I can't log into my account

Zoro9999Zoro9999 Member Posts: 8 ★
in Bugs and Known Issues
Every single time I open the game it takes me to this screen. I've been playing for about four years and put in a lot of work and hours to get to where my account where it currently is just to be screwed like this.


Comments

  • SummonerNRSummonerNR Member, Guardian Posts: 13,188 Guardian
    You need to LOGIN to your existing game account.

    That screen is acting like you made a brand new account, or started on a new device and didn’t use your prior login.
  • Zoro9999Zoro9999 Member Posts: 8 ★
    That's the thing. I'm using the same device and doing everything the way I normally do and it still keeps doing this
  • SummonerNRSummonerNR Member, Guardian Posts: 13,188 Guardian
    Are you actually logging in (with an email/password), or are you letting the game default to whatever initial account was made on that original device (without being logged in) ?

    And/or, any changes to GameCenter or such ?
  • Zoro9999Zoro9999 Member Posts: 8 ★
    The latter
  • SummonerNRSummonerNR Member, Guardian Posts: 13,188 Guardian
    Then either 2 cases, you either never did create/attach a Kabam ID Login to you game account (and it’s just been using “default” all this time), and maybe now you have actually made a Login Kabam ID but did not actually assign it to your old game account (so it's acting like brand new account). If so, go to settings in game and say LOGOUT. (See Kabam help topics about attaching an ID the correct way to existing game account).

    Or you did attach a Login Kabam ID, and for some reason it got logged out (if you have the email/password, go into settings within game and manually Login from there).
  • Zoro9999Zoro9999 Member Posts: 8 ★
    Thanks. I'll try this and see what happens.
  • Zoro9999Zoro9999 Member Posts: 8 ★
    Do you know if this will overwrite my current account by doing this.

  • SummonerNRSummonerNR Member, Guardian Posts: 13,188 Guardian
    edited May 2020
    All of the account data is stored on Kabam servers, just a matter of you being able to access that account.

    What step were you at for that ?
  • Zoro9999Zoro9999 Member Posts: 8 ★
    I completed the tutorial and then went to the login in the settings
  • SummonerNRSummonerNR Member, Guardian Posts: 13,188 Guardian
    Ok, so if you login at that prompt, it should be good afterwards.
  • Zoro9999Zoro9999 Member Posts: 8 ★
    That worked. Thanks for all the help
  • SummonerNRSummonerNR Member, Guardian Posts: 13,188 Guardian
    😀
  • Agent_X_zzzAgent_X_zzz Member Posts: 4,498 ★★★★★
    great work @SummonerNR
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