Can’t pick game in when submitting ticket

Odinson9Odinson9 Member Posts: 119 ★
in General Discussion
Just as the title reads

Comments

  • Odinson9Odinson9 Member Posts: 119 ★
    I can’t select a game when sending a help ticket. I recently purchased the daily skill cavalier bundle. When I bought it the deal never disappeared like it normally does. So I clicked purchase again because I thought maybe it didn’t register. When that was purchased the cavalier and grandmaster on were purchased. I haven’t done anything with the grandmaster stuff because I want my $5 back. It was a visual glitch in the unit store. I purchased the deal today( dec 23) at 6 oclock CST
  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    what happens when you try to select a game
  • Was525Was525 Member Posts: 98 ★
    edited December 2020
    I did a ticket last night and was able to select mcoc just fine. What is happening when you try
  • Odinson9Odinson9 Member Posts: 119 ★
    When I try to select game my only option is select game
  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    Odinson9 said:

    When I try to select game my only option is select game

    oh it might be because they are redoing support so there are bugs with it right now
  • Odinson9Odinson9 Member Posts: 119 ★

  • SummonerNRSummonerNR Member, Guardian Posts: 12,836 Guardian
    Go to NEW Support site... below is from Kabam Lyra ...

    Please go to our new website to submit a ticket. You will need to create an account and sign in.

    http://mcoc.kabamsupport.com/
  • Odinson9Odinson9 Member Posts: 119 ★
    SummonerNR said:

    Go to NEW Support site... below is from Kabam Lyra ...

    Please go to our new website to submit a ticket. You will need to create an account and sign in.

    http://mcoc.kabamsupport.com/
    It won’t let me sign in
  • Odinson9Odinson9 Member Posts: 119 ★
    I was hoping to get the ticket sent today. If I use any of the items then they will use that against me. It’s hard not to use the items when they are shards of catalyst
  • SummonerNRSummonerNR Member, Guardian Posts: 12,836 Guardian
    Think you may need to create a new account for that new site (guessing it is not just using your same Forum account to login) ? Although you should just be able to create it using the exact same login info as here so you only have to remember it once.
  • Odinson9Odinson9 Member Posts: 119 ★
    SummonerNR said:

    Think you may need to create a new account for that new site (guessing it is not just using your same Forum account to login) ? Although you should just be able to create it using the exact same login info as here so you only have to remember it once.

    That’s what I did lol
  • HoitadoHoitado Member Posts: 3,707 ★★★★★
    “I missed the part where that’s my problem”

    - Tobey Maguire AKA THE BEST SPIDER-MAN
  • Odinson9Odinson9 Member Posts: 119 ★
    SWORD78 said:

    “I missed the part where that’s my problem”

    - Tobey Maguire AKA THE BEST SPIDER-MAN

    You don’t gotta respond
  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi! Are you able to select the game when accessing the site through from your computer? If you have not yet tried, please follow the support link here.
  • SummonerNRSummonerNR Member, Guardian Posts: 12,836 Guardian
    Odinson9 said:

    SummonerNR said:

    Think you may need to create a new account for that new site (guessing it is not just using your same Forum account to login) ? Although you should just be able to create it using the exact same login info as here so you only have to remember it once.

    That’s what I did lol
    After going to the new site ? Or from the old one which looks like where your previous screencap is from ?

    Below is screencap of new site (“Select a Game” is NOT the top line anymore like it was in the old system).


  • MattstafariMattstafari Member Posts: 691 ★★★
    edited December 2020
    Try another browser/ phone/ computer.
    That's an error loading the dropdowns on your device.

    Edit: if you're somehow on an old page that isn't used anymore, that won't help.
  • Odinson9Odinson9 Member Posts: 119 ★
    SummonerNR said:

    Odinson9 said:

    SummonerNR said:

    Think you may need to create a new account for that new site (guessing it is not just using your same Forum account to login) ? Although you should just be able to create it using the exact same login info as here so you only have to remember it once.

    That’s what I did lol
    After going to the new site ? Or from the old one which looks like where your previous screencap is from ?

    Below is screencap of new site (“Select a Game” is NOT the top line anymore like it was in the old system).


    Thank you. I forgot they made a new site
  • Odinson9Odinson9 Member Posts: 119 ★
    Kabam Ahab said:

    Hi! Are you able to select the game when accessing the site through from your computer? If you have not yet tried, please follow the support link here.

    I forgot you guys made a new site
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