**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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Missing GM crystal

DrikinhooDrikinhoo Posts: 21 ★
in Bugs and Known Issues
Hi, I bought 2 Grandmaster crystals for 400 units and only got 1.

Thanks in advance for fixing it.

Drikinhoo in-game

Comments

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    HzoriHzori Posts: 288 ★★
    Nice try ;)
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    myPUNCAKEmyPUNCAKE Posts: 359 ★
    I beat LOL with a 3* Luke Cage and they didn't give me my 5* classic Ultron...

    Must be a glitch *Sarcasm*
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    DrikinhooDrikinhoo Posts: 21 ★
    You guys implying that I'm lying ? Kabam can look up my account I don't care, i'm not lying.
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    HzoriHzori Posts: 288 ★★
    Well, even if you aren’t lying, it’s extremely unlikely that Kabam will give you your crystal back.
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    AfridAfrid Posts: 529 ★★
    Drikinhoo wrote: »
    Hi, I bought 2 Grandmaster crystals for 400 units and only got 1.

    Thanks in advance for fixing it.

    Drikinhoo in-game

    They only take stuff
    They never give anything back
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    IdontinksoIdontinkso Posts: 156
    Log a ticket using gear icon in game, choose that didn’t answer my question and fill out form and attach screenshot if possible. Forum not the place for this post.
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    DrikinhooDrikinhoo Posts: 21 ★
    Well, of course I dont have any screenshot because I was expecting it to work.
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    IAmNotUrMomIAmNotUrMom Posts: 648 ★★★
    Drikinhoo wrote: »
    Well, of course I dont have any screenshot because I was expecting it to work.

    You have to submit a ticket with support in game. There is no chance a post here will get you the ticket number to even have your case investigated.
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    KingCrooksKingCrooks Posts: 176 ★
    If you submit a ticket they will go into your account and check and give you what you didn't receive, it's happened to me and they're good about making sure those things are taken care of
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    Kabam WolfKabam Wolf Posts: 1,277 ★★★
    Hey @Drikinhoo. The previous comments are correct; please submit a ticket to Customer Support so that they can double check your account, and locate that crystal for you. You can submit a ticket in the game by tapping the gear icon in the top-left corner of the app, then choosing Support. Thanks!
This discussion has been closed.