Are we going to get compensation for recent lag and glitches?

ContestSummoner1ContestSummoner1 Member Posts: 4 ★
in Bugs and Known Issues
I'm sure many of you, like myself, have either bought units and/or resources due to the recent fight glitches believing it to be our own faults.

Personally I have experienced; parrying fails, dexterity fails, combo hits not registering past 2 or 3 hits and receiving punishment for it. These issues have also been experienced by a bunch of others across both IOS and Android.

Having spent both money and units, due to this, I believe we should be given some sort of a solution or compensation.
Hopefully you others have some thoughts on this.
Cheers

Comments

  • ContestSummoner1ContestSummoner1 Member Posts: 4 ★
    There's been other posts about it, so definitely not the only one. Just curious if Kabam are doing anything about it.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey ContestSummoner1, I'm sorry to hear you've been experiencing these issues.

    There are many devices capable of running the game and there are many different factors which can cause lag and performance issues to occur. Unfortunately, this means there isn't a simple solution which will resolve lag and performance issues for all players.

    We have no current plans to start providing any form of compensation to players who have experienced lag. However, we will continue to review any feedback we receive and continue working to develop and implement improvements on our end to help make the game run as smoothly as possible on as many devices as possible.

    To help us keep track of everyone's feedback about lag and performance issues, we created two dedicated threads, which you can find at the links below.

    - iOS Lag and Performance Issues Thread
    - Android Lag and Performance Issues Thread

    If you haven't already, please take a moment to contribute to whichever of those discussions is relevant to you by providing the details outlined in our Bug Report Template.

    Thank you very much in advance for your help!
This discussion has been closed.