Alliance war yet...
    Description of the Issue: Lagging, Overheating, Choppiness, and Crashed if i played for around 30minutes. It will freeze my screen for 5s-10s before i can drag in my champ in arena screen. And the way i moved in EQ and SQ are too laggy and it’s inconvenient to play the game. And of course, it is laggy inside the fight too.
  • MELISSOURGOSMELISSOURGOS Member Posts: 1
    In-Game Name: MELISSOURGOS
    Device and Model: iPad mini 2
    Device Operating System: iOS 12.0
    Cellular or WiFi: WiFi full bars
    Game Version Installed: 20.0.2
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War. The game already after the first battle becomes slower and the performance is lagging. The device still getting hot. Please, try to make playing the game fun again.
  • FallDogBombsMoonFallDogBombsMoon Member Posts: 12
    Fall Dog
    iPhone 7
    iOS 12
    Issues on cellular & wifi
    Version 20.0.2
    Game modes - AQ / AW / Questing / arenas
    Description - Its been brutal over the past 3 to 4 weeks when doing arenas. By round 6 or 7 the game play lags horribly. Long loading times. Frames freeze for 5-6 seconds when the fight first starts.
    This weeks AQ I’ve shut down and reloaded the game multiple times before I will try to fight but lag is brutal to the point where you can’t fight effectively. If you fail to shut down and reload the game it’s troublesome to even advance screens.
    And my phone still heats up. That issue seems to have resurfaced after a brief reprieve. I do play on an iPad as well and it’s not as choppy as my phone, but lagging from multiple fights happens there as well - round 6-7 of arenas and questing. Not sure what’s going on but this is the worst I’ve come across in my years of playing. You guys really need to fix these issues.
  • EzmyrEzmyr Member Posts: 14
    Is anyone else's device doing this still? It was fixed briefly but has been back for me since 20.0. My phone is literally in my refrigerator right now after 1 path in act 5.

    iPhone 6s
    iOS 12.0
    T-Mobile but play through WiFi
  • Drummer16Drummer16 Member Posts: 324 ★★
    edited October 2018
    DrFeelGood / MissAshy
    iPhone 6+
    iOS 8.4.2
    Issues on cellular & wifi
    Version 20.1
    Game modes - AQ / AW / Questing / arenas
    Description - Its been brutal over the past month when doing arenas. After literally the first 2 fights, the framerate drops start increasing dramatically. I have to restart the game every few rounds of arenas.

    For AQ and AW, my wife and i have to restart in between each fight on our phones. It is getting ridiculous. Even if i press pause during the fight (if i can even get the button to respond), it still is stuttering at a few FPS. It gets worse and worse and worse with each successive fight until it is unplayable or crashes.

    PS: Minor lag started in 19.0, but 20.0 is when it became unplayable. Prior to that, used to deal with crashing issues int he game.
  • Drummer16Drummer16 Member Posts: 324 ★★
    After I updated to v20, I'm experiencing some serious overheating issues again. The phone is literally uncomfortable to touch because it's so hot. A fully charged battery already dies within an hour and a half from the last time this was happening. Can't wait to see this game fully destroy my phone. Please fix asap. I can't keep playing if it's gonna destroy my phone. Thank you.

    iphone 7 iOS 11.4.1

    Same here man...have to use a thick case because of the heat. My battery will die within 10 minutes playing the game...with the game closed It runs for 5 hours.
  • SchapenkopSchapenkop Member Posts: 89
    In-Game Name: Schapenkop
    Device and Model: iPhone 8Plus and iPad 2016
    Device Operating System: iOS 12.0
    Cellular or WiFi: Wifi and Cellular
    Game Mode: For now Arena, haven't tried other areas yet. But after a couple of fights, playable characters get unresponsive... you can try to swipe back, block or attack... Ain't gonna happen. Character just stands there waiting to get beat up. At this rate I'm not going to get any good streak in for Arena.
  • SchapenkopSchapenkop Member Posts: 89
    Oh and this is WITH the latest update of the game...
  • SchapenkopSchapenkop Member Posts: 89
    Happens in Questing mode too.. :(
  • Carnage313Carnage313 Member Posts: 359 ★★★
    Happened to me in war. Glad the update to fix it didn’t actually fix it. That and the AI can just sit there and hold block and it counts as a parry. Can’t take this game anymore.
  • BABSTAR320BABSTAR320 Member Posts: 1
    In-Game Name: babstar
    Device and Model: iPhone 6+
    Device Operating System: 11.4.1
    Cellular or WiFi: both
    Game Version Installed: 20.1.0
    Game Mode: While playing everything, story mode, aw, arena, etc.
    Description of the Issue: within ten minutes of playing, my phone heats up. The heat creates intense lag. The phone cools down quickly after closing game but heats up again after playing for several minutes. I feel like the heat up speed has been increasing lately. It’s frustrating being only able to play this game in 15-20 minute intervals. None of my other apps heat up my phone in such a fashion. I’m not impressed and I hope this game isn’t killing off my battery. I just had the battery replaced two months ago at Apple.
  • MMCskippyMMCskippy Member Posts: 356 ★★
    When the lag makes it almost impossible to do anything against any boss of importance (especially Frost bosses) I GET HULK SMASHY.

    I could manage the lag on my iphone 7 until this update. Today, after it loaded up, uncollected Emma just started destroying me completely.

    I saw one medium hit one shot a R4 5* CM. She went off for 19,000+ damage... in ONE hit on a missed intercept due to lag.

    You can have all the "how to" videos in the world...
  • WhyWasIHereWhyWasIHere Member Posts: 1
    In-Game Name: Jekkra
    Device and Model: iPhone 6S
    Device Operating System: iOS 11.4.1
    Cellular or WiFi: both, AT&T
    Game Version Installed: 20.1.0
    Game Mode: Event Quests including Danger Room and Uncanny Danger Room. Unable to test in Alliance Quest or Alliance War yet.
    Description of the Issue: after the October update, my phone is overheating in MCOC. Fights definitely make it worse. Cannot battle for more than 5-8 minutes in one session before my phone is hot enough to worry me. For example, in Master level Uncanny Danger Room, my whole team died against Emma Frost, and then I revived one champ twice before finally defeating her. Before the last two fights, I took my phone out of its case and cooled it a bit — if I hadn’t, it would have gotten too hot to hold. I think it’s worse when using WiFi, but still too warm over cellular, and battery is draining quickly. Phone cools down if I’m not in MCOC, even if it’s still in the background.
  • Sumitarora8275Sumitarora8275 Member Posts: 18
    edited October 2018
    In-Game Name: SumitArora
    Device and Model: iPhone XS
    Device Operating System: iOS 12
    Cellular or WiFi: WiFi
    Game Version Installed: 20.1.0
    Game Mode: Arena
    Description of the Issue: Game crashes and closes between arena fights. It gives me a scare, what if game chooses crashes and closes between AW or AQ. Please fix. the crashing and closing is new behavior that i noticed after October update.
  • SKOutsiderSKOutsider Member Posts: 117 ★★
    iPhone 7 Plus
    Current IOS
    Cellular or WiFi
    Most recent game update
    Game mode:all

    My phone is overheating similar to 2-3 patches ago.

    It truly burns up my phone and 30 minutes of game play or more causes my phone to release an insane amount of heat.

    This is far worse for me than even the fabled ‘fire patch’.

    I’m legitimately concerned once again for the state of my phone and of this game.
  • XanderFlyXanderFly Member Posts: 8
    iPhone 6s+
    11.4 iOS
    WiFi and cellular
    Most recent update
    All game modes

    Here we go again... deja vu... played 5 fights in AQ and played 2.5 maps in masters level event quest and the lag got so bad the game is unplayable and my phone is so hot it’s difficult to hold onto. All other apps were closed and no other issues with any other app. Even have Game Center completely shut down and all in game chats turned off, as these “fixes” have been reported to make a difference previously. Please address this issue Kabam, please🙏🏻. I thoroughly enjoy your game but it’s difficult to play at a high level with these issues and I will not jeopardize the health of my phone for the game. Thank you for your time.
  • ArrsssArrsss Member Posts: 41
    edited October 2018
    Arss
    iPhone XS
    iOS 12.0
    ATT Cellular & WiFi
    Mcoc version 20.1.0
    Champs randomly become unresponsive or unable to use specials. Occurs most often in Arena but has happened a few times in other modes. Also game will randomly exit a quest or arena matchup and go to the Unit Store.

    Phone is new and has no issues outside of the contest
  • SILVEReeSILVERee Member Posts: 10
    edited October 2018
    It seems perfect that the LAG has been eliminated for the most part, but it is still in the section of crystals and in the sands, the game runs perfect in fights and interface but when getting into those sections it returns to the same as last month. I have an iPhone 8 and it is not possible for that to happen
  • Philly3974Philly3974 Member Posts: 360
    In-Game Name: Philly3974
    Device and Model: iPhone 8
    Device Operating System: iOS 12
    Cellular or WiFi: Both Wifi and Data (Xfinity Mobile)
    Game Version Installed: 20.1.0
    Game Mode: In all game modes, including AQ and AW
    Description of the Issue: The "please check your connection" error message pops up every 5-10 mins while playing whether I'm on Wifi or Data. It freezes the game for a few seconds when the message appears which is especially troubling during AQ/AW fights.
  • Dale_DobacDale_Dobac Member Posts: 42
    In-Game Name: Dale Dobac
    Device and Model: iPhone X and iPad Air first one.
    Device Operating System: Both newest iOS.
    Cellular or WiFi: Wifi (300+ MBPS) and cellular LTE
    Game Version Installed: 20.0.0
    Game Mode: Story Quests, Event Quests, Danger modes, opening crystals. All aspects of the game.
    Description of the Issue: lagging, choppiness, in game freezing. It’s basically unplayable and has cost me resources at this point.
  • BelaPichBelaPich Member Posts: 89
    edited October 2018
    Game crash on my iphone6 ios 11.2 several time when starting a match in arena and story mode and event alliances quest
  • mijrahimijrahi Member Posts: 12
    Let me add my voice to the throng:

    In-Game Name: Mijrahi

    Device iPad Air 2

    Operating System: iOS 12

    WIFI (I don’t game on the cellular network)

    Game Version Installed: 20.1.0 version 861636

    Game Mode: This mostly happens in Arena fighting and occasional in story quest.

    Description: The game will be running just fine for a couple of hours and then will start to lag, It takes a long time to load fights and will sometimes pause briefly on the opening fight animation. But the longer I play then the fight animation will totally stop for several minutes and then start up again. Sometimes after the fight ends the screen will just jump to black, like the game or the device has reset, and them come back for the end animation and next fight selection.

    infrequently the game locks up like this and doesn't unlock forcing an app and sometimes even a device reset

    Also after playing for more than an hour my device will become much warmer while operating than it does with any other app that I run long term.

    I'm sure I don't have to mention how completely annoying this is, but I will.
  • Myxkidz77Myxkidz77 Member Posts: 78
    Game is acting way weird logged in to look at war and phone screen went super hot and flashed. I thought this was fixed. Was on 20 seconds! iPhone 7+ all update up to date. Game was fine until a few days ago. Please tell me an emergency maintenance is coming. I can’t afford to buy new phones every time you melt one.
  • PyrocixPyrocix Member Posts: 76
    is your phone still overheating? Cuz mine is. I even got a new battery. Still over heating. It heats up faster during arena but I gets over heated during regular questing as well. iPhone 6s
This discussion has been closed.